Sent a ticket, Got no Email confirmation

[demi]

Hello,

I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Is that a glitch? Should I resubmit

Thank you.

[Gabby]

I would contact them by chat. E-mail is super slow especially right now during an expansion launch.

[demi]

how to do that

[Gabby]

https://support.na.square-enix.com/contact.php?id=20&la=1&p=2&c=3&sc=18

[demi]

isn't that just for FF XI?

[Gabby]

Weirdly had the wrong link on hand. Call me an old person.

https://support.na.square-enix.com/contact.php?id=5382&la=1

[demi]

yeah this is what I did, but that has no live chat option only email

[Gabby]

You may have tried during a time of day it was closed. Try again. After you put in the question, ignore the FAQ and click next as it instructs. You'll be prompted to log in, then chat support will show. I'm looking at it right now.