The game crashes on the title screen.

[Earthbound_X]

This is for the Wins 10 version btw, this might not be the right place to ask, but the support page on Focus Home Interactive technical support sends me here.

Basically the game crashes on the title screen, where it says press space to continue. I press space, the game stutters at 1-2 FPS once or twice, and then an error message appears that says TheSurge.exe has stopped working, and the game crashes.

I've tried so many things to get it to work. From updating my GPU drivers, to literally reinstalling Windows 10. Nothing seems to stop the crashing. Oddly The Surge 2 seems to work OK from what I've tried of it, from installing it from Xbox Gamepass.

I know The Surge worked months ago. When it was still on Gamepass, I installed it to make sure it'd run on my computer, and it seemed fine then. But now that I want to actually play it after buying it months later, it's stopped working.

Can anyone help me? Been trying for the last couple days to get it to work.

[Earthbound_X]

Here's my event viewer error is that helps.

Log Name: Application
Source: Application Error
Date: 7/9/2020 7:32:39 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-2RF7423
Description:
Faulting application name: TheSurge.exe, version: 0.0.0.0, time stamp: 0x5cf67e52
Faulting module name: xgameruntime.dll, version: 10.0.19041.3378, time stamp: 0x185eca2b
Exception code: 0xc0000005
Fault offset: 0x00000000001014e3
Faulting process id: 0xc8
Faulting application start time: 0x01d6566256ceaa9a
Faulting application path: C:\Program Files\WindowsApps\FocusHomeInteractiveSA.52169D5E1E923_1.9.2.0_x64__4hny5m903y3g0\bin\TheSurge.exe
Faulting module path: C:\WINDOWS\SYSTEM32\xgameruntime.dll
Report Id: f507f0f2-541a-40e9-bb65-64750d5059e8
Faulting package full name: FocusHomeInteractiveSA.52169D5E1E923_1.9.2.0_x64__4hny5m903y3g0
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-07-10T02:32:39.496592600Z" />
<EventRecordID>824</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-2RF7423</Computer>
<Security />
</System>
<EventData>
<Data>TheSurge.exe</Data>
<Data>0.0.0.0</Data>
<Data>5cf67e52</Data>
<Data>xgameruntime.dll</Data>
<Data>10.0.19041.3378</Data>
<Data>185eca2b</Data>
<Data>c0000005</Data>
<Data>00000000001014e3</Data>
<Data>c8</Data>
<Data>01d6566256ceaa9a</Data>
<Data>C:\Program Files\WindowsApps\FocusHomeInteractiveSA.52169D5E1E923_1.9.2.0_x64__4hny5m903y3g0\bin\TheSurge.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\xgameruntime.dll</Data>
<Data>f507f0f2-541a-40e9-bb65-64750d5059e8</Data>
<Data>FocusHomeInteractiveSA.52169D5E1E923_1.9.2.0_x64__4hny5m903y3g0</Data>
<Data>App</Data>
</EventData>
</Event>

[Earthbound_X]

OK, finally fixed it.

https://www.trueachievements.com/forum/viewthread.aspx?tid=1209297&anchor=9269607#m9269607

Info how there.

Gonna leave this up in case this happens to more people.