Master List of Firewatch PC Fixes

[Satoru]

This thread is to correlate any major PC fixes into a single place. Mostly a preliminary list for now. Will be adding any community issues/fixes here as they come up.

Missing Executable Error

Firewatch requires a 64-bit OS. If you're on a 32-bit OS the game won't run.

There's no way to 'upgrade' to a 64-bit version of your OS. you'll need to format your system and reinstall the OS as 64-bit from scratch.

Game Crashes On Loading Save

Ensure you have a DX11 compliant video card. Which means it has to be at least an Nvidia GTX4XX or an AMD HD5000 card or higher

Update Your Video Card Drivers

This is the next most common cause for people's inability to run the game, particularly on PC.

It is also important that you update your drivers through software provided by your video card manufacturer or directly from their site.

• For AMD cards, download the AMD Catalyst Control Center, which you can find here:
  
  http://www.amd.com/en-gb/innovations/software-technologies/catalyst
  
  
• For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
  
  http://www.nvidia.com/Download/index.aspx
  
  If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:
  
  http://www.geforce.com/geforce-experience
  
  
• For Intel cards, go to this page and download the appropriate drivers by providing the correct information:
  
  https://downloadcenter.intel.com/default.aspx
  
  Note: Do NOT use the Intel Driver Update Utility to update your Intel video card drivers, make sure you download them directly. That tool is somewhat unreliable at identifying some older hardware.

Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.

Laptop users should force their Nvidia/AMD cards

Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card:

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

No Sound In Main Menu - Manually Re-Run Vcredist

Go to your Steam installation folder at

Steam\steamapps\common\Firewatch\_commonredist\vcredist\2010

And manually run

vcredist_x64.exe
vcredist_x86.exe

REBOOT YOUR COMPUTER

Then re-launch the game

Main Menu Scrolling Wildly Or Uncontrollable Mouse

* Update your Xbox controller drivers
* Remove VJoy drivers as this causes problems

I Changed Some Video Settings Now the Game Crashes!

Go into your registry and delete everything from

HKEY_CURRENT_USER/SOFTWARE/CampoSanto

The Main Menu/Save Menu is Blank

You have to do the following to resolve this

* Run the game
* Go to the 'empty' save menu
* Alt-tab out
* In Explorer go to C:\Users\<username>\AppData\LocalLow\CampoSanto\Firewatch
* You'll need to 'show hidden folders and files' in Windows to see the Appdata folder
* Delete the Saves folder
* Go back to your game

You should then be able to see the save game menu again

Reverify Your Game Cache

Sometimes files will get corrupted causing a game to fail. Try to reverify your game cache which makes steam check all your files are up to date and valid

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

How to Report Crashes/Bugs

Remember the developers need as much information as possible. So please try to give as much information as possilbe so the developers can replicate your issue.

If you have a technical problem please post your system specs from

Steam-Help-System information

[vikkkkkz]

My game launches but then when i click start new game its just blank with firewatch logo for like 1+ hours. wtf help

[Satoru]

Escrito originalmente por blinky:

My game launches but then when i click start new game its just blank with firewatch logo for like 1+ hours. wtf help

Please post your system specs from Steam-Help-Sytem INformatin

[vikkkkkz]

Escrito originalmente por Satoru:

Escrito originalmente por blinky:

My game launches but then when i click start new game its just blank with firewatch logo for like 1+ hours. wtf help

Please post your system specs from Steam-Help-Sytem INformatin

Processor Information:
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3600 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 960

DirectX Driver Name: nvd3dum.dll
Driver Version: 10.18.13.6191
DirectX Driver Version: 10.18.13.6191
Driver Date: 8 Feb 2016
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 960
VendorID: 0x10de
DeviceID: 0x1401
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4096 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Logitech G930 Headset

Memory:
RAM: 8119 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 1067836 Mb
Largest Free Hard Disk Block: 834385 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected

Installed software:
Adobe Flash Player 20 PPAPI
Bonjour
CEVO CS:GO Client Beta version 2.0
Counter-Strike: Global Offensive
Dungeon Defenders II
Euro Truck Simulator 2
Firewatch
Google Chrome
Google Update Helper
Hitman: Absolution
Java 8 Update 66
Java Auto Updater
Just Cause 3
Logitech Gaming Software
Logitech Gaming Software 8.58
Microsoft Office Home and Student 2016 - en-us
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Mirror's Edge
Notepad++
NVIDIA 3D Vision Controller Driver 352.65
NVIDIA 3D Vision Driver 361.91
NVIDIA Control Panel 361.91
NVIDIA GeForce Experience 2.10.2.40
NVIDIA GeForce Experience Service
NVIDIA Graphics Driver 361.91
NVIDIA HD Audio Driver 1.3.34.4
NVIDIA Install Application
NVIDIA LED Visualizer 1.0
NVIDIA Network Service
NVIDIA Optimus Update 2.10.2.40
NVIDIA PhysX System Software 9.15.0428
NVIDIA ShadowPlay 2.10.2.40
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 2.10.2.40
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.34
OBS Studio
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Localization Component
Opera Stable 35.0.2066.82
reditr version 0.3.0.0
SHIELD Streaming
SHIELD Wireless Controller Driver
Skype™ 7.18
Skype Click to Call
SNOW
Steam
Team Fortress 2
Tom Clancy's Ghost Recon Phantoms - NA
Tomb Raider
WinRAR 5.31 beta 1 (64-bit)

[Satoru]

I see you have Optimus drivers installed. Ensure you're forcing your Nvidia card via the Nvidia Control Panel

[vikkkkkz]

how exactly do you do this in the Nvidia panel..can u help thx.

[Satoru]

Escrito originalmente por blinky:

how exactly do you do this in the Nvidia panel..can u help thx.

Its in the sticky

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

[vikkkkkz]

what does that even mean "sticky". what exactly do i need to change im so confused ahhhh. LMAO

[PrincStolas]

I start the game, go to the main menu and everything works
But when I try to start a new game - starts to load and the game shuts down
Please help really want to play

[Satoru]

Escrito originalmente por GLaDOS:

I start the game, go to the main menu and everything works
But when I try to start a new game - starts to load and the game shuts down
Please help really want to play

Post your system spec from Steam-Help-System Information

[PrincStolas]

Processor:
Vendor: GenuineIntel
CPU family: 0x6
Processor model: 0x17
CPU stepping: 0xa
Processor type: 0x0
Clock frequency: 2933 MHz
Number of logical processors: 2
Number of physical processors: 2
HyperThreading: Not supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Not supported
SSE41: Supported
SSE42: unsupported

Network:
Connection speed:

OS version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider codes: Supported 311 0x0 0x0 0x0

Video card:
Model: NVIDIA GeForce 9800 GT

Driver DirectX: nvd3dum.dll
Driver version: 9.18.13.4192
The driver version DirectX: 9.18.13.4192
Release date: 13 Jan 2015
OpenGL Version: 3.3
Color depth: 32 bits/pixel
Refresh rate: 59 Hz
DirectX card: NVIDIA GeForce 9800 GT
Vendor ID: 0x10de
Card ID: 0x614
Number of screens: 1
Number of logical video cards: 1
SLI or Crossfire not detected
The resolution was founded. screen: 1920 x 1200
Desktop resolution: 1920 x 1200
The size of the BSP. screen:
In inches: is at 26.65" x 16.65" (31.42 diagonal")
In centimeters: 67.7 cm x 42.3 cm (79.8 cm diagonal)
DOS. bus: PCI Express 16x
DOS. video memory: 512 MB
Supported smoothing: 2x 4x 8x

Sound card:
Audio device: ???????? (Realtek High Definiti

Memory:
RAM: 4091 MB

Different:
Interface language: Russian
Microphone: Not set
Media type: DVD
Disk space: 362380 MB
The most free disk space: 40671 MB
Installation date operating system: Jan 01 1970
Gaming device: found Non

[vikkkkkz]

Escrito originalmente por Satoru:

Escrito originalmente por GLaDOS:

I start the game, go to the main menu and everything works
But when I try to start a new game - starts to load and the game shuts down
Please help really want to play

Post your system spec from Steam-Help-System Information

wtf dude
pl0x

[Satoru]

Escrito originalmente por blinky:

Escrito originalmente por Satoru:

Post your system spec from Steam-Help-System Information

wtf dude
pl0x

As I've already indicated you need to force the Nvidia Card ia the Nvidia control panel

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

[Satoru]

Escrito originalmente por GLaDOS:

Model: NVIDIA GeForce 9800 GT

Driver DirectX:

The game requjires DX11 compatible card

Only Nvidia GTX400 or AMD HD5000 series cards and above support DX11

Your card doesnt support DX11

[Salkynator]

Firewatch requires a 64-bit OS. If you're on a 32-bit OS the game won't run.

There's no way to 'upgrade' to a 64-bit version of your OS. you'll need to format your system and reinstall the OS as 64-bit from scratch.

...this is actually really sad, i was hoping to play the game at home, but i cant ...well i play it somewhere else, its butifull, but really unfortunate that it wont run on my PC ...anyway GJ to the developer for making this game :)

[Wolfernius]

I have 64bit Win10 and GeForce GTX 760 with directx 12 and latest updates etc.

I try to play the game and main menu didint have any sounds and new game give just a black window.

Only thing that did work was trying these tips: https://www.reddit.com/r/Firewatch/comments/8w6x9p/no_audio_on_title_screen_black_screen_on_new_game/

Now the first download - (Visual Studio 2008 x64 redistributable) did nothing.

In secend download - (Visual Studio 2010 x64 redistributable) Windows said it has newer version already installed.

But the third download - (Visual Studio 2013 redistributable) did the trick for me.

Now after this there is sound on main menu and new game works.

Hope this help someone out there.