Issue with starting the game... crashes

[spikerules]

Hi all. I have an issue whereas when I launch the game I get a windews unexpected error message and the game does not launch? Anyone else had this issue? Running 980Ti with 5930k

[FE Help Desk]

What is your antivirus software?

[spikerules]

Windows defender. Works on my razer laptop but not my pc

[FE Help Desk]

A. Check that The Surge is correctly installed:

1. Run Steam and click LIBRARY.
2. Right click on 'The Surge' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'VERIFY INTEGRITY OF GAME CACHE'.

B. Update or repair Microsoft DirectX:

1. Run Steam and click LIBRARY.
2. Right click on 'The Surge' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'BROWSE LOCAL FILES...'.
4. Open the folder '_CommonRedist' then the folder 'DirectX' and the folder 'Jun2010'.
5. Run the application 'DXSETUP' (DXSETUP.exe).

C. Install or repair the library Microsoft Visual C++ Redistributable:

1. Run Steam and click LIBRARY.
2. Right click on 'The Surge' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'BROWSE LOCAL FILES...'.
4. Open the folder '_CommonRedist' then the folder 'vcredist' and the folder '2012'.
5. Run the application 'vc_redist.x64' (vc_redist.x64.exe) and click the button 'Install' or 'Repair'.
6. Run the application 'vc_redist.x86' (vc_redist.x86.exe) and click the button 'Install' or 'Repair'.

D. Configure the game in administrator mode at startup:

1. Run Steam and click LIBRARY.
2. Right click on 'The Surge' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then the button 'BROWSE LOCAL FILES'.
4. Open the folder 'bin'.
5. Right click on the application 'TheSurge' (TheSurge.exe) and click 'Properties'.
6. Click the tab 'Compatibility'.
7. Check 'Run this program as an administrator' and click the button 'OK'.

Otherwise, please try the Beta Patch for the game:
http://steamcommunity.com/app/378540/discussions/0/1290690669223858166/

[spikerules]

Followed all these steps including resintalling the game and I still have the same issue

[FE Help Desk]

Please provide us a System Information report for investigation:

1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: MSINFO32
2. Click the button 'OK'.
3. Click 'System Summary' (upper left).
4. Click 'File' then 'Export...'.
5. Enter a file name (from File name:) and save the file on the Desktop (click Desktop under Favorites, upper left).
6. Close System Information.
7. Right click on the file located on the Desktop and click 'Send To' then 'Compressed (zipped) folder'.

Send in attachment the compressed .zip file with a description of the problem to:
[e-mail]

[spikerules]

Sent

[Vividnightmare]

Was there ever a resolution to the issue? I'm having the same problem. I launch and within seconds a error popup happens. Can't even get to a menu.

[spikerules]

Originally posted by Vividnightmare:

Was there ever a resolution to the issue? I'm having the same problem. I launch and within seconds a error popup happens. Can't even get to a menu.

Hi. It resolved itself in the end. I'm not sure what I did! It's been a while since I had the issue:) I'm guessing you recently bought the game in the sale:) Sorry I couldn't be more helpful!

[gerwen01]

I just found out what was causing the issue for me. RTSS (Rivatuner Statistics Server) Which is installed alongside MSI Afterburner. When I disabled the 64-bit service, it allowed me to finally launch the game.

[BitJager]

Originally posted by gerwen01:

I just found out what was causing the issue for me. RTSS (Rivatuner Statistics Server) Which is installed alongside MSI Afterburner. When I disabled the 64-bit service, it allowed me to finally launch the game.

Thanx so much, i solve the problem just closing afterburner