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ZoSo May 12, 2016 @ 9:46pm
Error Message Saying Can't Connect
I just downloaded a 35GB file and when I launch the game it tells me I have an internet problem? So I said okay, let me try I few different IP besides my native. I forced a static IP to a paid VPN service and I still can't get through. I use Kaspersky, I killed it and I have the same error message.

"Doom

The server is not reachable, check your internet connection and click "Retry".

In case the problem persists, click "Next" to open the support website in the default browser."

So this brings you to a page full of text that doesn't use linebreaks so it is hard to read. Am I really going to have to wait out tech support to fix this? Please tell me someone has some ideas on this issue. I can't even see the splash screen...
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Showing 1-15 of 17 comments
EQUINOX May 12, 2016 @ 9:47pm 
Sounds like a port issue on your local router or firewall.
Last edited by EQUINOX; May 12, 2016 @ 9:48pm
#1
ZoSo May 12, 2016 @ 9:49pm 
What ports are required by the game?
#2
up2zero May 12, 2016 @ 9:50pm 
The game is 48.7 GBs....not 35GBs. Sounds like your connection got lost during download. Maybe your ISP throttled you for a spell.
Right click on the game i the Steam client -> properties -> local files -> verify integrity of game cache.
#3
ZoSo May 12, 2016 @ 9:52pm 
The game is actually 52319GB, so I mispoke. Problem still exist after verification (I already had one running as that is an obvious idea plus an 850 EVO is pretty quick (400MB/s).
Last edited by ZoSo; May 12, 2016 @ 9:54pm
#4
up2zero May 12, 2016 @ 9:55pm 
Originally posted by ZoSo:
The game is actually 52319GB, so I mispoke. Problem still exist after verification.

This is what mine looks like: http://imgur.com/l6rtHxD

Are you having any other connectivity issues? I have you rebooted your modem?
Maybe it's your firewall. Add an exception.
#5
EQUINOX May 12, 2016 @ 9:55pm 
Originally posted by ZoSo:
The game is actually 52319GB, so I mispoke. Problem still exist after verification.

The game files are most certainly not 52319 gigabytes.

It sounds to me like you don't know what you are doing perhaps stick to console gaming?
#6
EQUINOX May 12, 2016 @ 9:58pm 
As for the ports needed you can either set an option in your firewall (on windows 7 and above) to allow a game through, or you may have a gaming setting in your local router. I do not know the ports used by the game but a simple Google search should provide the answer
Last edited by EQUINOX; May 12, 2016 @ 9:59pm
#7
RicherWegnar May 13, 2016 @ 2:17am 
same for me . i just change doom network authorisation in kasperky and all works fine!
#8
ZoSo May 13, 2016 @ 10:03am 
Originally posted by H3XiD:
Originally posted by ZoSo:
The game is actually 52319GB, so I mispoke. Problem still exist after verification.

The game files are most certainly not 52319 gigabytes.

It sounds to me like you don't know what you are doing perhaps stick to console gaming?


What is it with yall and looking for typos? I am so sorry I missed the decimal after the 52, blow me. You are talking to someone who has never owned a console system in their life and has been playing PC games since before dial up even existed...

I got it all working btw..
#9
ZoSo May 13, 2016 @ 10:16am 
Helpful hint for anyone who is crashing at the ID splashscreen, turn off Steam Overlay and/or any overlay using software like FRAPS or MSI Afterburner.
#10
MadMax May 16, 2016 @ 6:27pm 
Originally posted by ZoSo:
Helpful hint for anyone who is crashing at the ID splashscreen, turn off Steam Overlay and/or any overlay using software like FRAPS or MSI Afterburner.

Do you solve the connection problem? i got the same message and cant join or search any match, what port do you open? Thanks.
#11
Danielhok May 16, 2016 @ 9:30pm 
Hey guys same here:
I can't even start the game because of problems with the server if somebody got a answer pls tell us thank you!! ! :)
#12
Danielhok May 16, 2016 @ 9:55pm 
I had the problem that I've used a personal DNS server and some domains are not listed there for security reasons and when I changed the dns of my machine to google's it worked immediatly ... Try to change DNS and maybe some router options could not be wrong if you do that .... Greets! !! :):) Love the game!!
#13
MadMax May 17, 2016 @ 2:42pm 
Originally posted by Danielhok ITA ▄︻̷̿┻̿═━一:
I had the problem that I've used a personal DNS server and some domains are not listed there for security reasons and when I changed the dns of my machine to google's it worked immediatly ... Try to change DNS and maybe some router options could not be wrong if you do that .... Greets! !! :):) Love the game!!

Thanks so much, this help me a lot, now i can play online, i really thank you mate.
#14
ZoSo May 18, 2016 @ 9:52am 
For me Kaspersky's Application Control was also causing the crash at the ID splash screen. I haven't found a way around disabling that entire component in order to play. I thought it was the Steam overlay causing these problems, but it seems I was wrong.

If anyone has Kaspersky and has figured out exactly what permissions we need to enable please let me know. I literally turned everything I could to trusted and not to monitor the app, still crashes unless I turn off App Control.

Ideas?

Also sorry I couldn't be of more help on the connection issue, mine just started working without any changes.
Last edited by ZoSo; May 18, 2016 @ 9:52am
#15
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DOOM > General Discussions > Topic Details
Date Posted: May 12, 2016 @ 9:46pm
Posts: 17

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