Have an issue? Read this first!

[sean-o]

Firstly, make sure your issue isn't already addressed right here: https://camposanto.zendesk.com/hc/en-us

Secondly, if it is, it means we'll be including it in a patch. These have typically been going out in the evenings.

We are actively pulling bugs out of the forums and fixing them and pushing updates! So please give us as much info as possible about your issue and try to drop them in the correct support forum (it really helps, we're less than ten people over here!) Things we need are:

• Your system specs.
  
• Any controllers your using or have plugged in
  
• What you were trying to do when the issue occurred.
  
• Screenshots/save games are great

[X201]

Game worked fine before patch.
Now when loading saved game, character appears below the map and I can see the underside of the map disappear into the distance as my character falls into the void of nothingness.

http://steamcommunity.com/sharedfiles/filedetails/?id=620992325

http://steamcommunity.com/sharedfiles/filedetails/?id=620992480

[Charlie the Werewolf]

Originally posted by SteveHard:

Originally posted by chestervelt:

I have REALLY weird problem. And not only can't find a solution, I can't find anyone with the same problem at all, so I'm writing here.
The problem is that I can't download the game at all. When I try to, Steam tells me that Firewatch's size is 18 mb. When I finish download there's only one folder "_commonredist" and that's all. Tried to reload steam, downloaded and unistalled game a few times, but nothing.

Here's a screenshot:
http://clip2net.com/clip/m57414/fb895-clip-73kb.png

I'm using Windows 7, 4GB, ATI Radeon HD5470 1GB

I can only imagine this situation if your Windows is the 32bits version.

It seems the game only supports 64bit operating systems.

oh man, thank you very much, this probably the only explantation for my problem. Next time will read system recommendations more thoughtfully!

[jansenjfa]

I'm having issues getting past the intro, last thing I can do is exit the elevator and get into the truck, after that it freezes.
Impossible to exit the screen, Esc only stops music, I constantly have to (hard) reset, not what I want.

I used all kinds of different settings (High, medium, and lower screen resolution, but I'm not sure how to proceed).

Help would be appreciated!

I 'm ok with lower settings, just would like to play the game


Specs
Linux
Ubuntu 14.04 LTS
Memory 11.7 GiB
Intel Core 17-2670QM CPU@ 2.20GHz x8
Graphics: Gallium 0.4 on AMD JUNIPER
OS: 64-bit
DisK 120 GB

[coth]

Originally posted by Muldini:

Achievements

I started my playthrough the second the game officially launched, and finished the game in one session. I didn't get any achievements. After finishing, the game was auto-patched.

As a test, I reloaded the last auto save right before the end and finished the game a second time, I got the final achievement. The first 4 are still locked.

Got no achievements as well... Did same and got the last one. May be those who already have the last can recieve other.

[P я ∀ ж]

Originally posted by Tatty:

The game bugged out on me on day 79. Keeps telling me to pack my belongings and won't advance the story. I've wandered around for 15 minutes and picked up everything there is to pick up, then wandered around outside. Nothing.

I know what's supposed to happen here but it's not doing anything and because of the save system I can't go back any further than an autosave which triggered after the bug.

Kind of annoying...

i5 4670k
16GB RAM
980ti
W10 x64

the same thing happen to me

[Baldwin's Bubble]

Hi

I can't change the keyboard settings, because the options are not displayed. I'm French with an azerty keyboard and that's quite anoying ...

I'm on a Linux distribution (Ubuntu 15.10)
Proc : AMD FX(tm)-4100 Quad-Core Processor
GPU : Radeon HD 6850

Here is how the settings look like :
http://steamcommunity.com/sharedfiles/filedetails/?id=620623252
What's weird is that I can still change the keys by clicking in random spots on the screen, but then I don't know the correspondances !

I didn't found it on this page already so I post it !

Thanks for anybody's help !

[spikepsych]

I have a very weird issue, I want to play the game on my TV, but the resolution keeps switching back to 720p from 1080p (I can apply 1080p, but when I exit the graphics options and then go back it is always set to 720p), this does not happen on my regular monitor. Both screens are definitely capable of 1080p. It also doesn't happen on the TV if I disable full screen.

Windows 10
GTX 750 TI
Intel i7 4770K
8 GB RAM
it doesn't matter if a controller is connected or not

[wickedwales]

Originally posted by SpikePsych:

I have a very weird issue, I want to play the game on my TV, but the resolution keeps switching back to 720p from 1080p (I can apply 1080p, but when I exit the graphics options and then go back it is always set to 720p), this does not happen on my regular monitor. Both screens are definitely capable of 1080p. It also doesn't happen on the TV if I disable full screen.

Windows 10
GTX 750 TI
Intel i7 4770K
8 GB RAM
it doesn't matter if a controller is connected or not

I had the same issue. I just use my laptop and that helped for a little bit but then of course my original problem returned and crashed

[Dave]

Originally posted by Prax44:

Originally posted by Tatty:

The game bugged out on me on day 79. Keeps telling me to pack my belongings and won't advance the story. I've wandered around for 15 minutes and picked up everything there is to pick up, then wandered around outside. Nothing.

I know what's supposed to happen here but it's not doing anything and because of the save system I can't go back any further than an autosave which triggered after the bug.

Kind of annoying...

i5 4670k
16GB RAM
980ti
W10 x64

the same thing happen to me

Sucks, doesn't it? So close to the end.

I really don't want to watch the end of the game on YouTube.

[Stassen]

Have tossen 2-orcs map over radio charger on the end of day one. On start of day 2 i am cannot even to enter menu. Because the only possible action is to take a radio, and its blocked.

Another one - its possible to sneak into the SE zone (in SE corner of map) in at least second day, yea - its a trap too. You cannot get out of the zone, there is no hatchet, and there is no fire border work. And hey, 6 hour of gameplay and this with 2 hours of desperate trying to find way out of blocked SE zone and 2 restarts ? Dudes thats way to bad, well not bad , to small.

[humanrobot2]

Originally posted by oscar.casmar:

Originally posted by Tecx:

MacBook Pro (Retina, 15-inch, Mid 2014) with NVIDIA GeForce GT 750M 2048 MB with latest System version.
When I use my external display Dell U2715H, the game launch with black screen with sound. If I use the built-in screen instead, the game seems to work fine.

I got the same bug, then force quit the game. This are my machine specs:

MacBook Pro (15-inch, Late 2011)

Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.4 GHz
AMD Radeon HD 6770M 1024 MB
Second monitor: Dell U2414H
Xbox 360 controller wired

---------------------------------------------------------------------------------------

Update:

After the patch I can't play anymore, the game keeps crashing.

[Sapholia]

I have two bugs to report.

The first is a rope graphical glitch at a shale slide. I rappelled down, saved, and quit. When I next started the game, the rope did not appear to be there. However, I still had the option to climb. When I did so, two ropes appeared. The anchor point of the second one was off a little to the side of the true anchor point. When I reached the top, the second rope disappeared. Unfortunately I don't have a screenshot and I don't remember which slide it was.

The second is that the text on Observation Report: Subject: Henry doesn't match what's shown on the clipboard, in the Observational Traits section. Here are screenshots: http://imgur.com/a/bWSqh

I have a controller but I am not using it for this game. It's a DualShock 3 controller but appears as an Xbox controller to the system via third-party drivers.

Processor Information:
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3209 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 560

DirectX Driver Name: nvd3dum.dll
Driver Version: 10.18.13.5382
DirectX Driver Version: 10.18.13.5382
Driver Date: 7 Aug 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 560
VendorID: 0x10de
DeviceID: 0x1201
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: SAMSUNG-1 (NVIDIA High Definiti

Memory:
RAM: 8143 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 953766 Mb
Largest Free Hard Disk Block: 94613 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Controller #1 detected

[Alex]

The game crashes, when at first time going up the firewatch-lookout. In the middle on the stairs the screen freezes, but the walking noises are going on. Don't know what do do...

[wesque]

Game crashes during loading.


System Manufacturer: TOSHIBA
System Model: Satellite A500
BIOS: Phoenix SecureCore Version 2.00
Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3958MB RAM
Page File: 3046MB used, 4867MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

Card name: NVIDIA GeForce GT 330M
Manufacturer: NVIDIA
Chip type: GeForce GT 330M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0A29&SUBSYS_FF001179&REV_A2
Display Memory: 2701 MB
Dedicated Memory: 978 MB
Shared Memory: 1722 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3641
Native Mode: 1366 x 768(p) (59.998Hz)
Output Type: Internal

[Ninip]

My PC isn't the best but I can run games like Dark Souls II and Phantom Pain on max with no issues, yet in Firewatch I can barely maintain 50 FPS on Low settings

My specs:
Operating System: Windows 10 Home 64-bit (10.0, Build 10586)
System Manufacturer: Gigabyte Technology Co., Ltd.
BIOS: BIOS Date: 10/18/12 11:23:26 Ver: 04.06.05
Processor: AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz
Memory: 8192MB RAM
Page File: 3710MB used, 5732MB available
DirectX Version: 12

Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6818)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6818&SUBSYS_32521682&REV_00
Display Memory: 6111 MB
Dedicated Memory: 2030 MB
Shared Memory: 4081 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Acer V233H (HDMI)
Monitor Model: Acer V233H
Monitor Id: ACR0090
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI