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𐂃 Dec 22, 2015 @ 11:23am
Bought gems and it took my money from my steam and did not give me my gems in game
I NEED HELP
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Showing 46-60 of 111 comments
bimblor Dec 23, 2015 @ 4:36pm 
Originally posted by Rhyno Merry Christmas:
Originally posted by hopewell:
what did hi-rez say to you?
Hello URhyno,

You will need to contact Steam support for further assistance as all real money purchases for Smite on Steam are processed by Steam. https://support.steampowered.com/newticket.php

Thank you,

HiRezAlvin
Hi-Rez Studios Customer Support
I revised my letter to Hi-rez support

"Hello. Yesterday I purchaed $14.99 worth of gems in Smite (800 gems), and the money was deducted from my steam wallet, but i never recieved the 800 gems in my steam account. I contacted Steam support, and they said because they have no control over the in game currency of smite, that I would have to contact Smite support. I will attach documents of my steam support response, proof of purchase, and my smite account showing i never got the gems. I was wondering if you could either give me the 800 gems or $14.99 of credit for smite?"

Now they can't tell me to contact steam support, if they respond at all

I got a response on my last letter to smite support but it was an automated bot so it really didn't mean anything
#46
WantedWolf Dec 23, 2015 @ 5:27pm 
Exactly the same is happening to me...
This is outrageous!!!
#47
WantedWolf Dec 23, 2015 @ 5:28pm 
Just my luck that i need those gems to complete the odyssey :(
#48
𐂃 Dec 23, 2015 @ 6:32pm 
this is stupid bc i sent a email to steam and hirez and no one sent me anything NO RESPONSE and it has been 1 day
#49
bimblor Dec 23, 2015 @ 7:52pm 
Originally posted by WashedUp Trading:
this is stupid bc i sent a email to steam and hirez and no one sent me anything NO RESPONSE and it has been 1 day
steam support told me to contact hi-rez. We all should keep calm because we all have proof of this glitch. We have the steam proof of purchase, and the fact it was never added to our hi-rez. Eventually hi-rez will have to address the issue so all we can do is file reports and wait.
#50
𐂃 Dec 23, 2015 @ 7:57pm 
would we all get our gems or money back? or they will scamm us
#51
bimblor Dec 23, 2015 @ 8:01pm 
Originally posted by WashedUp Trading:
would we all get our gems or money back? or they will scamm us
I think we would get our gems back, but only if hi-rez was genorous. Steam's "contract" or whatever doesn't allow them to refund gem purchases.
#52
skb Dec 23, 2015 @ 8:08pm 
Originally posted by hopewell:
Originally posted by WashedUp Trading:
would we all get our gems or money back? or they will scamm us
I think we would get our gems back, but only if hi-rez was genorous. Steam's "contract" or whatever doesn't allow them to refund gem purchases.
I wouldn't really say we would get them back because we never got them in the first place.
#53
TheUnknown Dec 23, 2015 @ 8:10pm 
I have yet to get support from steam or smite about this issue.
#54
Froggers Dec 23, 2015 @ 11:49pm 
In the future dont order off steam, order off the site its so much easier and less buggier.
I beleive i already mentioned this up in the comments but srsly order off the main site in the future.
#55
Dis-member Dec 24, 2015 @ 1:41am 
still no response on steam or hirez and no gems or money. i hope steel scarab kepri is stil available when i get my gems
Last edited by Dis-member; Dec 24, 2015 @ 1:42am
#56
WantedWolf Dec 24, 2015 @ 2:50am 
In the error it said something about a meerkat, like wtf???
#57
WantedWolf Dec 24, 2015 @ 5:50am 
Originally posted by TheWildWelshWolf:
Just my luck that i need those gems to complete the odyssey :(
To follow on, I contacted HiRez as previously suggested in this post, who are asking for my receipt number. I never had a receipt, so now they are saying to contact Steam. I had to add funds to my wallet which have been debited from my bank and from my wallet, but still no gems!!!! ARGGGGHHHH!!!
#58
Memorex Dec 24, 2015 @ 6:25am 
it's a known bug , Hi Rez is working on it
#59
Shinbe Dec 24, 2015 @ 6:55am 
Originally posted by Paranoia ♥:
it's a known bug , Hi Rez is working on it

they are working on lot of things as that bug/achievement's bug but well...they are doing nothing,nothing is solved,they just shut down servers, putting ♥♥♥♥♥♥♥ maintenance every day for? we don't even know ! very nice job
Last edited by Shinbe; Dec 24, 2015 @ 6:56am
#60
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SMITE > General Discussions > Topic Details
Date Posted: Dec 22, 2015 @ 11:23am
Posts: 111

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