Frequently Asked Questions & Bug Reporting

[Team Cherry]

Will there be additional support for languages?

Other languages are being considered.

I ran into a bug in Hollow Knight. Where do I submit it?

Please send us details of the bug using the following form: https://teamcherry.com.au/bugs

My computer is 32-bit and the game doesn't work!

You can install our last 32-bit compatible version by right-clicking Hollow Knight in your Steam library, click Properties, Betas, and select 1.4.3.2.

My game won't launch on macOS

Please try the steps in our post here: https://steamcommunity.com/app/367520/discussions/0/3109153465655517517/

My game won't launch on Linux

We have switched to using Vulkan as our default renderer on Linux. This may be incompatible with older systems, so you can still launch the game using the OpenGL renderer. Right-click Hollow Knight in your Steam library, then click Properties, General, and enter "-force-opengl" into the Launch Options field.

Can I stream or creative videos and monetize them?

We're eager to work with the community of content creators all around the web, especially "Let's Play" channels on Youtube and "Variety Casters" on Twitch.tv.

MONETIZATION OF CONTENT:

We value the time and effort it takes for anyone to produce the content for their sites. Team Cherry hereby grants free license - to game owners and press - to use Hollow Knight in the creation and publishing (or streaming) of original, monetized media content.

If you'd like to know more about Hollow Knight click here:
http://hollowknight.com/

For artwork, trailers and fact sheets click here:
http://teamcherry.com.au/press-kit/

Thank you for all your support!
Team Cherry

[Valphalk]

Originally posted by Psionic Alchemist:

Originally posted by Baam:

I use xbox_ce to make my controller to work for the game . After i hit gamestart it will crack in 10s , but when i unplugged the controller everything is fine

"xbox_ce"? You can't just enable "Native Controller(Beta)" in the game options?

i tried but it wont work. Well i checked on general controller gamepad in big picture mode from steam and everything is fine now ! i think it becuz my china controller *LOL*
thanks for your reply !

[Aeternalis the Abyssal Alchemist]

Originally posted by Baam:

Originally posted by Psionic Alchemist:

"xbox_ce"? You can't just enable "Native Controller(Beta)" in the game options?

i tried but it wont work. Well i checked on general controller gamepad in big picture mode from steam and everything is fine now ! i think it becuz my china controller *LOL*
thanks for your reply !

No problem! I just love this game so much, but its unfortunate how many technical issues it has. Still, so much effort was put into this $14 game, its no wonder it almost never goes on sale, its base price is practically a sale in its own right. Not to mention there's another expansion coming this October(looks like a big one too).

Oh, and regarding controllers; I use an xbox 360 gamepad with custom controls:
nail- right trigger
dream nail- right bumper
dash- left trigger
super dash- left bumper
cast spells- (X)
map- (Y)
focus- (B)
jump- (A)

[Skullcrusher8u2]

i discovered this in the city of tears, if you are in the water you can float on, then dash to a new segment without touching the ground you will still by floating like you are in water, that is until you jump, the only mechanical change is that you float down way slower but i thought i would report this just in case theres a way in the future that would make this a game breaking bug.

[Sabotten]

hello, today while i was playing hollow knight, i came across a bug, when i beated Soul Master, i went to the exit on the left, and after that nothing happens, the map wont load, or anything, i have tried to restart the game over 5 times and it keeps giving me the same bug. can anyone help me ?

[Evilpilli]

Just figured I report the Resolution bug for Linux as well. It seems to be a persistent issue, but changing the fullscreen resolution does nothing. It is locked to your current display resolution. A workaround is to reduce your display resolution before launching the game. But this is not ideal. A fix for this in the future would be lovely.
Loving the game so far, it has an amazing atmosphere and a great flow. I would love to enjoy it fully, so I'm hoping this bug gets fixed soon.

[Aeternalis the Abyssal Alchemist]

Originally posted by Evilpilli:

Just figured I report the Resolution bug for Linux as well. It seems to be a persistent issue, but changing the fullscreen resolution does nothing. It is locked to your current display resolution. A workaround is to reduce your display resolution before launching the game. But this is not ideal. A fix for this in the future would be lovely.
Loving the game so far, it has an amazing atmosphere and a great flow. I would love to enjoy it fully, so I'm hoping this bug gets fixed soon.

you can put the game in windowed mode and manually change the resolution there by resizing the window. then activate fullscreen and it should upscale the new resolution. try to make sure that the resolution maintains a 16:9 ratio(ie; 640:360).

[Evilpilli]

Originally posted by Psionic Alchemist:

Originally posted by Evilpilli:

Just figured I report the Resolution bug for Linux as well. It seems to be a persistent issue, but changing the fullscreen resolution does nothing. It is locked to your current display resolution. A workaround is to reduce your display resolution before launching the game. But this is not ideal. A fix for this in the future would be lovely.
Loving the game so far, it has an amazing atmosphere and a great flow. I would love to enjoy it fully, so I'm hoping this bug gets fixed soon.

you can put the game in windowed mode and manually change the resolution there by resizing the window. then activate fullscreen and it should upscale the new resolution. try to make sure that the resolution maintains a 16:9 ratio(ie; 640:360).

Thanks for the reply! This workaround for some reason locks the game at 30 fps, and gives the controls some heavy delay. Vsync does nothing. The resolution does seem to have changed however since the games looks a little stretched.
I don't know if there is a solution to this. But it's consitently locked at 30 fps in fullscreen. If I play the game in windowed mode (which is what I do) with my screen resolutino set to 1280 X 720 I get a resonable performance of 50-60 fps.
Again this is not a huge issue as I can play the game but it does require some hassle which results in a not optimal gaming experience. If you have any other solution I would really apriciate it.

[Aeternalis the Abyssal Alchemist]

Originally posted by Evilpilli:

Thanks for the reply! This workaround for some reason locks the game at 30 fps, and gives the controls some heavy delay. Vsync does nothing. The resolution does seem to have changed however since the games looks a little stretched.
I don't know if there is a solution to this. But it's consitently locked at 30 fps in fullscreen. If I play the game in windowed mode (which is what I do) with my screen resolutino set to 1280 X 720 I get a resonable performance of 50-60 fps.
Again this is not a huge issue as I can play the game but it does require some hassle which results in a not optimal gaming experience. If you have any other solution I would really apriciate it.

I've never used Linux, so I don't know how it differs from Windows.
If your experiencing control delay, enable controller native input in the settings.
After resizing the window, check your video settings to see what the resolution is.

List of 16:9 resolutions-
- 1920 x 1080 (1080p, Full High Definition)
- 1792 x 1008
- 1664 x 936
- 1536 x 864
- 1408 x 792
- 1280 x 720 (720p, High Definition)
- 1152 x 648
- 1024 x 576
- 896 x 504
- 854 x 480 (480p, Enhanced Definition)
- 768 x 432
- 640 x 360 (360p, Standard Definition)
- 512 x 288
- 426 x 240 (240p, Enhanced Low Definition)
- 384 x 216
- 256 x 144 (144p, Standard Low Definition)

[Aeternalis the Abyssal Alchemist]

The game definitely lacks the ability to change some major graphics settings;
Bloom(glow effect), Depth of Field(parallax view fog), Film Grain(color desaturation), Motion Blur, among a few others.
Not to mention the current particle setting only seems to affect ambient particles, and the effect is so minimal that the fps difference is only noticable in particle heavy areas like Fungal Wastes.
As a result, the only real way of increasing performance is to lower the resolution.

This is one of the only two things that I dislike about the game, the other being contact damage.
I mean, if the world exists in 3-Dimensional space, you should be able to walk around an enemy in without them hurting you!

EDIT: I looked at some of the code using a DLL decompiler, and from what I can tell, all the graphics stuff (Bloom, ViewFog, DepthOfField, MotionBlur, etc) is in the file called "Assembly-CSharp-firstpass.dll". So, theoretically, if someone knows how to mod that file, they could change make the game run better?

[Wolf]

Originally posted by Psionic Alchemist:

The game definitely lacks the ability to change some major graphics settings;
Bloom(glow effect), Depth of Field(parallax view fog), Film Grain(color desaturation), Motion Blur, among a few others.
Not to mention the current particle setting only seems to affect ambient particles, and the effect is so minimal that the fps difference is only noticable in particle heavy areas like Fungal Wastes.
As a result, the only real way of increasing performance is to lower the resolution.

This is one of the only two things that I dislike about the game, the other being contact damage.
I mean, if the world exists in 3-Dimensional space, you should be able to walk around an enemy in without them hurting you!

Yeah, the gameplay could benefit from more detailed and logical movesets, where only the weapon blade part of an enemy's sprite would do damage and only druing an attack with said weapon, only the foot during a stomp attack, etc. Of course, the game is stellar already, but that would be a really neat improvement.

[0212201441]

I cant make another Steel Soul save file somehow

[Aeternalis the Abyssal Alchemist]

Originally posted by MewMewMastah:

I cant make another Steel Soul save file somehow

What do you mean? You'll have to be more specific.

[ZIO]

I've been playing this game for a little bit and I've noticed something strange.

I'm using an XBox One controller to play this. Some of the time the controller won't respond to input. It's rare, but it occurs and it's caused me to get hit on several occasions. Either that or the controller gets hung up on the one direction I was pressing and stays stuck on it for a moment.

Any idea what would cause this? I thought maybe it would be the controller, but I'm just getting off of playing a solid 20 hours of Sonic Mania and I never ran into such an issue. For reference, at least.

[Steel0legend]

Originally posted by ZIO:

I've been playing this game for a little bit and I've noticed something strange.

I'm using an XBox One controller to play this. Some of the time the controller won't respond to input. It's rare, but it occurs and it's caused me to get hit on several occasions. Either that or the controller gets hung up on the one direction I was pressing and stays stuck on it for a moment.

Any idea what would cause this? I thought maybe it would be the controller, but I'm just getting off of playing a solid 20 hours of Sonic Mania and I never ran into such an issue. For reference, at least.

The same thing happens to me when i'm running and try to jump, i thought it was a problem of my controller because it is old but now i see that it is a problem of the game

[Aeternalis the Abyssal Alchemist]

I think I found what is causing Sharp Shadow to stop working!
I'm not 100% sure yet but I think it may be caused by Sharp Shadow Dashing into spikes!
I was in the Abyss, when I accidentally SSD'ed myself into some spikes. It played the sound like I nail bounced on spikes, then triggered the hazard respawn. After which, I was unable to damage anything with Sharp Shadow.