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Krono Sep 4, 2018 @ 3:12pm
Doom BSOD on startup
Hello, for the past few weeks I've been able to play Doom completely fine. However this afternoon when I got home the game crashed and had a Blue screen. This doesn't happen on any other game other than Doom. The BSOD looks like this https://windowsfish.com/wp-content/uploads/2018/06/atikmdag.sys-error-1024x584.jpg Here are my specs as well.



Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: AX370M-DS3H
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 1600 Six-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3194 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 580 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 24.20.13011.1009
DirectX Driver Version: 24.20.13011.1009
Driver Date: 8 27 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon RX 580 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xe7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8142 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953301 Mb
Largest Free Hard Disk Block: 698652 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

I'm not too sure as to why the game started to crash and blue screen though. It's been working fine up til now. I have also verified the game caches and still get the blue screen.
Last edited by Krono; Sep 4, 2018 @ 3:13pm
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Showing 1-15 of 15 comments
Samael Sep 4, 2018 @ 4:00pm 
The System Thread Exception Not Handled atikmdag.sys error displays a Blue Screen of Death (BSOD). most of the time is related to corrupt or non compatible or outdated graphics card drivers.

To be sure this isn't your drivers please follow the steps :

- Download the latest driver - https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

- Uninstall your "Amd Display Drivers" using Windows ADD/REMOVE programs.

- Reboot.

- Install the drivers.

- Reboot.

- Try again.

Something might have happened. A Windows update. Not closing down the computer properly.

I saw that you have Primary VRAM Not Detected. Reinstall the drivers and give me your steam -> help -> system information again so i can see if it changed.

Make sure you are not using the integrated graphics. Just in case your system is trying to play the game with it instead of your RX 580.

If you want you can use a program called DDU (Display Drivers Uninstaller) to remove any traces of old drivers installation and registry entries. After using DDU you can then install the drivers normally.

Maybe it's the latest drivers that has problems. If so use an older drivers. The one before the latest drivers.
Last edited by Samael; Sep 4, 2018 @ 4:07pm
#1
Krono Sep 4, 2018 @ 4:28pm 
Originally posted by Samael:
The System Thread Exception Not Handled atikmdag.sys error displays a Blue Screen of Death (BSOD). most of the time is related to corrupt or non compatible or outdated graphics card drivers.

To be sure this isn't your drivers please follow the steps :

- Download the latest driver - https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

- Uninstall your "Amd Display Drivers" using Windows ADD/REMOVE programs.

- Reboot.

- Install the drivers.

- Reboot.

- Try again.

Something might have happened. A Windows update. Not closing down the computer properly.

I saw that you have Primary VRAM Not Detected. Reinstall the drivers and give me your steam -> help -> system information again so i can see if it changed.

Make sure you are not using the integrated graphics. Just in case your system is trying to play the game with it instead of your RX 580.

If you want you can use a program called DDU (Display Drivers Uninstaller) to remove any traces of old drivers installation and registry entries. After using DDU you can then install the drivers normally.

Maybe it's the latest drivers that has problems. If so use an older drivers. The one before the latest drivers.
I will try using older drivers to see if that was the issue. I uninstalled and rebooted so I will install it now and reboot. I'll get back to you after the reboot again.
#2
Krono Sep 4, 2018 @ 4:42pm 
Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: AX370M-DS3H
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 1600 Six-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3194 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 580 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 24.20.11016.4
DirectX Driver Version: 24.20.11016.4
Driver Date: 5 16 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon RX 580 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xe7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8142 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953301 Mb
Largest Free Hard Disk Block: 695703 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

The VRAM is still not detected.
#3
Krono Sep 4, 2018 @ 4:54pm 
I just lauched doom again and it does not work. I still get the blue screen after the second part where it counts to 100 on the top right corner
#4
Samael Sep 4, 2018 @ 11:25pm 
Why is your drivers date at Driver Date: 5 16 2018 ?

The link i gave you is 8/27/2018.

How did you install the drivers exactly ? Did you use DDU ?
Last edited by Samael; Sep 5, 2018 @ 2:46am
#5
Krono Sep 5, 2018 @ 6:28am 
Originally posted by Samael:
Why is your drivers date at Driver Date: 5 16 2018 ?

The link i gave you is 8/27/2018.

How did you install the drivers exactly ? Did you use DDU ?
The version I was using before was 8/27/18 and it didn’t seem to work. No I did not use DDU. I will get the new drivers again if that’s necessary when I get home. I did what you said and uninstalled it on the add/remove programs. I installed those drivers from the website.
Last edited by Krono; Sep 5, 2018 @ 10:03am
#6
Samael Sep 5, 2018 @ 2:29pm 
Originally posted by Kalamity:
Originally posted by Samael:
Why is your drivers date at Driver Date: 5 16 2018 ?

The link i gave you is 8/27/2018.

How did you install the drivers exactly ? Did you use DDU ?
The version I was using before was 8/27/18 and it didn’t seem to work. No I did not use DDU. I will get the new drivers again if that’s necessary when I get home. I did what you said and uninstalled it on the add/remove programs. I installed those drivers from the website.

The latest drivers should work just fine if you install them correctly.

Let's try these steps :

- Get the latest drivers.
- Download this - https://www.wagnardsoft.com/
- Start DDU and click on the recommended option. It will boot in safe mode.
- Start DDU in safe mode and choose the recommended option. At the top right of the program you can switch from Nvidia to AMD. So don't forget to switch it to AMD.
- It will reboot in normal mode after that. Just install the drivers and reboot.

Post the system information again and try again.
#7
Krono Sep 5, 2018 @ 2:50pm 
This is the one after I used DDU without installing the drivers yet.

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: AX370M-DS3H
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 1600 Six-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3194 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Microsoft Basic Display Adapter
DirectX Driver Name: d3d10warp.dll
Driver Version: 10.0.17134.1
DirectX Driver Version: 10.0.17134.112
Driver Date: 6 21 2006
OpenGL Version: 1.1
Desktop Color Depth: 32 bits per pixel
DirectX Card: Microsoft Basic Render Driver
VendorID: 0x1414
DeviceID: 0x8c
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: 0 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8142 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953301 Mb
Largest Free Hard Disk Block: 753609 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

I will download them right now and get back to you
Last edited by Krono; Sep 5, 2018 @ 2:50pm
#8
Krono Sep 5, 2018 @ 3:00pm 
Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: AX370M-DS3H
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 1600 Six-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3194 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 580 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 24.20.13011.1009
DirectX Driver Version: 24.20.13011.1009
Driver Date: 8 27 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon RX 580 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xe7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8142 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953301 Mb
Largest Free Hard Disk Block: 750267 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#9
Krono Sep 5, 2018 @ 3:58pm 
I loaded up Doom and again, still getting that Blue Screen. I'm not exactly sure why because it was working fine a few days ago. No other games have had this issue either. Only Doom gets this when I start it up.
#10
Samael Sep 5, 2018 @ 4:26pm 
Please go to C:\Users\User\Saved Games\id Software\DOOM\base

And delete the config files. Both of them. Start the game. We never know. Might just be a problem there.
#11
Krono Sep 5, 2018 @ 4:46pm 
Originally posted by Samael:
Please go to C:\Users\User\Saved Games\id Software\DOOM\base

And delete the config files. Both of them. Start the game. We never know. Might just be a problem there.

Thank you, that worked. Let me see if it can still launch the game as normal or if that was just a one time thing.
#12
Krono Sep 5, 2018 @ 4:48pm 
Yep, thank you Samael. The game is working and I can enjoy Doom again. You a real G

Last edited by Krono; Sep 5, 2018 @ 6:10pm
#13
Samael Sep 5, 2018 @ 8:25pm 
Originally posted by Kalamity:
Yep, thank you Samael. The game is working and I can enjoy Doom again. You a real G

I'm glad it's working !

RIP AND TEAR :)
Last edited by Samael; Sep 6, 2018 @ 3:30am
#14
Krono Sep 6, 2018 @ 2:12pm 
Apparently it was an Issue with Vulkan so deleting the cofig allows me to play OpenGL. A few fps drops doesn't matter
#15
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DOOM > General Discussions > Topic Details
Date Posted: Sep 4, 2018 @ 3:12pm
Posts: 15

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