blue screen

[edi]

ever since the new update I've been getting random bsods (in the main menu, in matches). the error code is whea_uncorrectable_error. does anyone have a solution to this?

[sQuAde]

Originally posted by Q_Bill:

ever since the new update I've been getting random bsods (in the main menu, in matches). the error code is whea_uncorrectable_error. does anyone have a solution to this?

I'm literally on the exact same page, the only difference is that I've been getting these BSODs PATCHES ago.

This Error varies from pc to pc, it might be a hardware issue, softwares, etc.

In my case, It's not a hardware issue and I'm starting to suspect that this BSOD is actually being caused by Steam, EAC or dbd.


However there are a few things that you can do

First of all, make sure that this error isn't being caused by your hardware, test your GPU, CPU, RAM, Storage devices, update your BIOS and stress your PSU.

If the BSOD persists, format your pc and install programs that you're going to use ONLY.
For example, discord, google chrome, steam, dbd, sony vegas and so on. Each time that you get a BSOD, uninstall one of the programs that you've installed, this way you can check if it's a software issue.

If you're left if Steam, dbd and your preferred browser - contact dbd support and they'll try to help you out, this is where I'm at currently.


Alternatively, you can check your pc for .dmp files, these files are essentially logs that are able to pin point what caused your BSOD, you can submit your dmp file to tech forums where people will be able to read your file. Bleepingcomputer is an example.

There's a chance that windows will not generate a dmp file even if you've manually configured windows to do so.

[Eagle_of_Fire]

I would do the easy thing first and check the integrity of the game files first. If you have to reinstall Windows for anything then your computer is busted in some way to begin with.

[edi]

Originally posted by sQuAde:

Originally posted by Q_Bill:

ever since the new update I've been getting random bsods (in the main menu, in matches). the error code is whea_uncorrectable_error. does anyone have a solution to this?

I'm literally on the exact same page, the only difference is that I've been getting these BSODs PATCHES ago.

This Error varies from pc to pc, it might be a hardware issue, softwares, etc.

In my case, It's not a hardware issue and I'm starting to suspect that this BSOD is actually being caused by Steam, EAC or dbd.


However there are a few things that you can do

First of all, make sure that this error isn't being caused by your hardware, test your GPU, CPU, RAM, Storage devices, update your BIOS and stress your PSU.

If the BSOD persists, format your pc and install programs that you're going to use ONLY.
For example, discord, google chrome, steam, dbd, sony vegas and so on. Each time that you get a BSOD, uninstall one of the programs that you've installed, this way you can check if it's a software issue.

If you're left if Steam, dbd and your preferred browser - contact dbd support and they'll try to help you out, this is where I'm at currently.


Alternatively, you can check your pc for .dmp files, these files are essentially logs that are able to pin point what caused your BSOD, you can submit your dmp file to tech forums where people will be able to read your file. Bleepingcomputer is an example.

There's a chance that windows will not generate a dmp file even if you've manually configured windows to do so.

I don't think it's a hardware issue because this only happens in dbd. (I have games such as microsoft flight simulator 2020, gta v and my pc doesn't give me bsods on those 2 games) I tested my gpu, my ram, my ssd and my cpu and I didn't get an error.

[Eagle_of_Fire]

Have you made a simple basic search on this matter yet? Here is what the first few google searches say:

The error WHEA_UNCORRECTABLE_ERROR means that your system shut down to protect itself from data loss,. The error happened due to a hardware issue. ... Reboot system. Start Windows in Safe Mode, and check if there are any driver errors in the device manager.

[edi]

Originally posted by Eagle_of_Fire:

Have you made a simple basic search on this matter yet? Here is what the first few google searches say:

The error WHEA_UNCORRECTABLE_ERROR means that your system shut down to protect itself from data loss,. The error happened due to a hardware issue. ... Reboot system. Start Windows in Safe Mode, and check if there are any driver errors in the device manager.

yeah lol. I even made a post on the microsoft forums about the issue.

[Eagle_of_Fire]

Originally posted by Q_Bill:

Originally posted by Eagle_of_Fire:

Have you made a simple basic search on this matter yet? Here is what the first few google searches say:

yeah lol. I even made a post on the microsoft forums about the issue.

Well seems like you are already well on your way trying to solver this then. But this is critical info you didn't share.

It does heavily suggest that there is a problem on your end tho. Hardware or driver based. What did you try about this?

[edi]

Originally posted by Eagle_of_Fire:

Originally posted by Q_Bill:

yeah lol. I even made a post on the microsoft forums about the issue.

Well seems like you are already well on your way trying to solver this then. But this is critical info you didn't share.

It does heavily suggest that there is a problem on your end tho. Hardware or driver based. What did you try about this?

I'm sorry for responding late, I did a lot of tests and there weren't any errors. I updated my drivers and the issue still persisted. the microsoft employee that responded to my post told me to update my drivers. the employee also told me that this could be an issue related to overclocking (I never overclocked my pc).
p.s I gave the employee a dump file from a folder called minidump

[edi]

Originally posted by Eagle_of_Fire:

Originally posted by Q_Bill:

yeah lol. I even made a post on the microsoft forums about the issue.

Well seems like you are already well on your way trying to solver this then. But this is critical info you didn't share.

It does heavily suggest that there is a problem on your end tho. Hardware or driver based. What did you try about this?

oh btw I also checked the integrity of the game files and the issue still persisted

[Callsign Casiotone]

I'm getting BSODs in this and the Back4Blood beta, and they go away when I tell my firewall to block Eaasy anti-cheat. I mean, I can't get into games, but the game at least starts up.

[Juzi the Shark]

Hey! For any tech issues you might be experiencing, please make a post here to receive technical assistance, as we have tech savvy mods on there and we do not have a tech-sub-forum on Steam: https://forum.deadbydaylight.com/en/categories/technical-issues

[Mandy]

Going to unlock this - those that are affected, what are your system specs and windows version please?

[edi]

Originally posted by Mandy:

Going to unlock this - those that are affected, what are your system specs and windows version please?

specs:
graphics card: gtx 1650 ti 4gb
processor: intel core i5-10300h
ram: 8 gb ram
storage: 512 gb
windows version: windows 11 pro 21h2

[Mandy]

OK Q_bill the problem there could be that Win 11 is not officially supported yet until it's full release.

[Callsign Casiotone]

I already put it in my support ticket, but I'm on Windows 10 LTSC, with an RTX 2080 Ti, Core i9-9900K, Aorus motherboard

[colecapcom]

I'm also getting a BSOD, but the two times I got it had a BIOS error code and a hardware failure code. It happens right when I'm in the middle of a match.