I can't connect

[yoi]

When I try to log in my character it says connection with the server was lost , I kept trying and still the same result. help :/

[Peridot]

Since no one has replied to this, I'm going to try helping. But I don't really know much about technical stuff, and google is usual my saviour in any issues like this.

First of all, I don't have this problem and I haven't heard anyone else have it recently which means the problem is most likely on your side.

If you haven't fixed it by now, you should do the usual check:
- Check for windows updates (assuming you have windows 10, even if my PC isn't downloading an update, if an update is waiting to be downloaded my internet goes to ♥♥♥♥).
- Reboot PC and your internet router

If this doesn't solve the problem you should look into opening ports.
Here is where I know NOTHING about. But there has been games where me and my gaming partner which I live with has had problems with connecting to certain games. Smite is one, GW2 is another. In both those cases we had to open up ports to fix the issue.

Alternatively, we also called our ISP for our issue with GW2. and if you keep loosing connection to the XIV server you might need to do it also.

But do contact customer support, we did it with GW2 and had to run all sorts of tests for them so they could locate the problem.

iirc there was a maint yesterday? no? If that's the case that might be the reason you lost connection also.

[yoi]

Originally posted by Purrmaid:

Since no one has replied to this, I'm going to try helping. But I don't really know much about technical stuff, and google is usual my saviour in any issues like this.

First of all, I don't have this problem and I haven't heard anyone else have it recently which means the problem is most likely on your side.

If you haven't fixed it by now, you should do the usual check:
- Check for windows updates (assuming you have windows 10, even if my PC isn't downloading an update, if an update is waiting to be downloaded my internet goes to ♥♥♥♥).
- Reboot PC and your internet router

If this doesn't solve the problem you should look into opening ports.
Here is where I know NOTHING about. But there has been games where me and my gaming partner which I live with has had problems with connecting to certain games. Smite is one, GW2 is another. In both those cases we had to open up ports to fix the issue.

Alternatively, we also called our ISP for our issue with GW2. and if you keep loosing connection to the XIV server you might need to do it also.

But do contact customer support, we did it with GW2 and had to run all sorts of tests for them so they could locate the problem.

iirc there was a maint yesterday? no? If that's the case that might be the reason you lost connection also.

i mean the other games work, only ffxiv doesn't and i suspect it's because i only have 1 day remaining? but it didnt say my subscription ended.

[yoi]

Originally posted by Purrmaid:

Since no one has replied to this, I'm going to try helping. But I don't really know much about technical stuff, and google is usual my saviour in any issues like this.

First of all, I don't have this problem and I haven't heard anyone else have it recently which means the problem is most likely on your side.

If you haven't fixed it by now, you should do the usual check:
- Check for windows updates (assuming you have windows 10, even if my PC isn't downloading an update, if an update is waiting to be downloaded my internet goes to ♥♥♥♥).
- Reboot PC and your internet router

If this doesn't solve the problem you should look into opening ports.
Here is where I know NOTHING about. But there has been games where me and my gaming partner which I live with has had problems with connecting to certain games. Smite is one, GW2 is another. In both those cases we had to open up ports to fix the issue.

Alternatively, we also called our ISP for our issue with GW2. and if you keep loosing connection to the XIV server you might need to do it also.

But do contact customer support, we did it with GW2 and had to run all sorts of tests for them so they could locate the problem.

iirc there was a maint yesterday? no? If that's the case that might be the reason you lost connection also.

But thank you for contributing some of your time helping me, I'll try your fixes and will inform you if it works ♥

[Peridot]

Originally posted by Taro:

i mean the other games work, only ffxiv doesn't and i suspect it's because i only have 1 day remaining? but it didnt say my subscription ended.

This wouldn't affect the internet connection to the servers.
And yes, if it's an problem with the ISP or ports it can only affect the one game.

[yoi]

Originally posted by Purrmaid:

Originally posted by Taro:

i mean the other games work, only ffxiv doesn't and i suspect it's because i only have 1 day remaining? but it didnt say my subscription ended.

This wouldn't affect the internet connection to the servers.
And yes, if it's an problem with the ISP or ports it can only affect the one game.

oh well, just left it for a while and it worked lol

[Asphe]

Originally posted by Taro:

Originally posted by Purrmaid:

This wouldn't affect the internet connection to the servers.
And yes, if it's an problem with the ISP or ports it can only affect the one game.

oh well, just left it for a while and it worked lol

This is for next time ^_^

Go to this website arrstatus.com

Find your server, then your server's IP address [in Display Mode on the webpage, select IP address]

The next time you have this problem, open a Command Prompt window [WINdows + R, enter 'CMD' then hit ENTER], enter PING -T <server IP address> then ENTER.

That IP address is actually the gateway address for your server [so if you can't reach it, you can't log in/etc] not the actual server's IP but if your connection to the gateway is flaky, your connection to the server will be too [the gateway is between you and the server].

You can make a small batch file on your desktop

Mine has

ping -t 124.150.157.29

for Masamune

[yoi]

Originally posted by Asphe:

Originally posted by Taro:

oh well, just left it for a while and it worked lol

This is for next time ^_^

Go to this website arrstatus.com

Find your server, then your server's IP address [in Display Mode on the webpage, select IP address]

The next time you have this problem, open a Command Prompt window [WINdows + R, enter 'CMD' then hit ENTER], enter PING -T <server IP address> then ENTER.

That IP address is actually the gateway address for your server [so if you can't reach it, you can't log in/etc] not the actual server's IP but if your connection to the gateway is flaky, your connection to the server will be too [the gateway is between you and the server].

You can make a small batch file on your desktop

Mine has

ping -t 124.150.157.29

for Masamune

Thank you for your generous answer, I will surely do try that when I experience the problem again ♥

[Hyourinmaru]

Chaos is down now.