SMITE
♥Shelia♥ 23 sierpnia 2017 o 0:17
How do you get hold of Hi-Rez support...
I submit a ticket about guessing 3-4 days ago about what I think is an automated suspension for match-making griefing because someone felt the need to Troll the game and made it an awful experience.

Needless to say that expired like 24 or 48 hours ago I've been playing just fine without anymore warnings until tonight when I Got matched with an "ADC" in Draft screaming at me to leave lane, and talking smack to the point where I just muted everyone and played the guy wouldn't even stay in lane and farm and obviously the game was lost " So I receive this automated warning" saying I was reported for (Other) and continue will result in a warning or ban.

Next Game I queue up for, that's right, I get players not even telling me where they are going and apparently I pick the wrong God, so they start harassing chat, and this is among with another player who was doing their best to bait people into dogging threatening to go afk in game and stuff so I just dogged because of the harassment before the game even started and the troll.

Now im stuck with a 30 minute deserter penalty.

How does someone deal with stuff like this?

Edit: I Contacted Hi-Rez through some webpage forum I filled out explaining the issue, but it seems like they have gotten rid of the old ticket system where you can actually login with your account and view your support tickets?

http://imgur.com/a/AIvpp Here is basically what I see in Ranked Queue, and I censored the players names
Ostatnio edytowany przez: ♥Shelia♥; 23 sierpnia 2017 o 0:22
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Wyświetlanie 31-44 z 44 komentarzy
RecalledDread 24 sierpnia 2017 o 14:30 
Początkowo opublikowane przez Lilith:
Początkowo opublikowane przez RecalledDread:
That includes things like AFK, Trolling, and Feeding in Smite (and other MOBAs as well).

Also it only says Leaving, Harassment, Intentional Feeding, not griefing.

Are you sure you understood what I was sayign about griefing?
♥Shelia♥ 24 sierpnia 2017 o 14:59 
Początkowo opublikowane przez RecalledDread:
Początkowo opublikowane przez Lilith:

Also it only says Leaving, Harassment, Intentional Feeding, not griefing.

Are you sure you understood what I was sayign about griefing?

Yeah absolutely, basically anything that ruins the enjoyment of a game for anyone else, although I do not see this included in the F.A.Q or EULA, but in general griefing others for intentional Lulz, or sitting back laughing while you make people rage isn't something that is wanted in an Online game generally most games frown upon this behavior, I know because lets just say I have dealt with griefers in other games by griefing them back not related to smite at all on that one.

But the thing about MOBA's in General every MOBA is a bit different smite I am still learning a lot about, but different people play different ways, and when you Queue up you are stuck with 4 other random people besides yourself chances are one is going to feed, play bad, or upset another person.

Out of 4 people you have a chance of getting matched on your own team with at least 1 toxic player who will do any type of harassment including simply saying "Report X Player" for (Insert a reason here.), or calling people a troll.

Then you got things such as a player talking about anything un-smite related in chat during a game, this can also be seen as griefing for example "My cat just jumped on my keyboard" and as a result everyone dies or the player dies and people get upset.

Another good example being and this is quite common players getting upset because players either "Lack Skill" "Do not play a way another player agrees such as Tactic, or META wise, or in the case of smite a GOD a person doesn't agree with.

For example one of my games, I absolutely didn't agree with the support the guy locked in the first game that went bad, I didn't curtse them out for it because I understood a good concept that would have worked for it, although it Upset me as a player what was bad about it was running out into the minions taking heavy damage and tilting me, if it was not for that I do agree that even though IMO it wasn't an actual support it could have worked "During Lane Phase" quite well" had they have known how to play it, and I sure as hell wouldn't have ended 2/17 in that game.

Generally speaking when you are matched with 4 others out of random players have different methods of playing although most are about the same in different games my point is that people can get upset at any very little thing that is still considered (Griefing) so being reported for (Other) needs to be removed IMO as an option it should have to fall under one of those categories of "Intentional Feeding" or harassment / AFK in order to actually get banned or suspended rather.

The best way for players who get upset like this is to actually put together their own team or guild members and play the game as 5 this way people can all play alike together, but 4 players you are going to get new players in there such as myself especially in a "Bronze Rank" and players need to make attempts to learn when they make mistakes or don't do something they should which is where I am right now is learning, not the basics of the game but more-less the more advanced stuff I need to know in order to play better which shouldn't be suspension worthy.
Ostatnio edytowany przez: ♥Shelia♥; 24 sierpnia 2017 o 15:00
DingDongDanger 25 sierpnia 2017 o 4:15 
I honestly don't get why MOBA's are so salty about draft dodgers or leavers... Oh no you have to sit in a queue for 2 more minutes oh woe is you... If I have a teammate who within the first 10 minutes of the match goes 0-13 I shouldn't have to sit through that... It's a waste of my time.
RecalledDread 25 sierpnia 2017 o 5:57 
Początkowo opublikowane przez DingDongDanger:
I honestly don't get why MOBA's are so salty about draft dodgers or leavers... Oh no you have to sit in a queue for 2 more minutes oh woe is you... If I have a teammate who within the first 10 minutes of the match goes 0-13 I shouldn't have to sit through that... It's a waste of my time.

A lot of people probably site in queue for more than 2 minutes. Ranked tends to have longer queues in my experience. Some servers have more than 5 minutes as well. On top of that, whilst it is only 2 minutes for 1 person, it wastes up to 9 other peoples time.
EmethSAS 25 sierpnia 2017 o 7:51 
Początkowo opublikowane przez DingDongDanger:
I honestly don't get why MOBA's are so salty about draft dodgers or leavers... Oh no you have to sit in a queue for 2 more minutes oh woe is you... If I have a teammate who within the first 10 minutes of the match goes 0-13 I shouldn't have to sit through that... It's a waste of my time.
The bigger thing is also that people will get really beligerent about enforcing their own conception of the meta, where if you don't pick the gods they think you should pick, they'll just leave the game, which just stagnates everything and creates even more of a bad atmosphere.

Not to mention the deserter penalty makes sure the algorithm isn't just going to put the exact same people together over and over with the same person leaving because they aren't getting their way... Missing hitting Accept just gives you a short penalty to encourage you to make sure you're ready to play when you Accept a game; intentionally skipping out on a game to enforce your will on everyone else gets you a harsher penalty to force you to reevaluate what you're doing in the game.
♥Shelia♥ 25 sierpnia 2017 o 16:01 
Początkowo opublikowane przez EmethSAS:
Początkowo opublikowane przez DingDongDanger:
I honestly don't get why MOBA's are so salty about draft dodgers or leavers... Oh no you have to sit in a queue for 2 more minutes oh woe is you... If I have a teammate who within the first 10 minutes of the match goes 0-13 I shouldn't have to sit through that... It's a waste of my time.
The bigger thing is also that people will get really beligerent about enforcing their own conception of the meta, where if you don't pick the gods they think you should pick, they'll just leave the game, which just stagnates everything and creates even more of a bad atmosphere.

Not to mention the deserter penalty makes sure the algorithm isn't just going to put the exact same people together over and over with the same person leaving because they aren't getting their way... Missing hitting Accept just gives you a short penalty to encourage you to make sure you're ready to play when you Accept a game; intentionally skipping out on a game to enforce your will on everyone else gets you a harsher penalty to force you to reevaluate what you're doing in the game.

This is a problem I don't agree with, I mean if people are meta loving tree frogs lol, then they should make their own team of 5 players and play rather than bringing toxicity into solo queue where there are 4 other players besides yourself which each have an individual brain of their own in a matter of speaking and each player thinks a bit differently for example a player such as myself usually goes around "Assassin" / "CC Comps" this isn't something a lot of people would understand especially people who don't do those SPL as they call it or ESL / Premade teams but that is one of my personal favorites.

Now assuming that this doesn't fit around a standard meta, like a god being player at a specific location I know people may disagree but players should not be allowed to be all salty and toxic over it.

I was reading the smite forums today and I am not the only one having suspension issues by the automated system.

Take for example (People who play LOL) because this is the game I have most comoon experience in rage when playing play (Teemo Top) most people don't understand when teemo is weak and when he is not, although Teemo while rare wtih a good adc who isn't going to be toxic can be played as a support compared to a singed IMO because he can blind the ADC from doing any damage to your ADC resulting in easy trades this should not always be done.

But hey lets talk about another funny thing (Do you know how I got to silver 1 in League OF Legends in a previous Solo Queue ranked?)

I got there by playing Katarina & Akali support, and I would dive at level 3 lol, im not even joking its a thing that no one would expect in the lower elo, so I would do this and the enemy would just end up behind after dying the ADC would miss CS I would get kills, Jungle would start coming and and everyone would get tilted on the oppsing team, this was until I did this so many games people started catching on to it and banning those champions.

This said I do remember back in the day when every one of sivirs auto attacks used to be bouncing and Chineese players or Korean don't remember which one prolly koreans used to build attack speed crit on here and bounce those attacks everywhere.
Ostatnio edytowany przez: ♥Shelia♥; 25 sierpnia 2017 o 16:01
♥Shelia♥ 25 sierpnia 2017 o 16:13 
Also going on Two Days since I contact Hi-Rez in a new support ticket and, have now viewable web interface for status of tickets, so I have no idea the actual status of the tickets sent in but I did inquire to them about how the "Knowledge Base" has outdated information, and how the EULA has no information about game-play related rules as well.

I hope Hi-Rez can fix this smite is a good game, but I am afraid im going to have to stop playing this all together and warn others on all popular gaming websites & clans about it as well with the proof I have showing automated suspensions based off salty players especially when it comes to newer players, or people such as myself who stopped playing for a long time then get reported simply because we do not play to someone elses standard.

Like I still understand there is stuff I need to learn about smite, never denied that and I am getting there but getting suspended entire weeks because of someone disagree with something is a different story.
Ostatnio edytowany przez: ♥Shelia♥; 25 sierpnia 2017 o 17:02
♥Shelia♥ 26 sierpnia 2017 o 5:03 
Początkowo opublikowane przez RoofCat:
are you studying law? You really like to type ;)

Um I just really like to read the User Agreements, make sure I am following all the rules that are provided to me, and of course be sure there are not any sneaky "DRM" or Malicious Anti-Cheats installed with games before I play them not limited to Smite.

Its 72 hours almost now still waiting for Hi-Rez answer on what is going on but others on the Smite Forums seem to be getting the same warning messages when others report them so I assume some case of getting flagged for too many reports, although the system still really shouldn't count based off reports.

And yeah typing doesn't bother me because I can type on my keyboard with my eyes closed and not even looking at the screen or keyboard.
Ostatnio edytowany przez: ♥Shelia♥; 26 sierpnia 2017 o 5:10
♥Shelia♥ 6 września 2017 o 6:56 
Thanks, so far its been like over 10 days suspension is yet again lifted maybe 4 days ago guessing, Hi-Rez finally replied to one of my emails from my alternate email address I am not sure if the emails from my other email even made it through to thhem, and they responded with the "Generic response" of it was "Intentional Feeding" or "AFK" and I know both of these two can't be accurate because there is absolutely no way that 0-2 is Intentionally Feeding, and sure I have my absolutele worst games I think we all do at times especially with toxic players on the same team, but Intentional Feeding is defined as running in with the sole purpose to die.

I replied back to the email telling them that it couldn't have been for Intentional Feeding in a 0-2 game, and letting them know that I don't afk my games so being afk is out the the question...

That said even though I have 80% good-will from doing nothing but playing arena, I did manage to get reported in 1 of like 10 arena matches and got an automated warning sent to my account simply because players refused to go in I personally find this (Unacceptable) and I find it (Unacceptable) that a Hi-Rez employee in Smite Discord said that harassing others in chat "Soliciting reports" is allowed and not considered toxic behavior but that is right unless I misunderstood what they said asking for others to report others isn't toxic, but muting your team and doing poorly when unfortunate to be matched with toxics is bad behavior.

And if this isn't enough I only played ( One game of smite today so far in arena.) Immediately I had 2 players on my team harassing another player simply because they played poorly in a previous game and were said to have fed, but I played with them and the only thing I could see them doing was their absolute best, and I find that behavior unacceptable in smtie personally but apparently its allowed, and damn right I said something about it in chat before the game even started.

** I basically said feeding as long as it isn't intentional is just part of learning smite.** there is a big difference between just dying to the enemy, not bothering to activate any skills, or attack at all, and Intentional Feeding, for example "Your tank going in, and your carry being new and not doing their JOB" attacking the enemy and you die that isn't the tanks fault.
Sylith 6 września 2017 o 14:51 
Odd, is the "you have been reported" only a ranked thing? To be honest, have seen only some call me ♥♥♥♥ when I play sometimes just gods I dislike in general, yet I have never seen it, is everyone just reporting everyone at lower levels?
no brains 6 września 2017 o 15:50 
Początkowo opublikowane przez FrootPvP:
Odd, is the "you have been reported" only a ranked thing? To be honest, have seen only some call me ♥♥♥♥ when I play sometimes just gods I dislike in general, yet I have never seen it, is everyone just reporting everyone at lower levels?
One day I played arena, enemy team had like 0-20 anubis which said that he reported me in chat after we won. In a few seconds I received a message about I was reported and this may harm my account in future. So reports work not only in ranked, not sure if they don't work on lower levels. As far as I know, getting reported in unranked can get you banned only for racism, and for a short time (my friend got 1 or 2 week ban for saying "stupid russians" though he was russian too). Thus every time I meet game ruiners which usually speak turkish (no racism, just my pure personal experience) and pick janus+aokuang in joust, I have to mute them from the very start and lose silently, to avoid getting reported. Haven't got any bans yet.
Ostatnio edytowany przez: no brains; 6 września 2017 o 15:51
♥Shelia♥ 6 września 2017 o 19:21 
Początkowo opublikowane przez FrootPvP:
Odd, is the "you have been reported" only a ranked thing? To be honest, have seen only some call me ♥♥♥♥ when I play sometimes just gods I dislike in general, yet I have never seen it, is everyone just reporting everyone at lower levels?

Nah hits not just ranked its in arena too for example within the last few days palying arena I got reported for feeding when everyone else just hang back and do nothing and having a somewhat bad score because of it.

Today had another arena where players were being toxic again in chat because they were sitting back doing (NOTHING) AFRAID TO FIGHT? (Sounds like a common newbie mistake right.)

However once they actually started fighting after I told them (Do your job and I wouldn't be dying as much and I'm muting my chat) because I dont want to deal with the harassment, the game was going pretty well.

Get to about end game and our (Support) is (Garbage) now I don't offend them in chat because if I harassment them then I am being toxic but from my POV its true they could have easily carried the game by countering the enemy support in fights and there would be less deaths given it was them carrying the game itself pretty much same Athena vs Athena match-up, but they were afraid to fight.

I don't think I got reported this game but still its a fact that people like to harassment chat then threaten reports on others, if its not on me, the other day I had players doing this to someone else for having a bad game and I watched them play as a support they had more deaths than kills but had like 25 assists and did their job.

My score in the game isn't something I like but it would have been worse if most of the people didn't actually stop being afraid and trying it was 11/12/3 could have been better if peeps actually knew how to play though, or informed me at selection (We suck at going in and fights pick something ranged.)
Ostatnio edytowany przez: ♥Shelia♥; 6 września 2017 o 19:23
♥Shelia♥ 6 września 2017 o 19:26 
Początkowo opublikowane przez lamentation:
Początkowo opublikowane przez FrootPvP:
Odd, is the "you have been reported" only a ranked thing? To be honest, have seen only some call me ♥♥♥♥ when I play sometimes just gods I dislike in general, yet I have never seen it, is everyone just reporting everyone at lower levels?
One day I played arena, enemy team had like 0-20 anubis which said that he reported me in chat after we won. In a few seconds I received a message about I was reported and this may harm my account in future. So reports work not only in ranked, not sure if they don't work on lower levels. As far as I know, getting reported in unranked can get you banned only for racism, and for a short time (my friend got 1 or 2 week ban for saying "stupid russians" though he was russian too). Thus every time I meet game ruiners which usually speak turkish (no racism, just my pure personal experience) and pick janus+aokuang in joust, I have to mute them from the very start and lose silently, to avoid getting reported. Haven't got any bans yet.

Well why did he report you did you yell something like "Stop Feeding" in chat, and not actually be part of the solution, because when I hear someone say "Stop Feeding" I automatically turn off chat, because I know that I don't intentionally feed, and if someone wants to be constructive actually say something that helps stop feeding, or do something about it early than later when a person is 1-10 for example so that person doesn't end up 1-10.

But apparently Hi-Rez said in discord its okay for players to harassment others with threats of reporting and soliciting reports check the screen-shots I sent customer service, this is my collection of warnings so far.

http://imgur.com/a/Nt0Fh In short Hi-Rez said all bans are reviewed so I sent them this link and inquired about it because I don't feel things are all reviewed and I feel there is an automated system still in place, as well as inquire about the soliciting of reports being legitimate.

Like if a person you feel is intentionally trolling obviously you have the right to report them but disrupting chat in game causing a player to mute you (Is just going to cause them to likely feed more because if they turn off their chat like I do it turns off all pings, and text therefore if someone says "Go fire Giant" or "Enemy Missing" or any thing they can't hear it therefore they die more, chat harassment doesn't help improve game-play just makes it worse and if Hi-Rez needs statistics on this they can ask (Riot Games) becuase they made it illegal to call threats to report someone in chat or solict reports, if you do this you get banned or chat restricted on first offense.
Ostatnio edytowany przez: ♥Shelia♥; 6 września 2017 o 19:30
♥Shelia♥ 6 września 2017 o 19:35 
Just like another problem I experience is sometimes the Smite Launch window doesn't pop up this is rare but it happens I am at like 80% Goodwill, and it drops to Zero just not for hitting accept in time because it fails to pop up or rather because of this bug its happened twice i've gotten two deserter penalty and afraid to even try conquest again cuz I feel I might get banned again for being reported at 0 goodwill.

Basically I queued up, and instead of accept being clicked the new champion thing on the store for Tera I ended up clicking that and it declined the match this happened twice I found this was the cause it seems like and resets good-will to zero.
Ostatnio edytowany przez: ♥Shelia♥; 6 września 2017 o 20:04
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