Can't log in with existing Square Enix account

[Ostie]

I have an existing Square Enix account, which I can log into on their website, however I just purchased FF14 for the first time on steam and cannot log into the game with my account. What is going on here?

There are not enough characters to use my full email address, and I don't know what my ID would be. I tried to use my 'nickname' per the Square Enix website, which doesn't work.

[DrDeezee]

Because of the stupid nomenclature of these systems, what you said to the OP was unclear. You told OP that OP didn't need to make a "new SE account" when in fact that's exactly what he needed to do, because the SE account that he had made (for Tomb Raider or FF7 or whatever) was going to be of no help to him in getting FFXIV to run. He had to, in fact, make a separate Square Enix account which FFXIV also calls a Square Enix ID and tie that to the Mogstation. Because the games and websites call both things "Square Enix IDs" it's really easy to see why people would be confused about this.

[DrDeezee]

引用自 Seraphna：

Actually, when Battle.net first launched, you did. Because Battle.net originally was a login service for seperate games, the account only held your information for the specific SC, D2, etc user you were logging into.

What you're usiing there is a unified service that took over a decade to fully construct and build, and comparing it to the login service for a game that's been around for a few years.

If you want to get into this kind of nitpick, SE is ostensibly trying to go for a unified sort of thing like Battle.net (since if you poke around in Mogstation you can be led back to the secure.square-enix.com backend where FFXI's PlayOnline stuff is also managed and attached to that same account you use to log into FFXIV's Mogstation) and, again, FFXI is a pretty big ♥♥♥♥ show for account stuff too. And that game's been around since May 2002, so we're talking 16 years to get their poop together.

[Gabby]

No, what I said included direct links on where to go and what to do. Because of what you DECIDED I said because you DIDN'T ACTUALLY FULLY FOLLOW WHAT I SAID, like he did, multiple times, it was confusing.

Dude, I'm done.

I asked the dude to do one thing.

Follow.

Instructions.

引用自 Dr. Deezee：

He had to, in fact, make a separate Square Enix account which FFXIV also calls a Square Enix ID and tie that to the Mogstation.

引用自 Dr. Deezee：

I was on your side until I saw that you were spreading misinformation (the first thing I quoted - that you cannot, in fact, link the Square Enix accounts from FF7/etc that are also called "Square Enix IDs" with mogstation accounts which the FFXIV launcher also calls a "Square Enix ID")

Now if only you had noticed that I never once said anything about SE ID's from FF7 and so on, or bothered to note that the user had never once clarified or claimed to have an SE account other than the one I had directed him to 3 times. He even berated me stating that was exactly where he had gotten his account.

I never once claimed that you could use an account tied to those other games. In fact it's Asphe who pointed out the other services.

What I've done:

1. Pointed him to the walkthrough which asks if you've created a Square Enix Account.
2. Repeatedly asked if he followed the links for said SE Account, which I provided as well, multiple times.
3. Had to ask him several other times, and now had someone else, WHO CLAIMED TO FOLLOW MY LINKS, claim the same BS.

But you say it's me stating people can register elsewhere and use that. Pray tell, where did I say that?

[DrDeezee]

引用自 Seraphna：

Now if only you had noticed that I never once said anything about SE ID's from FF7 and so on, or bothered to note that the user had never once clarified or claimed to have an SE account other than the one I had directed him to 3 times. He even berated me stating that was exactly where he had gotten his account.

I never once claimed that you could use an account tied to those other games. In fact it's Asphe who pointed out the other services.

Except that Oste clearly mentioned in the 5th post he had a prior SE account from Tomb Raider that he figured was probably the culprit of the misunderstanding:

引用自 Ostie：

To be fair, my options were "I have an existing square enix account" and " I do not have an existing square enix account". I do have an existing square enix account, so I was trying to use that, to no avail.

I've now selected the "I do not have an existing square enix account", and went through the steps on the launcher to create a new account. At no point was there any mention of mogstation.

From the perspective of someone trying to get FF14 set up for the first time, this is very confusing.

----

"Hate to be a broken record, but you ignored the response." No, I didn't ignore you. You asked:

"Are you trying to log into the SE account website, or MogStation?" I replied that I was trying to log into the game, as launched on steam, with my existing square enix account.

They asked if I have a square enix account, which I do, and it doesnt work. I think that account was created when I got the Tomb Raider reboot game. For FF14, you apparently have to create a new square enix account through the launcher, which I have now done successfully. I am now downloading about 18 gigs. At no point have they mentioned mog station.

Which, by the way, Oste'd already solved the problem for themselves at that point and was just trying to explain why it's kind of a dumb design decision and confusing, and the whole rest of the thread is you going on a tirade about how everyone who gets confused about this is an idiot and thickheaded.

[Gabby]

Also a reminder:

引用自 Ostie：

"Hate to be a broken record, but you ignored the response." No, I didn't ignore you. You asked:

"Are you trying to log into the SE account website, or MogStation?" I replied that I was trying to log into the game, as launched on steam, with my existing square enix account.

They asked if I have a square enix account, which I do, and it doesnt work. I think that account was created when I got the Tomb Raider reboot game. For FF14, you apparently have to create a new square enix account through the launcher, which I have now done successfully. I am now downloading about 18 gigs. At no point have they mentioned mog station.

He directly stated he was skipping MogStation, several times.

And no, by then he had not in fact, solved his problem. Are you even reading?

引用自 Ostie：

"If you're following those instructions, it actually does lead you to MogStation after you create the Square-Enix account."

No, it does not. It led me through the set up of a new account, entering the cd key, and now i'm logged in on the launcher downloading 18 gigs of data. This was all through the launcher, and at no point have I been sent to a website.

I'm still confused about my existing Square Enix account not being valid here. Had they said you need a FF14 account, I would understand that I would have to create that, as i've never played before. But they specifically asked about a SE account, which I have from another game.

Dude still refused to see that he needed to establish a MogStation account in his very next post.

[DrDeezee]

Because if you say "yes, I already have a Square Enix ID" the thing skips Mogstation for you.

Because again, all the other SE games call the account you set up a "Square Enix ID" so it's natural to assume the one you set up before would be able to be used for FFXIV since they are being called the exact same thing.

[Gabby]

Mind pointing out for me where, even once, I claimed you could use accounts from other games? (And no, twisting my words to your interpretation doesn't count. Point out where I explicity say so, since you've accused me of doing so.)

[DrDeezee]

I didn't say you claimed you could use accounts from other games.

What I said was that you do, in fact, have to create a new Square Enix account for FFXIV if you've only ever created accounts for other SE games like FF7/Tomb Raider/whatever. And the way you phrased it to OP in context made it sound like you could use these FF7/Tomb Raider/etc accounts when in fact you can't, because you were replying directly to a comment thread about these types of accounts and said that a new one didn't have to be made. Again, this was my original post:

引用自 Dr. Deezee：

引用自 Seraphna：

Because I directed you there three times. Again, you don't need to make a new SE account. You need to use it with MogStation.

This is actually false. The type of SE account OP had is different from MogStation accounts and they can't be linked and it IS a confusing mess (since they are both called "Square Enix accounts")

And frankly it feels like we're talking in circles at this point. It's clear you feel like everyone's a thick headed idiot - great. The rest of the thread stands for itself.

[Gabby]

引用自 Dr. Deezee：

I didn't say you claimed you could use accounts from other games.

引用自 Dr. Deezee：

I was on your side until I saw that you were spreading misinformation (the first thing I quoted - that you cannot, in fact, link the Square Enix accounts from FF7/etc that are also called "Square Enix IDs" with mogstation accounts which the FFXIV launcher also calls a "Square Enix ID")

Really?

What I said was that you do, in fact, have to create a new Square Enix account for FFXIV if you've only ever created accounts for other SE games like FF7/Tomb Raider/whatever.

And frankly it feels like we're talking in circles at this point. It's clear you feel like everyone's a thick headed idiot - great. The rest of the thread stands for itself.

Not really, just know that sometimes people work way too hard to be right when there was nothing to be right about in the first place. See above.

[Masterclif]

This is the only topic in google when you search a certain way. Lovely...
I had this exact issue. I had an issue like this. I had an old account with ffxi. Could not remember the password, so used the account recovery. It said the message given here.
So I tried to make a new account, figuring it maybe didn't have it anymore since it had been many years. Was given the message that the email already existed. Went to the mog station and got in there. Still had the issues with buying the game through the square enix website though.

Anyways, in the end, it turned out to be a browser issue. While I did have the capcha, and the "I am not a robot" check boxes for various ways of returning/making a new account, there was also a capcha that required you to select various images depicting items like cars or street numbers. Which was bugged for me. There was no way to know this part was not loading. I had to use a different browser to find out it was there at all.

So people, if you have this kind of problem, and a good many other issues can be solved this way as well, try a different browser.
Seraphena, you are being too harsh. Instead of tunneling down on only one solution, if they ignore or whatever your attempt, you can try proposing a different solution. If you can't think of another, move on with your life. Don't constantly respond.

[I LOVE BOKU NO PICO!!!!!!!!!!!!!]

So I bought FFS14 on steam and when I tried to log in it said the password is invalid... I changed my password twice and and it still say my password is invalid. Any 1 know how to solve this? and for the register code I didn't get any of that code.

[Gabby]

Let’s break this down.

Are you trying to log into FFXIV with your steam account information?

[I LOVE BOKU NO PICO!!!!!!!!!!!!!]

引用自 Seraphna：

No, what I said included direct links on where to go and what to do. Because of what you DECIDED I said because you DIDN'T ACTUALLY FULLY FOLLOW WHAT I SAID, like he did, multiple times, it was confusing.

Dude, I'm done.

I asked the dude to do one thing.

Follow.

Instructions.

引用自 Dr. Deezee：

He had to, in fact, make a separate Square Enix account which FFXIV also calls a Square Enix ID and tie that to the Mogstation.

引用自 Dr. Deezee：

I was on your side until I saw that you were spreading misinformation (the first thing I quoted - that you cannot, in fact, link the Square Enix accounts from FF7/etc that are also called "Square Enix IDs" with mogstation accounts which the FFXIV launcher also calls a "Square Enix ID")

Now if only you had noticed that I never once said anything about SE ID's from FF7 and so on, or bothered to note that the user had never once clarified or claimed to have an SE account other than the one I had directed him to 3 times. He even berated me stating that was exactly where he had gotten his account.

I never once claimed that you could use an account tied to those other games. In fact it's Asphe who pointed out the other services.

What I've done:

1. Pointed him to the walkthrough which asks if you've created a Square Enix Account.
2. Repeatedly asked if he followed the links for said SE Account, which I provided as well, multiple times.
3. Had to ask him several other times, and now had someone else, WHO CLAIMED TO FOLLOW MY LINKS, claim the same BS.

But you say it's me stating people can register elsewhere and use that. Pray tell, where did I say that?

Excuse me but I buy FFS14 on steam so it dl on steam and when I log in it asked me if I have SE acc? I don't have 1 so I click create an SE account so after created and verified my email I tried to log on to my account and it said my password is invalid... I tried yourway and it asked for register code... I bought the game on steam it didn't send me any register code at all... I checked my email for the code and surprise surprise it's not there. so what do u think?

[Gabby]

Library > FFXIV

Right Click the Game.

Click CD Keys.

[Bryan]

引用自 Ostie：

I have an existing Square Enix account, which I can log into on their website, however I just purchased FF14 for the first time on steam and cannot log into the game with my account. What is going on here?

There are not enough characters to use my full email address, and I don't know what my ID would be. I tried to use my 'nickname' per the Square Enix website, which doesn't work.

Honestly, FF 14 and Square-Enix as a whole has probably the must confusing and frustrating support/account organization I have ever seen. The game was great but I actually stopped playing it just because the information in the accounts was so confusing and their support was garbage. There are like 5 different websites for a single account. It's like a web of Hell. Bouncing around several sites just to get one thing accomplished when literally every other game I have played has all that you need on a single website linked together through pages - NO SQUARE! Every time I clicked something I felt like I was taken to a completely different website, sometimes even having to register. I needed password help and had to register to three different sites outside of main account website just to get it accomplished. I can't even tell what I registered for. They have the main Square-Enix main site, a support site, a store site, the Lodestone, Mogstation and another one. Each has a different purpose and is a completely different website.

It was like if you wanted to buy something from Amazon and had to register to a different site for each of the categories of items you could purchase. And once you are logged in, there is no obvious way to use the site and no way to search for anything.

You have have to hop around several sites, all of which are HORRIBLY designed. Nothing makes sense and OMG if you ever have to reset your password or get help from customer service. I actually stopped playing FF14 because I couldn't cope with the idea of ever having a problem with my account again and needing their help.

PLAY A DIFFERENT GAME!! TRUST ME!

Nothing Square-Enix online is worth it. EA Games has better customer than them. And that's saying something. Square-Enix games online is TRASH. If I didn't want to enjoy my free time, I would create a movement against them. Like a social media following or an army, hellbent on cautioning people... or maybe just create a guide for people who don't like so much cortisol in their system it destroys their organs.

Like a 5K run for Square-Enix Turmoil Awareness. Something to just make a difference and help people not deal with what I had to deal with. But there isn't. All hope is lost. Square-Enix is an abyss from you will never recover. It's the event horizon of a dismal reality - no return. I considered writing their support team a letter each week attributing Square-Enix's FF14 online support/account setup to the darkest dredge that online gaming has ever faced. An abomination, paralleled to nothing in the history of gaming.

I have never hated anything so deep in my life that it inspired me to take action on a spiritual level. To question the meaning of everything ultimately to accept the chaotic existentialism that comes with the consequence of realizing that nothing lasts forever. All things exist in a state of impermanence, including Square-Enix and all of it's caustic, bleak websites - a scar on the soul of all that is light and pure. That was my only solace in this entire thing. Someday it would be over and Square-Enix's online websites/"support" would not be able to taint the soul of humanity anymore.


Anyways, goodluck <3