RANDOM CRASHES. ANY HELP?

[Akito]

I've been playing the game non-stop since I bought it a few days ago, really like the London theme and the 2 protagonists. Problem is I get random crashes in every session of gaming, well not every session but most of them, and it's becoming really annoying. I'm really afraid to get a corrupt save with this happening.

I tried verifying the cache, running the game as admin and nothing. My drivers are obviously up to date and I can run the game easily past the recommended settings.

[frostdiamond]

Dude, believe me I've tried every known method, none to any avail.

This game is just bugged.

Before any one asks, I'm running the game at 2560 x 1440 with everything in ultra except for shadows, getting 88 fps with a 980 Ti. So no, it's my setup.

[Ned Stark]

Same here I get random crashes in the game without purpose.
GTX 970
8GB RAM
I5 4460

[UJustActivatedMyAlu-card]

go to documents and find the config file. then change usedriverworkaround to 1. save and enjoy!

source: https://www.youtube.com/watch?v=aMHhQMBRrww

[Ned Stark]

Originally posted by Alucard:

go to documents and find the config file. then change usedriverworkaround to 1. save and enjoy!

source: https://www.youtube.com/watch?v=aMHhQMBRrww

Thanks for the tip. I will see the results later.

[brandiment]

My crashes start before i can even get in the game. It gets to the intro then back to desk top.

[Verzada]

The fix did not work for me.

[Akito]

Originally posted by Alucard:

go to documents and find the config file. then change usedriverworkaround to 1. save and enjoy!

source: https://www.youtube.com/watch?v=aMHhQMBRrww

Thanks for the suggestion but didn't work for me. I played for like 45 minutes and it crashed.

[UJustActivatedMyAlu-card]

sorry to hear that. i didn't play for too long after i tried the fix, am planning to later tonight

[Doum]

I highly suggest you take the time to file a support ticket on their website. The instructions that were given to me seems to have fixed the issue. So far so good. I've sent my system info file but I think I'm ok now. Additional to this I run steam as an Admin and have disabled all notifications from Uplay.

In order to fully troubleshoot the problem that you are having, please try the steps below:

1. Disabling your background applications:

Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Go to the Startup tab, and click Open Task Manager.
For each Startup item in the Task Manager, select the item then click Disable.
Close Task Manager.
On the Startup tab of the System Configuration dialog box, click OK, then restart the computer.

Note: For Windows 7, you can simply click Disable All on the Startup tab within the System Configuration window.

2. Clearing your temporary files:

Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Select All (Edit > Select All or Ctrl+A).
Click the Delete key.

Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.

4. Make sure that any antivirus or firewall software on your system is disabled.

5. Install Windows Updates:
Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
http://windows.microsoft.com/en-us/windows-vista/install-windows-updates

Please upload your MSINFO file which can be found by performing the following steps. This file will allow me to take a better look at your system and may help to diagnose the problem.

1. Press the Windows key and the "R" key at the same time.
2. In the Open box, type 'msinfo32' (without the quotes) and click OK.
3. When the program comes up, open the Software Environment section on the left side and select Windows Error Reporting.
4. Make sure that the Windows Error Reporting has also completely loaded prior to saving.
5. At the top, click on File and click on Save.
6. Click the 'save' button to save the file as an .nfo file to your Desktop.
7. Click the following link: https://support.ubi.com/en-US/Cases
8. Enter your Ubisoft Account credentials and click Login.
9. Click on the question that you wish to update.
10. Click "Attach documents"
11. Find the ".nfo" file to attach the MSINFO32 file and click Open.
12. Click "SUBMIT ATTACHMENTS" to complete the incident.

If you receive an error stating that the file is too large, you will need to compress it.

1. Right-click the file.
2. Hover over the Send to option, and then select the Compressed (zipped) folder.
3. A new ZIP file will be created.

Once received, we will examine your system information and get back to you as soon as we can with a possible solution to your problem.