Assassin's Creed Syndicate Crash

[bloodrosexr]

As the title said, my newly arrived AC Syndicate(just bought it a few days) is experiencing crashes. Specifically, it always crashes at the first intro, when Rupert Ferris walks in on the screen. I have tried several fixes but didn't find happiness just yet. The specs have not been kind on me.
Anyway, I got a Gtx 965m, 8gb of Ram, an i7 2820, and one spanking new 1TB HDD, and I have played Steep, Far Cry Primal, Sniper Elite 4 on my machine before, so I think AC Syndicate should be a proper running as well. But no, apparently.
If anyone is having the same crash, please let me hear you. I'm looking for a fix.
Please send help.

[Ubi-Orion]

Originally posted by bloodrosexr:

As the title said, my newly arrived AC Syndicate(just bought it a few days) is experiencing crashes. Specifically, it always crashes at the first intro, when Rupert Ferris walks in on the screen. I have tried several fixes but didn't find happiness just yet. The specs have not been kind on me.
Anyway, I got a Gtx 965m, 8gb of Ram, an i7 2820, and one spanking new 1TB HDD, and I have played Steep, Far Cry Primal, Sniper Elite 4 on my machine before, so I think AC Syndicate should be a proper running as well. But no, apparently.
If anyone is having the same crash, please let me hear you. I'm looking for a fix.
Please send help.

Hey there.

I'm sorry to hear you're having issues with crashing when launching the game.

The first thing I would suggest is to attempt each step suggested here[support.ubi.com]. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]

Thanks.

- Ubisoft Support

[bloodrosexr]

I have texted Ubisoft Support both on Facebook and Twitter, but have received no reply so far.

[Shadic]

Originally posted by bloodrosexr:

As the title said, my newly arrived AC Syndicate(just bought it a few days) is experiencing crashes. Specifically, it always crashes at the first intro, when Rupert Ferris walks in on the screen. I have tried several fixes but didn't find happiness just yet. The specs have not been kind on me.
Anyway, I got a Gtx 965m, 8gb of Ram, an i7 2820, and one spanking new 1TB HDD, and I have played Steep, Far Cry Primal, Sniper Elite 4 on my machine before, so I think AC Syndicate should be a proper running as well. But no, apparently.
If anyone is having the same crash, please let me hear you. I'm looking for a fix.
Please send help.

Running it via ubisoft connect (with admin in my case) fixed it.

[76561198885856812]

Hell;o @bloodrosexr,

Thank you for the update and apologies for the delayed reply.

Sometimes it might take longer to receive a reply, while usually, it's between 24-28 hours. Apologies for the delay. Can you please confirm if you were able to get in touch with our support staff by now? Many thanks!

@Shadicluigi - thank you for sharing this with us! I'm glad that this issue has been resolved for you. Happy gaming!

If you have any additional questions, please let us know.

- Ubisoft Support

[bloodrosexr]

hi,
yes, I have been able to get some support from Ubisoft support on Twitter, but they only recommended that my system doesn't meet the requirements(which is kind of weird, because I'm fairly confident that my machine can run Syndicate on high, if not medium), and try to roll back on my driver(which is also not very helpful, since my drivers are very up to the task with like, every other game I owned). But I appreciated the support.
I'm going to get some more ram for my laptop, then I'll reinstall the game to see what is going to happen.

[Ubi_TheBerry]

Originally posted by bloodrosexr:

hi,
yes, I have been able to get some support from Ubisoft support on Twitter, but they only recommended that my system doesn't meet the requirements(which is kind of weird, because I'm fairly confident that my machine can run Syndicate on high, if not medium), and try to roll back on my driver(which is also not very helpful, since my drivers are very up to the task with like, every other game I owned). But I appreciated the support.
I'm going to get some more ram for my laptop, then I'll reinstall the game to see what is going to happen.

Hey bloodrosexr,

Thanks for getting back to us with this update, please let us know how you get on following the improvement of your specs and if you need any further help!

- Ubisoft Support