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Unfortunately there could be various reasons.
Your machine setup might cause some issues, I remember people suggestion using the other launcher (to or from x64).
It's also possible that you have some corrupted assets that make you crash, so validate your game data.
You might also experience high loads when entering that screen due to the high amount of models etc. that need to be loaded in. You could try giving the game more resources or monitor them.
Apart from that there's not too much you can do. Support tends to be consistently unhelpful and you'll continue to receive deserters when your game disconnects during a match or lobby which includes crashes.
It's not a very common problem though I remember some time back when I or friends got regular crashes and a while later everything was working fine again... It's mysterious...