Troubles with Hollow Knight (no image)

[mikealongo]

Hi, yesterday I bought Among Us and Hollow Knight to my girlfriend and among us runs perfectly but Hollow Knight starts and the music sounds, the cursor changes but there is no image, just a brighter and transparent layer that let see the background...



My girlfriend´s laptop have a Geforce 940MX (With 2 GB i think), 8 GB of RAM and an i5 7200U, Directx 12 is installed.



I tried to run it as adminstrator, with windowed mode (with the run comand in steam)...



Im kind of lost here, any suggestions?



Thank You

[🉑 rezno[R].technology]

This may help:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

[mikealongo]

She alrready try that, and even uninstal and reinstal the game

[🉑 rezno[R].technology]

I would try installing the newest graphics card drivers and then make sure that games run on the dedicated (Nvidia) card instead of the integrated one. And if the game refuses to run on GeForce, then I would try running it on the integrated Intel GPU. (press the Windows button on keyboard and type Graphics settings to change cards for specific games)

Also put the laptop in High Performance Power Plan in Windows.

[mikealongo]

As you said, putting hollow knight in energy saving mode (using integrated graphics) worked, but with a low FPS...

How can i make it run in the nvidia one?

[🉑 rezno[R].technology]

Have you tried clean installing newest NVidia drivers? (no info about this, so sorry if I repeat myself)
https://www.nvidia.com/Download/driverResults.aspx/165685/en-us

If installing newest drivers in clean mode still didn't change anything, you will have to try other things. Ubisoft has a nice collection of basic troubleshooting steps, you can do all that apply:
https://support.ubisoft.com/en-us/faqs/000025947

PS. I haven't said to use energy saving modes for gaming 🙂 I advised quite the contrary, actually. Changing the preferred graphics card should work better.

[1MantisPhoenix]

Hello, sorry to hear. I had the exact same issue but with a gt640. So much older, but it works flawlessly. Go to nVidia control panel and make sure the on board does not attempt to run this game. Only the dedicated card.

Have fun!

And discrete graphics cards are power saving.

[1MantisPhoenix]

Originally posted by mikealongo:

As you said, putting hollow knight in energy saving mode (using integrated graphics) worked, but with a low FPS...

How can i make it run in the nvidia one?

Configure it per game with nVidia , not window's overall power options .

[🉑 rezno[R].technology]

Originally posted by {YT}1MantisPhoenix∞:

Configure it per game with nVidia , not window's overall power options .

It's easier on Windows 10, and GPU settings persist even after clean NVidia drivers installation:
https://www.howtogeek.com/351522/how-to-choose-which-gpu-a-game-uses-on-windows-10/

[mikealongo]

My question is how to make the game works when using the nvidia one, because im assuming the fps will be higer

I dont know what fps is my gf getting tho, but i asume thet will improve with the nvidia gpu

[🉑 rezno[R].technology]

You have all the info you need in this topic 🙂 What things have you tried from those mentioned in all the links? No info about that from you, so sorry if I repeat myself.

[mikealongo]

Sorry,

I just tried al of them

Clean install, changing the gpu and it seems to run on the intel one, but as i said at a lower Framerate

I wonder why I cant make it function on the nvidia GPU but i can in the intel one

[tintingaroo]

Try setting the launch options for the game in Steam:
-screen-width xxxx -screen-height xxxx -screen-fullscreen 0 -popupwindow

Can also try with -screen-fullscreen 1 (-popupwindow wouldn't be required in that case).

It could be related to scaling or something related to the GPU not reading/reporting the resolution, if I'm remembering and understood correctly what I read a while back.

[1MantisPhoenix]

Open the nvidia control panel for once. And work on the specific application on the specific gpu.