how to get unbanned?

[EyedBread]

Hey so i recently got an invalid data message and decided not to care, because i haven't cheated or anything but when i log on it says i have been penalized even though i haven't done anything. How do i get unbanned?

[Potato Head]

Turn back time and delete/restore your save file. As it is now, you can do nothing as you knew nothing Jon Snuh.

[echoswirl]

I just started getting invalid data messages from this last patch, despite not having cheated. I tried reverting to a backup, which didn't work, and neither did deleting the save file and starting fresh. I'm reinstalling to see if it will fix itself. Unfortunately, I don't have much other than there IS a bamco support thing that can check your account.

[76561198305785837]

You can't get unbanned once its been escalated to 'penalized'. You could have gotten around it while you were only restricted.

This is part of an email from Bandai Nam, though they do NOT handle bans, despite people spamming them with emails, they can only tell you if you've been restricted/invalid warning OR banned/penalized.

"The Dark Souls III server team does periodically review profile/accounts that were previously restricted (to see if players have removed the data and are playing legitimately). If a player removed their data, and it did not appear during one of their periodic checks, they will most likely remove or lift the restrictions. Please note that the restrictions will be placed on the account/profile if violations of the End User License Agreement occur a second time and at that point the restrictions will no longer be lifted."

Your issue falls under the latter. Restricted which is the invalid data can get lifted, but penalized means you're perma-banned. You'll have to buy the game on a new account.

[EyedBread]

Originally posted by Dotnij:

You can't get unbanned once its been escalated to 'penalized'. You could have gotten around it while you were only restricted.

This is part of an email from Bandai Nam, though they do NOT handle bans, despite people spamming them with emails, they can only tell you if you've been restricted/invalid warning OR banned/penalized.

"The Dark Souls III server team does periodically review profile/accounts that were previously restricted (to see if players have removed the data and are playing legitimately). If a player removed their data, and it did not appear during one of their periodic checks, they will most likely remove or lift the restrictions. Please note that the restrictions will be placed on the account/profile if violations of the End User License Agreement occur a second time and at that point the restrictions will no longer be lifted."

Your issue falls under the latter. Restricted which is the invalid data can get lifted, but penalized means you're perma-banned. You'll have to buy the game on a new account.

damn

[76561198305785837]

Originally posted by Hejsenburg:

Originally posted by Dotnij:

You can't get unbanned once its been escalated to 'penalized'. You could have gotten around it while you were only restricted.

This is part of an email from Bandai Nam, though they do NOT handle bans, despite people spamming them with emails, they can only tell you if you've been restricted/invalid warning OR banned/penalized.

"The Dark Souls III server team does periodically review profile/accounts that were previously restricted (to see if players have removed the data and are playing legitimately). If a player removed their data, and it did not appear during one of their periodic checks, they will most likely remove or lift the restrictions. Please note that the restrictions will be placed on the account/profile if violations of the End User License Agreement occur a second time and at that point the restrictions will no longer be lifted."

Your issue falls under the latter. Restricted which is the invalid data can get lifted, but penalized means you're perma-banned. You'll have to buy the game on a new account.

damn

Can't be helped. Deleting the save data, reinstalling the game, nor verifying the integrity will do anything for you. Game constantly checks for data that shouldn't exist. If you picked up an item online, don't do that anymore. If you see an item on the ground, assume it's hacked and move on because they're just as dangerous as hacking. Whether you did it or not, isn't my problem, but the system is pretty good at checking it, and most people lie about not having done anything non-legit. They either got items from a hacker, hacked themselves, changed their levels and didn't math it right, gave themselves souls, or whatever else. I know people who got banned or softbanned for doing nothing, so needless to say, they aren't getting unbanned. If you're softbanned, as I said, you can get around it, but in that case, you have to not be cheating nor can you use your old file, because then you'll get softbanned again and again.

[Plasmoras Dartak]

I haven't played in a few months and i recently log on to Dark Souls 3 and find that i have been penalized and i only had a SL 18 character on my account with basic items, so I've pretty much been banned for nothing and there is nothing I can do to other then wait and hope they unban be for fauls banning me or play on an alt account.

[Taco Cat]

Originally posted by Plasmoras Dartak:

I haven't played in a few months and i recently log on to Dark Souls 3 and find that i have been penalized and i only had a SL 18 character on my account with basic items, so I've pretty much been banned for nothing and there is nothing I can do to other then wait and hope they unban be for fauls banning me or play on an alt account.

Why not make a seperate post rather than necroing a 2-year old post?

[Slamminslug]

since we're all back, the penalized type restriction can aslo be lifted given enough time, its typically a multiple month basis. when it says restricted, this is referring to the final destination "not permaban" as opposed to the warning.

[fate's folly]

i was in a world with my friends, and my friends only. and i spawned a lot of gargoyles just to mess around with them, since, you know, they're my friends. this resulting in a ban is pretty weird/unneceseary in my opinion

[escape goat]

First of all, the reason I'm necroposting is because this thread is the top result in google for "how to get unbanned in dark souls 3". Unbans are not always automated after removing offending items/characters, here's how to request their customer support to take a look at your situation.

Info from "How to request Ban Removal" webpage at https://service-en.bandainamcoent.eu/app/detail/a_id/2309/p/6893 paraphrased below

a) this must be your FIRST BAN

b) all illegal content must be removed from your account for at least 3 weeks. Apparently if you are unsure about what exact items are the problem (i.e. you picked up a bad item in a multiplayer session), customer support can tell you what you need to remove from your account. If you made a hacked character just delete it.

If you meet these two requirements you will likely be able to get unbanned. You need to contact them (bottom of the page I linked above) via email, explain your situation, and include a link to your Steam profile. They seem to be pretty hard on the one-unban-only rule, so don't get banned twice.

[Taco Cat]

Hopefully op marks this ^ as the answer...
also it's not "illegal"

[escape goat]

"Illegal" is the language that they use, check the link if you want.

[cridus]

you can also open a support ticket here: https://service-en.bandainamcoent.eu/app/ask/p/6893

[Akira Fudo]

85€ for a Game there you get banned for doing nothing wrong and when they call YOU the cheater.

[Noch]

This publisher got BAN form my heart.