Can't log in with existing Square Enix account

[Ostie]

I have an existing Square Enix account, which I can log into on their website, however I just purchased FF14 for the first time on steam and cannot log into the game with my account. What is going on here?

There are not enough characters to use my full email address, and I don't know what my ID would be. I tried to use my 'nickname' per the Square Enix website, which doesn't work.

[Kezzasauce]

the issue is Square Enix don't know how to code an account site apparently, that's the issue.

[DrDeezee]

Originally posted by Seraphna:

Because I directed you there three times. Again, you don't need to make a new SE account. You need to use it with MogStation.

This is actually false. The type of SE account OP had is different from MogStation accounts and they can't be linked and it IS a confusing mess (since they are both called "Square Enix accounts")

[Gabby]

Originally posted by Kezzasauce:

alright so this guy isn't a pathetic troll, hello I'm another example of what this guys ♥♥♥♥♥♥♥♥ is about, so I've clicked Seraphnas link multiple times, I am currently logged into square enix as we speak, however when I try to log into MogStation, it refuses to let me log in saying (invalid ID or pass) even though I'm clearly logged into Square Enix, so what tha ♥♥♥♥ Square enix get ur account ♥♥♥♥ together u fukd up with steam/10

Nope. You need to actually MAKE a MogStation account, you're going under the assumption that having an SE account automatically means you have a MogStation account. As I have stated before, they are seperate.

Originally posted by Dr. Deezee:

Originally posted by Seraphna:

Because I directed you there three times. Again, you don't need to make a new SE account. You need to use it with MogStation.

This is actually false. The type of SE account OP had is different from MogStation accounts and they can't be linked and it IS a confusing mess (since they are both called "Square Enix accounts")

This is an amazingly terrible misreading of everything I've stated so far.

This is amazingly easy, here, they've actually grilled it down to a child like explanation:

https://na.finalfantasyxiv.com/pr/start_ffxiv/win/registering/

On top of it, since this has come up so many times before:

1. Square-Enix STORE accounts are not Square-Enix accounts.
2. Square-Enix MEMEBERS accounts are NOT Square-Enix accounts.

This is the one and only Square-Enix account site. If you have an account here, you have cleared the SE Account setup.

https://secure.square-enix.com/

This is the one and only MogStation account site. After you have created a SE account and registered here as the instructions say, you'll be able to log in.

https://secure.square-enix.com/account/app/svc/mogstation/

Please don't try to tell people they can't be linked. You literally need to use one to create the other and all security tokens are managed by the root account.

[Gabby]

Guys, this isn't hard, but you're making assumptions and skipping steps, then complaining when things don't work.

[DrDeezee]

When you buy other popular SE games (like, say, Final Fantasy 7) you are asked to set up a Square Enix account and prompted with a login screen like this:

https://imgur.com/XuuwIrG

When logging into FFXIV you're presented with this screen:

https://imgur.com/a/LQwOt

Even though both ask for a "Square Enix ID," they're not the same thing (my FF7 account is "DrDeezee," my FFXIV is another for example) nor can they be linked.

If you refuse to see how this could be confusing or is poor design, more power to you I guess.

[Gabby]

The dude refusing to see things is you. Follow the links I gave you. That's absolutely not the right site or account. If you were bothering to actually follow what I'd said, you'd know that. This has absolutely nothing to do with other SE games. The fact that you're bringing them into this certainly shows me how you're confusing yourself. But at no point in any o the instrutions are you ever sent to SE Members, which is what your first screenshot is of.

https://membership.square-enix.com/users/sign_in

This? No. You never go here. Not once in the official instructions or anything I've listed are you ever told to go there. This is a rewards site and basic membership site for promotions and other games, it literally has nothing to do with FFXIV at all. (Please note that the site you should be going to is called "Square Enix Account" and this is called "Square Enix Members". They have very different purposes.)

Again, you're confusing yourself by adding / removing steps from the actual instructions, then complaining things are broken.

[PFC Demigo [29th ID]]

I swear, people these days are getting more idiotic following simple basic steps >_>

[DrDeezee]

Again, people are confused because the game asks you if you already have a "Square Enix ID." If you've bought other games from Square Enix and set up a thing they call a "Square Enix ID" it's easy to see why a person might think "Oh, I have a Square Enix ID!" and then be flummoxed when it isn't the right "Square Enix ID" for FFXIV.

The fact this topic exists and that at least 3 people in here have had the same experience shows it's an issue. Acting high and mighty and insulting people for being confused doesn't help anybody and makes you look like an ass. I was on your side until I saw that you were spreading misinformation (the first thing I quoted - that you cannot, in fact, link the Square Enix accounts from FF7/etc that are also called "Square Enix IDs" with mogstation accounts which the FFXIV launcher also calls a "Square Enix ID") and then you double downed on "everybody's an idiot and this is obviously such an easy thing."

People are not being intentionally thick. FFXIV (and especially XI) are a bit notorious for having an obtuse registration process and things can get even more confusing when factoring Steam accounts into the mix. There's tons of topics all over the internet about being confused with registration or confused about buying the base game on Steam but an expansion from elsewhere etc. There's another thread on the first page of this forum about account issues and then at least three more on the second page.

[Gabby]

Dude, you are the one overthinking this. If you follow the actual instructions, there's literally no way this would ever be an issue. When it asked for a Square Enix ID (which btw, is a very specific thing, "having a login elsewhere" isn't the same thing) it specifically shows you the account site.

I'm not acting high and mighty here. You are. And you are acting intentionally thick by continually overthinking this and not just doing what you need to do to complete the sign up. This is an entirely self inflicted issue. And I'm allowed to act a little haughty after you've clearly ignored my exact instructions several times and are insisting on a complete ♥♥♥♥♥♥♥♥ line of reasoning that's not going to solve the issue.

Among the community, it's not the registration form that's notorious, it's the people who go out of their way to declare it so. Quit trying to blame anything but yourself for your own mistake. It's not impressive.

Just finish the freaking sign up and be on your way. Stop acting like ANYONE here is responsible for it or you.

[DrDeezee]

Are you confusing me for OP? Because I've completed sign up and played, I'm not the one who started the post, all I did was quote something you said that was wrong (you cannot link the "Square Enix ID" from other Square Enix games with the "Square Enix ID" for FFXIV) and pointed out why it's very easy and very common for people to make this mistake. And again, this isn't the only account issue related thread on these forums over the past 24 hours, and there's a bunch on the second page and beyond - let alone what you could dig up googling it.

[Gabby]

Except, again, you're still trying to claim that's wrong and failing to get your terminology right. You can and have to link your Square-Enix ID to your MogStation account. The other thing you pointed to isn't a Square-Enix ID.

Dude, just lay off.

[DrDeezee]

Except the screenshots clearly show that both things are called Square Enix IDs? How can you not see how that could be confusing for some people?

[DrDeezee]

And as others have talked about, most other companies don't do this kind of thing. When you make a Battle.net account for Blizzard games, you use the same login information to access all their games. You don't buy Starcraft 2 and make one Battle.net account for that, and then make a separate but different account that you can't link which is also somehow referred to as a Battle.net account for Diablo 3.

Yet you can pick up FF7 (or Tomb Raider or whatever), make what those games and services call a "Square Enix ID," and then pick up FFXIV and be asked if you already have a "Square Enix ID" and be led into confusion (hence this thread and many others).

[Gabby]

I'm kinda rubbing my face right now.

What you showed was the login to the Square-Enix Members Page. It CAN use the SE ID but it's an optional thing. What you're logging into there is NOT actually your Square-Enix ID, but a seperate thing, they allowed that to deal with legacy linking.

http://secure.square-enix.com is the SE ID page. This is the one and only place you actually manage your SE ID. The other page lets you use Facebook, for crying out loud.

What you said I had wrong, specifically, was that SE ID's cannot be linked to MogStation accounts. That is 100% false. They not only can, you have to.

[Gabby]

Originally posted by Dr. Deezee:

And as others have talked about, most other companies don't do this kind of thing. When you make a Battle.net account for Blizzard games, you use the same login information to access all their games. You don't buy Starcraft 2 and make one Battle.net account for that, and then make a separate but different account that you can't link which is also somehow referred to as a Battle.net account for Diablo 3.

Actually, when Battle.net first launched, you did. Because Battle.net originally was a login service for seperate games, the account only held your information for the specific SC, D2, etc user you were logging into.

What you're usiing there is a unified service that took over a decade to fully construct and build, and comparing it to the login service for a game that's been around for a few years.

Yet you can pick up FF7 (or Tomb Raider or whatever), make what those games and services call a "Square Enix ID," and then pick up FFXIV and be asked if you already have a "Square Enix ID" and be led into confusion (hence this thread and many others).

Yet if you had actually read everything I had said and not sniped the bit you could find to argue with, you'd realize that you were only demonstrating how people come to that conclusion: By not actually paying attention.