Game Crashes upon Startup

[InTheSuburbs]

Hello - I went back to play this game after 2 years and there is a startup issue that won't let me open the game at all. After opening the game, before any loading screen, there is a popup that reads:

"The game crashed. The crash report folder named "2019-12-16_114834" next to game executable. It would be great if you'd send it to the developer of the game!"

I looked up the error, and tried the recommendations from everyone, however the same error occurs. I am using the same computer I did two years ago, so perhaps there is an issue due to an update?

Would the error file and output log be helpful to solve this issue? Should I post it here or send it to someone?

Thank you.

[uncle_tek]

I too have the same issue. I'll try sending my logs to Firewatch support if you haven't already.

[BigPat]

Has anyone found an answer to this issue

[uncle_tek]

I got mine fixed. Found the solution through Steam forums. The "Citrix Indirect Display Adapter" was causing this crash for me. I disabled it in Windows 10 "Device Manager" and the game then loaded fine.

[Desperate_shortage]

Hi uncle_tek. Did you do anything else apart from disable the Citrix Indirect Display Adapter? I've disabled that in Device Manager, but Firewatch still crashes immediately upon launch from Steam.

[Desperate_shortage]

Ahh... did you mean "Uninstalled" rather than "Disabled" ? I followed the advice in https://us.forums.blizzard.com/en/hearthstone/t/oops-the-game-crashed-while-using-citrix/2550/19 and as soon as the display adapter was fully uninstalled then Firewatch launches ok.

[uncle_tek]

:) I only had to disable it. I got lucky I guess.

[TechnicalBoy]

I had the same crash, and had to Uninstall the Citrix Indirect Display Adaptor. Disabling wasn't enough. Thanks for the tip though.