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Did you stay in the rift for a bit, sometimes they take a bit to load in...
have you tried Search -> Search for friends on riftstone when in rift? if you see everything as _______ it means friend didn't allow it
only thing that jumps in my mind is that for some reason your friend started as offline. when you set it online you have to sleep at inn for changes to be saved on server. so, if he started like that and never slept at inn after going online, pawn simply doesn't exists there.
sleeping at inn when set to offline will not send changes.
this is very useful when you set pawn to new vocation he hasn't learned yet. if you do that offline, pawn will be available in previous full state.
you only need to be online when renting pawns or if you fight online Ur-Dragon. otherwise you could as well just log on everyday and sleep at inn to see if pawn earned any crystals. once rented, online pawns are still available to you even if you go offline