Crashes during startup

[Destine4G]

I've been playing AC Syndicate on my steam deck. I've dealt with the issue of uplay and was able to get it running on ubisoft connect. Been able to play for a little while but then decided to close the game to play something else. When I tried loading back up the AC syndicate, it's crashing now when going through the startup (crashes right after it shows the Nvidia screen). Need help resolving this issue

[Ubi-Keo]

Hi,

I'm sorry to hear you are experiencing this issue.

Could you take a look at the PC troubleshooting in the link below and go through any of the steps you may not have tried, then try again:

https://ubi.li/x17TX

However, if the issue persists I would recommend trying each of the following:

- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs

- Ubisoft Support

[KTchan]

I bought it on Ubi and I’m trying to put it on steam deck, it just keeep crashing…

[Ubi-Vinci]

Hey KTchan,

Sorry to hear it.

At this stage, we are unable to guarantee full compatibility between Ubisoft games and services and Steam Deck / SteamOS.
Certain games could work; however, we are unable to assist in case of compatibility issues.

You can also reach out to the Steam Deck discussions for support:
https://steamcommunity.com/app/1675200/discussions/