"Uplay: Connection lost. A Ubisoft service is not available at the moment."

[tasim1012]

"You can try again later or switch to offline mode." Trying to run the game on the steam deck, but this error keeps popping up. I can run AC odyssey and black flag just fine though. Although there have been a few crashes, for some reason. But really vexed about this, yeah.

[76561199207623170]

Hi there!

I am sorry that you are receiving this error!

Could you please go through our dedicated help article for this issue? You can find it here: {LINK REMOVED}https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/error-message-a-ubisoft-service-is-not-available-at-the-moment-on-ubisoft-connect-pc/000064731

Thanks!

- Ubisoft Support

[michaelchan]

Originally posted by Ubi-Verse:

Hi there!

I am sorry that you are receiving this error!

Could you please go through our dedicated help article for this issue? You can find it here: https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/error-message-a-ubisoft-service-is-not-available-at-the-moment-on-ubisoft-connect-pc/000064731

Thanks!

- Ubisoft Support

This is not helpful. The problem is the Assassin's Creed Syndicate package no longer installs ubisoft connect, but the old uplay. Uplay doesn't work anymore.

[Ubi-Pegasus]

Hey there michaelchan

Thanks for your input on this.

That could indeed be an issue in this case, although Ubi-Verse advised basic connectivity troubleshooting first, as connectivity could also play a part and no launchers were mentioned as of yet.

If you do have UPlay installed, I would also suggest ensuring that the Ubisoft Connect launcher is installed instead, and not the old UPlay launcher, as this is no longer in use.

Help with this can be found here [www.ubisoft.com].

- Ubisoft Support

[psagnat.af]

Maybe it will help someone in future
https://www.reddit.com/r/SteamDeck/comments/11lddzx/does_assassins_creed_syndicate_work/

[Ubi-Keo]

Originally posted by psagnat.af:

Maybe it will help someone in future
https://www.reddit.com/r/SteamDeck/comments/11lddzx/does_assassins_creed_syndicate_work/

Thanks for sharing this link in this thread.

At this stage, we are unable to guarantee full compatibility between Ubisoft games and services and Steam Deck / SteamOS. Certain games could work; however, we are unable to assist in case of compatibility issues.

You can also reach out to the Steam Deck discussions for support:

https://steamcommunity.com/app/1675200/discussions/

I will now lock this thread.

- Ubisoft Support