Dragons Dogma shuts down my whole PC

[Honky Pete]

When I play for 10 min my whole PC just shuts down instantly. I have CAM running in the top corner so I can see if my CPU or GPU are overheating. This is not the case since my CPU and GPU dont go above 60C.

These are my specs:

CPU: Intel Core i7 860 2.80GHz
GPU: Nvidia Geforce GTX 970 MSI 4GB VRAM
RAM: DDR3 8GB
OS: Windows 10 Pro

I've tried redownloading the game but the same thing happens.
Is it badly optimized? It must be since I can run all the latest games on high settings.

EDIT: I'm getting a new PSU next week (EVGA SUPERnova 750W G2)
I'm also getting a new case with better airflow. I'll let everyone know if the new PSU solved this problem.

EDIT 2: The problem has been fixed, I got myself a new case (fractal design r4) and a new PSU (EVGA Supernova 750w). The game doesn't shut down my pc anymore after 1 hour of gaming. Thanks to everyone that posted their (possible) solutions, you have not only helped me but also tons of other people, and for that I thank you.

[NewRaven]

In most cases, a "shutdown" in these days isn't a result of overheating, it's the result of a BSOD, which can, but must not related to hardware problem like overheating. Can also be a driver issue or even a problem with your RAM. Does the Windows event viewer say something? Any dumps or anything?

[Honky Pete]

İlk olarak Talim tarafından gönderildi:

Right now I'm definitely leaning towards the PSU. I think it's probably borderline for your system, but most games don't actually stress your CPU+GPU to 100% utilization at the same time so you might not have run into problems yet. For whatever reason Dragon's Dogma wrecks CPUs far more than most other games I've played (even ones that look better, like TW3), so that combined with typical GPU usage is causing your PC to draw more power from your PSU that it can safely handle, and therefore it shuts off as a failsafe to prevent possible damage to components or itself.

We can try a few things to narrow down the problem. First, I would say try limiting the FPS in the game via the menu to 30. Play for a bit and see if it shuts down after 20-30 minutes. Monitor CPU usage while doing so (hopefully it won't hit 100% on all cores anymore). If you're stable at 30fps then we can be reasonably certain it's something load related. Might be the PSU or it might be something more specific to the game, but it's a good place to start.

I've seen that the game makes my GPU and CPU stress at 90%. I'm also thinking its my PSU. But I'll indeed try your possible solution.

[Honky Pete]

İlk olarak NewRaven tarafından gönderildi:

In most cases, a "shutdown" in these days isn't a result of overheating, it's the result of a BSOD, which can, but must not related to hardware problem like overheating. Can also be a driver issue or even a problem with your RAM. Does the Windows event viewer say something? Any dumps or anything?

Just looked in the event viewer, and it says: ''kernel-power ID 41'' I think its time for me to buy a new PSU :(

[Charllize]

CPU usage in DD is sometimes very high, i have FX 8350 and sometimes (loading new area) usage go to 100% in all 8 cores. very strange

[Stellar]

İlk olarak Psycho4Years tarafından gönderildi:

İlk olarak NewRaven tarafından gönderildi:

In most cases, a "shutdown" in these days isn't a result of overheating, it's the result of a BSOD, which can, but must not related to hardware problem like overheating. Can also be a driver issue or even a problem with your RAM. Does the Windows event viewer say something? Any dumps or anything?

Just looked in the event viewer, and it says: ''kernel-power ID 41'' I think its time for me to buy a new PSU :(

That just means your computer shut down suddenly. It could be your PSU is packing up. But it could also be your RAM, you could try testing that. Also check your power management settings are ok, you can reset them to default and see if that helps.

[valkyriebonfire]

İlk olarak Psycho4Years tarafından gönderildi:

İlk olarak lanessar tarafından gönderildi:

This means your CPUI is overheating, or your PSU is failing. Since you've ruled out the CPU temps, it's your PSU. This could be using a low-powered PSU for the power draw (I believe you need a 450W minimum for a 970) or the PSU is failing and needs to be replaced.

I'd do this before the PSU causes serious hardware failure. You can fry your entire setup if the PSU is bad.

The game isn't badly optimized. In fact, I'd say it's quite the reverse. On a 980 TI and 15-4670K @ stock, I'm running at 4K resolution without any drops from 120 FPS. I'm also forcing AA and SSAO from the nvidia app, so...

but that is the thing i dont get, I can run RBS Siege and the witcher 3 without a problem. I believe that my Power Supply has 500w if not 550w.

Dude my playing this game on a potato and even back in 2010 when I build my computer, my PSU has 750W. You cannot, I repeat cheap out on a PSU man. It what power your whole system.

[tm0Lif3]

İlk olarak lanessar tarafından gönderildi:

This means your CPU is overheating, or your PSU is failing. Since you've ruled out the CPU temps, it's your PSU. This could be using a low-powered PSU for the power draw (I believe you need a 450W minimum for a 970) or the PSU is failing and needs to be replaced.

I'd do this before the PSU causes serious hardware failure. You can fry your entire setup if the PSU is bad.

The game isn't badly optimized. In fact, I'd say it's quite the reverse. On a 980 TI and i5-4670K @ stock, I'm running at 4K resolution without any drops from 120 FPS. I'm also forcing AA and SSAO from the nvidia app, so...

this guy knows what he is talking about. PSU is a very important heart for PC gaming. many stingy gamers bought cheap PSU and it will caused alot of crashes.

believe me, i'm in the same boat before.

[Talim]

İlk olarak Psycho4Years tarafından gönderildi:

I've seen that the game makes my GPU and CPU stress at 90%. I'm also thinking its my PSU. But I'll indeed try your possible solution.

İlk olarak Psycho4Years tarafından gönderildi:

Just looked in the event viewer, and it says: ''kernel-power ID 41'' I think its time for me to buy a new PSU :(

That particular event is just a generic message Windows writes to the Event Log when the PC abruptly powers off for *some* reason without cleanly shutting down first. Could be anything from a power outage to you holding down the power button, it alone doesn't necessarily mean that the PSU is the culprit.

However, seeing as you mentioned the game is putting both your CPU and GPU under 90% load I'm now more confident than ever that it's your PSU. Even games like the Witcher 3 that look much nicer will usually stress your GPU to 100%, but will leave the CPU at 50-60%. I have no idea what the hell Dragon's Dogma is doing that is putting so much load on both the CPU and GPU at one time, but it's actually drawing more power than a game like TW3 which uses mainly your GPU.

On the bright side, a power supply is much cheaper to replace than a video card or CPU. Just make sure you get one from a good manufacturer like Seasonic or Corsair (some Corsair units aren't great though, so do some research). If there's one component you really don't want to cheap out on in your PC, it's the power supply. If you buy a crappy one and overload it, if you're lucky, it'll die and fry itself. If you're unlucky, it'll take your PC components with it, or perhaps start a fire for good measure.

Jonnyguru.com does really solid, in-depth power suply reviews if you want to look around.

[Stellar]

for the Kernal power error try this

https://www.youtube.com/watch?v=6S8bLMfH4Gs

https://www.youtube.com/watch?v=EywHwEcEHGw

[Macho Bears]

İlk olarak Glenn tarafından gönderildi:

as much as it can be hard to belive, 500w for that setup is to low. with that being said you may want to check windows event viewer after the reboot. it may give you a hint if it records it.

This. 500W is ♥♥♥♥♥♥♥ nothing and a lot of your other comments are doubtful.

[Viper]

Depends if its just a shtdown with no error and no blue screen or a BSOD. The first is a protection mechanism by the PC and is a result of CPU overheating or PSU failing or not supplying enough power. A BSOD however can be many things..hardware failure...memory failure...or a bad driver.. There are like 5 layers in your PC. The first is the BIOS layer..Then is the hardware layer..then the driver layer..then the OS layer..and lastly the app itself. A shutdown is a problem in the first layer. A BSOD is in the second and third layer..normal errors are in the 4th and 5th layer...and usually just lock up the app or you might not even see them at all.

[Honky Pete]

İlk olarak Talim tarafından gönderildi:

İlk olarak Psycho4Years tarafından gönderildi:

I've seen that the game makes my GPU and CPU stress at 90%. I'm also thinking its my PSU. But I'll indeed try your possible solution.

İlk olarak Psycho4Years tarafından gönderildi:

Just looked in the event viewer, and it says: ''kernel-power ID 41'' I think its time for me to buy a new PSU :(

That particular event is just a generic message Windows writes to the Event Log when the PC abruptly powers off for *some* reason without cleanly shutting down first. Could be anything from a power outage to you holding down the power button, it alone doesn't necessarily mean that the PSU is dead.

However, seeing as you mentioned the game is putting both your CPU and GPU under 90% load I'm now more confident than ever that it's your PSU. Even games like the Witcher 3 that look much nicer will usually stress your GPU to 100%, but will leave the CPU at 50-60%. I have no idea what the hell Dragon's Dogma is doing that is putting so much load on both the CPU and GPU at one time, but it's actually drawing more power than a game like TW3 which uses mainly your GPU.

On the bright side, a power supply is much cheaper to replace than a video card or CPU. Just make sure you get one from a good manufacturer like Seasonic or Corsair (some Corsair units aren't great though, so do some research). If there's one component you really don't want to cheap out on in your PC, it's the power supply. Luckily, the good ones are usually reasonably priced.

Jonnyguru.com does really solid, in-depth power suply reviews if you want to look around.

Thanks a lot for your help, I just tested the game on low settings and i was able to play more than 10 min. I'm going to look for a new PSU soon so I can enjoy this game on high settings :)

[Honky Pete]

İlk olarak Viper tarafından gönderildi:

Depends if its just a shtdown with no error and no blue screen or a BSOD. The first is a protection mechanism by the PC and is a result of CPU overheating or PSU failing or not supplying enough power. A BSOD however can be many things..hardware failure...memory failure...or a bad driver.. There are like 5 layers in your PC. The first is the BIOS layer..Then is the hardware layer..then the driver layer..then the OS layer..and lastly the app itself. A shutdown is a problem in the first layer. A BSOD is in the second and third layer..normal errors are in the 4th and 5th layer...and usually just lock up the app or you might not even see them at all.

I'm pretty certain that it is my PSU since my CPU is not getting hotter than 60C.

[Viper]

İlk olarak Psycho4Years tarafından gönderildi:

İlk olarak Talim tarafından gönderildi:

That particular event is just a generic message Windows writes to the Event Log when the PC abruptly powers off for *some* reason without cleanly shutting down first. Could be anything from a power outage to you holding down the power button, it alone doesn't necessarily mean that the PSU is dead.

However, seeing as you mentioned the game is putting both your CPU and GPU under 90% load I'm now more confident than ever that it's your PSU. Even games like the Witcher 3 that look much nicer will usually stress your GPU to 100%, but will leave the CPU at 50-60%. I have no idea what the hell Dragon's Dogma is doing that is putting so much load on both the CPU and GPU at one time, but it's actually drawing more power than a game like TW3 which uses mainly your GPU.

On the bright side, a power supply is much cheaper to replace than a video card or CPU. Just make sure you get one from a good manufacturer like Seasonic or Corsair (some Corsair units aren't great though, so do some research). If there's one component you really don't want to cheap out on in your PC, it's the power supply. Luckily, the good ones are usually reasonably priced.

Jonnyguru.com does really solid, in-depth power suply reviews if you want to look around.

Thanks a lot for your help, I just tested the game on low settings and i was able to play more than 10 min. I'm going to look for a new PSU soon so I can enjoy this game on high settings :)

I would not stress it until you actually get it fixed. Everytime it does that you are risking damaging yoru GPU or other things in your PC. It puts lots of stress on your PC. Because for a shutdown to happen Wattage to your hardware is at dangerously low levels.

[Voodoom]

I have the same issue, I played 5 hours no problem but then suddenly the game makes my computer reboot.
And just after I had a BSOD with Firefox...