Nitrado hosting

[Adija]

Do NOT buy a Nitrado server like I did . It keep kicking you for NO reasons. Yesterday night we got kicked about twenty times for no reasons and everytime the server gone "autorestart" . I have a opened ticket. Got kicked two times on the last 5 mins . Please AVOID the Nitrado provider, there are plently posts all around by persons who had and have the same .

[cbltv1]

We have been using it since 8.0 came out and do Not have the problem you state.

[EzRyder]

i dont own it but i play on 1 nitrado server and also have not had any trouble connecting

a lot of times this will have more to do with your location, i have no idea where the nitrado servers are located but depending on where you live you may be going thru other local servers to get to nitrados, these secondary servers may be causing the delay that leads to disconnect
maybe test your ping to nitrado to see if thats the problem
you may need to find a host closer to home

[Evolvei]

Nitrado has improved over the last few years. Have a couple servers with them, no problems for a while now unless I created the problem. I don't expect anything in technology to always be perfect. If you sent a ticket they will solve the problem.

[Tyrant73]

I've had a Nitrado server for about a month, supposidly in LA and I'm in Alberta. Pings seem high, and I've had game crashes and problems with gamefield transitions (losing ships) which seem to happen during the day, but evenings (MST) are fine. Not totally thrilled so far; I've hosted other games elsewhere in the past and never had these issues.

[piddlefoot]

We seem to see alot of bugs from data center host set ups as they share to many recourses, a true dedicated server is what Empyrion likes, and Empyrion is for the most far more complex in how it works than most other games out there, its tryign to do things most other games wouldnt even touch on like have servers with over 100 in them.

A true dedicated server doesnt share recources at all, but they cost alot more, and the connection bandwidth for the server is equally as important as the servers recourses them itself.

HWS is so powerful because it has insane high PC server specs and an insane bandwidth through there ISP, this is the combination that works best for performance in Empyrion, but you can imagine super high specs are super expencive also.

I dont think Nitrado are any worse than any other, just like any business there in it to make money, some people have good experience and some bad, its easy to compare with other games but remember there not tryign to do as much in other games.

OP have you run a ping trace to server ?

Could you do that for us ?

Pingplotter is free and easy and can trace to your server and give you a good idea of ping time and distance to server from your position.
pingplotter works of an IP or the name of the server in server list.

If you have a 300 ping to your rented server it might be worth finding a host closer to home, a 200 or higher ping would hint at the server being a very very long way from your home.

You can use pingplotter to check ISP providers have there server where they say they have it.

[Adija]

Oh the ping is "good" , i'm on a 1GigaBIt fiber and the ping is between 30 to 60ms . It's all the whole day that i'm telling them by email. They keep saying it's a playfield problem ...wich can't be because the SAME is running on my computer and it's working fine , with the same "five folks gang" . I did a total server re-install ( by Nitrado web interface ) , stopped it, uploaded my Saves folder and the server starting config file . Restarted, logged in...found that i had to "fill" the terrain around the base and BOOM....kicked from the server and server stopped . Please note that : the terrain is perfect on my local server .

[marbis GmbH]

Hello Adija,
i am really sorry to hear that you have such issues with our services and i would like to have a closer look at it.
Can you please send us your UserID/Ticket ID via DM?

I am pretty sure that we can narrow down and solve the issue.

@piddlefoot
I am pretty sure that both is not the reason for the mentioned issues, but to be sure, we will investigate it.
If you want to know more about us and our data centers, feel free to visit the following page:
https://server.nitrado.net/eng/pages/data_centers

Best regards
Nitrado Support

[Freely]

Did this issue get fixed? How?

As we have the exact same issue.

There is a problem with the server for your playfield Athal.

https://steamuserimages-a.akamaihd.net/ugc/936088994613252371/E3CDB025431DCAB8D553740B074813A8DFBCA037/

I can play fine alone. But once someone joins or plays for a short time 10-20 minutes the server restarts with the above notification.

We have restarted and re-installed multiple times... We have even bumped up the ram.

Our ticket has not been answered 7 days and counting.

[Adija]

We quitted to play the game because its several problems...also the server (not the Nitrado service, i mean the game server) gone broke time to time. Honestly isn't worthing playing since it's on alpha stage, still, after several years. Also the latest build makes my GPU on fire...it really need to be optimized and polished but, as i said, it's on alpha.

[piddlefoot]

Honestly, when its set up correctly, it works fine, we can only assume theres a yaml error or something.I dont mean this in a shnide cheeky way.
There are over 100 operating servers on the current version, online so something must be amiss on your server files.

A MP server needs to run its own scenario, you cant copy single player game and use it, you will get lots of bugs, the scenario should be designed for a server / mp environment.

Even just using the default MP scenario can give you problems, the best practice is to build your own scenario.

I mention this because your post isnt clear about what you are actually running, and you say you run it on your home PC, I assume in co-op ?

All of these formats should really have a scenario designed for that format, SP, or MP dedicated server, or co-op kind of thing.

Building a scenario from teh ground up will educate you in alot of detail about yamls, I personally think its the best way to learn Empyrions system, build a scenario, theres so much to learn and so much involved when you do a scenario in proper detail, it can only benefit you in the future if you havent already built one from the ground up.

Did you ever try running it on any other server host ?

It could be a simple bug, coupled by a yaml setting the devs may have changed in an update after you started running the map, that causes this very type of crash also.

The bug ticket system, not all tickets get an actual written response, some you just see the fix in the changelog, and sometimes the devs cant track the problem because its not an actual game bug its a playfield error, and as you can imagine, they just dont have the time to inspect every single yaml in everyones modified games to find the specific cause of that fault/bug.

Hope that helps you understand the why's.





@ marbis, for some reason this thread was not subscribed so I never saw your reply until today for this,, well getting a bit old thread now, so thanks for popping onto the forum and helping clear all that up at the time.

[Storpappa]

Thread necromancer ... rise, rise, rise from your grave

New to the game, rented a small server with Nintrado last week

So far, every day, we have seen
About once a day, everyone gets dropped
No one can connect
Server goes off the server list
Call support, get a message telling us to call back later and hangs up
Open support ticket
Time ticks, server back up but stats show no population numbers
Eventually, it shows 1/10 and finally able to log back on
Eventually get a response that says "It all seems fine, goodbye"

The other fun thing happening is players log in to find the base totally ripped apart, with no core, almost all walls gone, and utter destruction. Log out, log back in, it is all put back together and the floors swept.

When I look at the server list, I see a very long list of servers 0/any number
And a very short list of 1+/some number

It questions how many are actually hosting at Nintrado in April 2020, and still playing the game, opposed to players who took advantage of a long term rental discount rate. Players moved on, and funds sit in Nintrado wallet.

[piddlefoot]

What ?

You cant usually just rent a server from any company and expect it to fill, it usually takes a bit more effort than that.

Im not sure what the technical issue is with your server but it sounds like an anti virus setting messing you around.

And the last paragraph, what ?

[Bizz]

Reviving just to warn others. You pay for what you get. After the first day the server became unplayable. Not even reaching 20% of the player capacity the server keeps losing connection to playfields. Sometimes it kicks you all together and prevents your from re-joining. Sometimes the server just goes down for hours. Half the time their EU support website is down or lagging like it's on 1995 dialup. Don't forget to check the german wiki on how to fix your issue. You'll go days if not weeks without answers to your support tickets when you realize you don't want to learn german. Save yourself the money and trouble and find another provider...

[L37]

Originally posted by Bizz:

...You pay for what you get...

Exactly.
With their prices their HW is most likely extremely oversold to a point of being unstable and a lot of issues they "fix" by simply modifying resource allocations or priorities when absolutely necessary. With empyrion's unfortunate requirement to run on windows or mess with potentially unstable wine/proton and eat stupid amounts of ram I would expect hardware for small 10-20 player server with good performance to cost around $50-100/m depending on what secondary services are available and provider. Unmanaged, meaning user installs and configures everything starting with OS. Windows license only makes matters worse.

Also opened their "datacenters" page out of curiosity and had a good laugh. Few random numbers which make no sense but are supposed to be impressive and a bunch of claims (most of which are most likely not true but no one will ever know for sure) with no info on actual dc-s they use...

[Tarc Novar]

I prefer to just rent a virtual server and then manually run the EGS server from there. This is not for everyone, as it does take a bit more technical knowledge.

If one enjoys that sort of thing, it is rather fun.