fanatical key revoked ?

[Zeke]

anyone else get hit with this this morning ?

A Steam Product code you activated has been removed from your account.

Dec 6, 2023
Tales of Symphonia
Your recent Product code activation has been revoked due to a problem processing payment for this item. The games associated with this product code can no longer be played as a result. This could be due a problem with the payment methods you used to acquire this item from a third-party seller; or a problem with how the third-party seller acquired the Product code. Please contact the seller you acquired the Product code from for assistance.

If you would like to purchase the item, please visit the Steam Store. Otherwise you may choose to delete the local content associated with these games.

[Darklands]

Same thing here.

[inter4ever]

Same here

[finalcool720]

Same for me I contacted them as well, at least the other two tales games I bought are fine

[shade00]

this is really weird that a large company would revoke a key
this is either a mistake or like another case someone hacked a dev account possibly
contacting fanatical should lead to a replacement possibly or a refund
those are the two common outcomes

do not bother contacting steam support if it was a key revoke
they will just tell you to contact the place you purchased the key from
there is nothing they can do as they know nothing of the circumstances
nor are they able to help sadly with cdkeys normally if recall

honestly id expect this from some lower devs or publishers
so this is a head scratcher

[obsidian_whiskers]

Weird indeed. Not directly the same, yet something similar unexpectedly happened to me the last days with a Fanatical key, but not for Symphonia, but for Capcom's Flock!, key bought in 2022. Super annoying, because the game was delisted a few weeks ago, so I had to buy one anew from different sources (Fanatical only wanted to refund). Sounds like something went wrong on Fanatical’s end (at least the support mail sounded that way) in a certain timespan, maybe a technical issue, a database glitch or something like that. I wonder if that issue was the problem for the Symphonia problem as well ... Anyway, those recent issues don’t feel too comforting to be honest.

Edit: My account alert was on May 21st, so a little bit earlier.

[shade00]

obsidian_whiskers eredeti hozzászólása:

Weird indeed. Not directly the same, yet something similar unexpectedly happened to me the last days with a Fanatical key, but not for Symphonia, but for Capcom's Flock!, key bought in 2022. Super annoying, because the game was delisted a few weeks ago, so I had to buy one anew from different sources (Fanatical only wanted to refund). Sounds like something went wrong on Fanatical’s end (at least the support mail sounded that way) in a certain timespan, maybe a technical issue, a database glitch or something like that. I wonder if that issue was the problem for the Symphonia problem as well ... Anyway, those recent issues don’t feel too comforting to be honest.

Edit: My account alert was on May 21st, so a little bit earlier.

is flock still sold there? if not there are some big questions to wonder

https://www.fanatical.com/en/game/tales-of-symphonia
looks like tales of symphonia is which means they still have keys and contracts with them

sometimes when so much time has passed they prefer to refund
too many people like to resell
so you have the amount you paid v.s a keys cost which could go for more x.x

FYI to the jester giver
Fanatical has five flock games in search
So I had to ask the question
It's a legitimate question

[obsidian_whiskers]

Nope, Flock! isn’t sold at the moment at Fanatical (at least in my region/EU/Germany), so yeah, you’re right, they probably won’t get other keys from the publisher. I mean, the game is meanwhile delisted, and I was glad to get a key in the gray market for the same amount (it’s rising higher and higher after all, urg).

Tales of Symphonia keys are still available at Fanatical though, so like I said, I think there was some serious database breakdown at those special times, which killed some game licenses obviously. Hard to follow what happened. In my case, either Capcom or Fanatical messed up. But it’s not really new. About a year ago I suddenly got a revoke for a super old key for the WWE 2K Battlegrounds DLC (which I bought from Gamesplanet, an extremely reliable key seller). They couldn’t explain it as well, but they gave me another working key, so all was resolved nicely in the end. I fear sometimes this stuff just happens :(

Long story short, I think in this case Fanatical will solve the problem without any hassle.

[DarthnomadKiller]

Just got a mail from Fanatical support saying they added a replacement key, so check your accounts.

[Zeke]

got email as well hopefully this time the key sticks

[Enigma]

They sent me another key

[shade00]

DarthnomadKiller eredeti hozzászólása:

Just got a mail from Fanatical support saying they added a replacement key, so check your accounts.

Zeke eredeti hozzászólása:

got email as well hopefully this time the key sticks

Enigma eredeti hozzászólása:

They sent me another key

glad that its being worked out
major companies like the ones that own the tales series gotta keep up there reputation
plus fanatical many of the official sellers tend to be kind about this kinda thing

[MakovyPanacek]

to the credit of Fanatical
must be added that the problem was solved quickly and a replacement key sent promptly