DOOM 2016 crashing on startup, help anyone?

[Silver]

Title. This is my first ever DOOM game, friends said i should try it out. I bought it, and on startup it crashes "Game Engine crashed!" i have all the most recent drivers installed, an RTX 2070 that is certainly capable of running this game, ive verified game inegrity already, and even uninstalled and reinstalled Twice. ANy help please? thanks

[🍃🪻🪷Sylvie🩵🍸🍵]

Make sure to update latest driver.

[Savage lion]

Verify game files!

[rawWwRrr]

Originally posted by Tri-Attack!:

ANy help please? thanks

Steam > Help > System Information > Right-click and Copy all text to clipboard > paste into a reply below

[Silver]

Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: MS-7B98
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xc
CPU Type: 0x0
Speed: 3696 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2070
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.4187
DirectX Driver Version: 26.21.14.4187
Driver Date: 12 24 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: NVIDIA GeForce RTX 2070
VendorID: 0x10de
DeviceID: 0x1f02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 2560 x 1440
Primary Display Size: 23.50" x 13.23" (26.97" diag)
59.7cm x 33.6cm (68.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 16323 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2334598 Mb
Largest Free Hard Disk Block: 1121328 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Controller #1 detected
VR Headset: None detected

[rawWwRrr]

What kind of a crash is it? Straight to desktop? Any error window? Blue screen? Did it work once before?

[Silver]

"DOOM Unhandle Exception Issue" is the header of the crash error window. No, it has never worked before.

[Savage lion]

He is a great troubleshooter he will help u out with ur problems just go with the steps he provides and he will solve your issue

Originally posted by ʀᴀᴡWᴡRʀʀ:

What kind of a crash is it? Straight to desktop? Any error window? Blue screen? Did it work once before?

[Silver]

Originally posted by ʀᴀᴡWᴡRʀʀ:

What kind of a crash is it? Straight to desktop? Any error window? Blue screen? Did it work once before?

DOOM Unhandle Exception Issue" is the header of the crash error window. No, it has never worked before.

[rawWwRrr]

Are you overclocking the PC at all?

[Savage lion]

@rawr why is his windows operating system instal dated to dec31 1969? Pretty unusual

[Silver]

Originally posted by ʀᴀᴡWᴡRʀʀ:

Are you overclocking the PC at all?

nope. my CPU is capable of overclocking, but i left it as default. nothing in my PC is overclocked.

[Savage lion]

My apologies! RAWR called me and notified me his internet connection dropped out due to a severe thunderstorm he is facing at home!

Ur most likely issue u are facing is due to the new driver from nvidia a lot of people have encounter issues including my self to the point we had to role back our driver to 436.48 is the known working driver without issues! Give that a go and I’m certain ur problem will be resolved!

Originally posted by Tri-Attack!:

Originally posted by ʀᴀᴡWᴡRʀʀ:

Are you overclocking the PC at all?

nope. my CPU is capable of overclocking, but i left it as default. nothing in my PC is overclocked.

[rawWwRrr]

Originally posted by Tri-Attack!:

Originally posted by ʀᴀᴡWᴡRʀʀ:

Are you overclocking the PC at all?

nope. my CPU is capable of overclocking, but i left it as default. nothing in my PC is overclocked.

Unfortunately an Unhandled Exception error is a shot in the dark some times, so it's best to look at the obvious things first and work back.

Samael, if he shows up, is the real expert with those. Below is a list of things to try that he posted in response to someone else.

Originally posted by Samael:

Ok let me cut and paste the most used solutions from previous threads where people actually fixed their problems.

1. Use DDU to uninstall your drivers. Reinstall latest. Use DDU in safe mode. It will ask you to reboot in safe mode before deleting all traces of the older drivers.

2. Deactivate steam overlay.

3. Turn off Geforce experience optimization. Nvidia only.

4. Verify the integrity of the game cache of Doom in your library.

5. Remove all overclock if you have any.

6. Reinstall the Redist from the _CommonRedist folder inside Doom's folder.

7. Reset your graphics settings to default in your Nvidia control panel

8. Open doomconfig.local change r_renderapi "1" to r_renderapi "0" or vice versa.

9. OR try both the .exe inside Doom's folder. One is for OpenGL. The other one for Vulkan.

10. Shut down all non essential programs like Sonic Studio, AI suite, Duet display, monitoring software, backup software. Any softwares not needed.

11. Make sure you did your Windows Updates.

12. Run the game and steam as Administrator.

13. Add +com_skipIntroVideo 1 to Doom launch options.

I will add more if nothings work.

Originally posted by Savage lion:

Ur most likely issue u are facing is due to the new driver from nvidia a lot of people have encounter issues including my self to the point we had to role back our driver to 436.48 is the known working driver without issues! Give that a go and I’m certain ur problem will be resolved!

While possible, the driver issues affected 600 and 700 series cards.

Originally posted by Savage lion:

@rawr why is his windows operating system instal dated to dec31 1969? Pretty unusual

Not unusual. It always says that. You can check your own.

If you do intend to help at least stick with prevalent facts.

[Savage lion]

It is interesting indeed I’ll have a look for my self on my pc and get back to u on my os I install date currently using mobile phone app!

@ op rawrrrr has posted useful tips above which is the best steps to follow and please let us no if ur problem is solved!

Originally posted by ʀᴀᴡWᴡRʀʀ:

Originally posted by Tri-Attack!:

nope. my CPU is capable of overclocking, but i left it as default. nothing in my PC is overclocked.

Unfortunately an Unhandled Exception error is a shot in the dark some times, so it's best to look at the obvious things first and work back.

Samael, if he shows up, is the real expert with those. Below is a list of things to try that he posted in response to someone else.

Originally posted by Samael:

Ok let me cut and paste the most used solutions from previous threads where people actually fixed their problems.

1. Use DDU to uninstall your drivers. Reinstall latest. Use DDU in safe mode. It will ask you to reboot in safe mode before deleting all traces of the older drivers.

2. Deactivate steam overlay.

3. Turn off Geforce experience optimization. Nvidia only.

4. Verify the integrity of the game cache of Doom in your library.

5. Remove all overclock if you have any.

6. Reinstall the Redist from the _CommonRedist folder inside Doom's folder.

7. Reset your graphics settings to default in your Nvidia control panel

8. Open doomconfig.local change r_renderapi "1" to r_renderapi "0" or vice versa.

9. OR try both the .exe inside Doom's folder. One is for OpenGL. The other one for Vulkan.

10. Shut down all non essential programs like Sonic Studio, AI suite, Duet display, monitoring software, backup software. Any softwares not needed.

11. Make sure you did your Windows Updates.

12. Run the game and steam as Administrator.

13. Add +com_skipIntroVideo 1 to Doom launch options.

I will add more if nothings work.

Originally posted by Savage lion:

Ur most likely issue u are facing is due to the new driver from nvidia a lot of people have encounter issues including my self to the point we had to role back our driver to 436.48 is the known working driver without issues! Give that a go and I’m certain ur problem will be resolved!

While possible, the driver issues affected 600 and 700 series cards.

Originally posted by Savage lion:

@rawr why is his windows operating system instal dated to dec31 1969? Pretty unusual

Not unusual. It always says that. You can check your own.

If you do intend to help at least stick with prevalent facts.

[Silver]

Originally posted by Savage lion:

It is interesting indeed I’ll have a look for my self on my pc and get back to u on my os I install date currently using mobile phone app!

@ op rawrrrr has posted useful tips above which is the best steps to follow and please let us no if ur problem is solved!

Originally posted by ʀᴀᴡWᴡRʀʀ:

Unfortunately an Unhandled Exception error is a shot in the dark some times, so it's best to look at the obvious things first and work back.

Samael, if he shows up, is the real expert with those. Below is a list of things to try that he posted in response to someone else.




While possible, the driver issues affected 600 and 700 series cards.


Not unusual. It always says that. You can check your own.

If you do intend to help at least stick with prevalent facts.

Alright, i will try these. what is the DDU? and how do i uninstall the drivers with it? sorry, im new to this. thank you for all the detailed help.