Blue screen on loading menu

[Akurma]

I have wanted to play DOOM again after not playing it for some time. game worked flawlessly before but not i get a BSOD every time i try to play. The BSOD happens EVERY time when the menu loads to "99%"

Blue screen info below

Stop Code: SYTEM THREAD EXCEPTION NOT HANDLED
What Failed: atikmdag.sys

Does anyone have any ideas? other games work perfectly fine, just this one BSOD

Ryzen 7 1700
MSI X370 gaming pro carbon
Team T-Force RGB 16GB Ram @3000mhz
MSI RX470 4G gaming X
EVGA 850w G3

[Samael]

Let's start with your full system specs but the one from Steam.

Steam -> Help -> System information -> Cut and paste the info here.

Things you should try :

- Go to C:\Users\User\Saved Games\id Software\DOOM\base and delete the config files. Both of them. Try again.

- Verify the integrity of the game files on Steam.

- The 99% menu loading crash can be caused by a software running in the background. We seen this before here. Software like Sonic Studio, Duet Display. So be sure that no non essentials programs are running. Just close down everything you don't need.


Let me know if this doesn't work and don't forget to post the steam specs.

[Krono]

Originally posted by Akurma:

I have wanted to play DOOM again after not playing it for some time. game worked flawlessly before but not i get a BSOD every time i try to play. The BSOD happens EVERY time when the menu loads to "99%"

Blue screen info below

Stop Code: SYTEM THREAD EXCEPTION NOT HANDLED
What Failed: atikmdag.sys

Does anyone have any ideas? other games work perfectly fine, just this one BSOD

Ryzen 7 1700
MSI X370 gaming pro carbon
Team T-Force RGB 16GB Ram @3000mhz
MSI RX470 4G gaming X
EVGA 850w G3

I had the same issue. I didn't have eother Sonic Studio or Duet Display download or installed so the deleting the config files worked out for me. If you were using Vulkan it will put you back to the OpenGL API. You will probably notice an fps decrease. Maybe its because of Vulkan?

[Akurma]

Originally posted by Samael:

Let's start with your full system specs but the one from Steam.

Steam -> Help -> System information -> Cut and paste the info here.

Things you should try :

- Go to C:\Users\User\Saved Games\id Software\DOOM\base and delete the config files. Both of them. Try again.

- Verify the integrity of the game files on Steam.

- The 99% menu loading crash can be caused by a software running in the background. We seen this before here. Software like Sonic Studio, Duet Display. So be sure that no non essentials programs are running. Just close down everything you don't need.


Let me know if this doesn't work and don't forget to post the steam specs.

I couldnt find the steam-help-system info but I tried everything else you listed and it looks like deleteing the config files fixed it! thank you!

EDIT Nevermind, as soon as i switched it back to Vulkan it BSOD. Guess ill just keep it in Open GL?

[Lil C]-[ew C]-[ew is ☂д☂]

By the way here's a tip from my experience last night...don't leave hanging the game on photo mode with Steam overlay enabled for too long or the game will start choking and end up with a BSOD. And to be sure that was my first crash in the game during my whole playtime.

[Samael]

Steam overlay should be disabled when using Vulkan.

[Samael]

Originally posted by Akurma:

Originally posted by Samael:

Let's start with your full system specs but the one from Steam.

Steam -> Help -> System information -> Cut and paste the info here.

Things you should try :

- Go to C:\Users\User\Saved Games\id Software\DOOM\base and delete the config files. Both of them. Try again.

- Verify the integrity of the game files on Steam.

- The 99% menu loading crash can be caused by a software running in the background. We seen this before here. Software like Sonic Studio, Duet Display. So be sure that no non essentials programs are running. Just close down everything you don't need.


Let me know if this doesn't work and don't forget to post the steam specs.

I couldnt find the steam-help-system info but I tried everything else you listed and it looks like deleteing the config files fixed it! thank you!

EDIT Nevermind, as soon as i switched it back to Vulkan it BSOD. Guess ill just keep it in Open GL?

Keep it in OpenGL for the moment but i would like that steam system info.

Click on Steam and go to the store. If you look at the top you can see (Steam, View, Friends, Games, Help). Click on help and in that there is a system information. Open that and cut and paste the info here.

https://www.howtogeek.com/wp-content/uploads/2017/04/ximg_58f9161dc08d0.png.pagespeed.gp+jp+jw+pj+ws+js+rj+rp+rw+ri+cp+md.ic.WJtMbyDGfm.jpg

In this picture the person clicked on help. So you can see where it is.

[Akurma]

Originally posted by Samael:

Originally posted by Akurma:

I couldnt find the steam-help-system info but I tried everything else you listed and it looks like deleteing the config files fixed it! thank you!

EDIT Nevermind, as soon as i switched it back to Vulkan it BSOD. Guess ill just keep it in Open GL?

Keep it in OpenGL for the moment but i would like that steam system info.

Click on Steam and go to the store. If you look at the top you can see (Steam, View, Friends, Games, Help). Click on help and in that there is a system information. Open that and cut and paste the info here.

https://www.howtogeek.com/wp-content/uploads/2017/04/ximg_58f9161dc08d0.png.pagespeed.gp+jp+jw+pj+ws+js+rj+rp+rw+ri+cp+md.ic.WJtMbyDGfm.jpg

In this picture the person clicked on help. So you can see where it is.

See below

Computer Information:
Manufacturer: Micro-Star International Co., Ltd
Model: MS-7A32
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 1700 Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3000 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon (TM) RX 470 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 24.20.13011.1009
DirectX Driver Version: 24.20.13011.1009
Driver Date: 8 27 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon (TM) RX 470 Graphics
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xcf
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1080
Desktop Resolution: 2560 x 1080
Primary Display Size: 31.42" x 13.15" (34.06" diag)
79.8cm x 33.4cm (86.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16330 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 3934968 Mb
Largest Free Hard Disk Block: 1387358 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

[Krono]

Does turning off the steam cloud and interface work?

[Culex]

I ran this for w/ the vulkan api for 8 hours and then BOOM BSOD. Now it does it everytime at 99% when launching the game. System Thread Exception Not Handled atikmdag.sys error. I have 18.12.2 installed. RX 580. Deleted the .cfg file and was able to load the game again. Switched to OpenGL, Restarted, game works now. If i switch back to Vulkan it will load past 99% but shortly after bsod again.