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Softban: if you cheat or you modify any files (be it saves or any other game file), you get softbanned. To check it: start the game. Instead of patch notes you will see a penalized message if you are banned. If you see "invalid game data detected", then you will get banned later. If you see only patch notes you are not banned, and won't be banned anytime soon.
Softban itself means you get only matched with people in the softban servers. There is coop and invasions, but everyone you meet is softbanned too.
EDIT: If you are afraid of cheaters messing with your saves, then back up your saves.
Shadow server: it's a bug. It's similar to softban (you can only interact with others having this same bug), but it's random when it happens and who it happens to. It's a rare bug.
EDIT: To make this bug go away, you have to wait. It may take a day or so.
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So I can only recommend to check if your internet connection is stable enough.