Game crashes every time...

[amrag]

I played open Beta for a few weeks and had no problems to run the game. After release the game crashes (picture is frozen and main memory is at 2.400.000 k) every time after a few minutes. I have to restart the Computer then, because I can´t shut down the process with Windows Task-Manager. My hardware is far above minimum and I have the latest graphic drivers (directX 11 on win7 is installed, too). I really wan´t to play that game! What can I do?

[FE Help Desk]

A. Please update or repair Microsoft DirectX:

1. Click https://www.microsoft.com/en-us/download/details.aspx?id=8109
2. Click the button 'Download'.
3. Uncheck all and click the button 'No thanks and continue'.
4. Save the application 'directx_Jun2010_redist.exe'.
5. Once the download done, run the application 'directx_Jun2010_redist.exe' and click the button 'Yes'.
6. Enter the path C:\TMP in order to extract the installation files in the folder 'TMP' on the Local Disk (C:).
7. Once the extraction done, open 'Local Disk (C:)' from 'Computer' or 'This PC' then the folder 'TMP'.
8. Run the application 'DXSETUP'.
9. Once Microsoft DirectX updated, delete the folder 'TMP'.

B. Please install or repair the library Microsoft Visual C++ Redistributable:

1. Run Steam and click LIBRARY.
2. Right click on 'Battlefleet Gothic: Armada' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'BROWSE LOCAL FILES...'.
4. Open the folder '_CommonRedist' then the folder 'vcredist' and the folder '2010'.
5. Run the application 'vcredist_x64' and click the button 'Install' or 'Repair'.
6. Run the application 'vcredist_x86' and click the button 'Install' or 'Repair'.
7. Back to the folder 'vcredist' and open the folder '2015'.
8. Run the application 'vcredist_x64' and click the button 'Install' or 'Repair'.
9. Run the application 'vcredist_x86' and click the button 'Install' or 'Repair'.

C. Please configure Battlefleet Gothic: Armada in administrator mode at startup:

1. Run Steam and click LIBRARY.
2. Right click on 'Battlefleet Gothic: Armada' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then the button 'BROWSE LOCAL FILES'.
4. Right click on the application 'BattleFleetGothic' and click 'Properties'.
5. Click the tab 'Compatibility' and check 'Run this program as an administrator' under Privilege Level.
6. Click the button 'OK'.
7. Open the folder 'BattleFleetGothic' then the folder 'Binaries' and the folder 'Win64'.
8. Right click on the application 'BattleFleetGothic-Win64-Shipping' and click 'Properties'.
9. Click the tab 'Compatibility' and check 'Run this program as an administrator' under Privilege Level.
10. Click the button 'OK'.

D. Please check that Battlefleet Gothic: Armada is correctly installed:

1. Run Steam and click LIBRARY.
2. Right click on 'Battlefleet Gothic: Armada' and click 'Properties'.

E. Run the game.

[DarthBinky]

I'm running into the same issue now. The game was fine for the first few days i played it (made it to turn 23). Then suddenly last night i loaded the game and after about a minute it locks up and i have to reboot (same as you described). I can even just sit on the menu screen and it will lock up. Nothing had changed with my system (windows 10, 64-bit, GTX 970) so the lockups are quite frustrating. I tried reinstalling and validating the install. I also tried upgrading graphics driver. No luck. The game is unplayable now.

[amrag]

Tried everithing now you told me to do: noting worked... reinstalled the game: same problem... The funny thing is, everithing worked without problems during open beta!!! How can that be??? The game is unplayable now since release! And there are a lot more treats with the same problem! Help us!!!!!!!!
As someone who lplayed the tabletop I waited long for that game. Now I really have to think about refunding it...

[Dirty Pudding]

I'm having the same problem.
I have followed all the troubleshooting.
All drivers are up to date and the executable files are set to admin authority.
I've checked the integrity and all seems fine. No idea why it won't run. Please advise.

avast anti virus
Windows 7 Ultimate 64-bit
AMD FX(tm)-6350 Six-Core Processor (6 CPUs), ~3.9GHz
8174MB RAM
NVIDIA GeForce GTX 960
Speakers (Realtek High Definition Audio) 6/10/2014

[Dirty Pudding]

Well, after a lack of response and an obvious lack of care from the deveopers, I'm deleting this game until they can make a version that will run instead of crashing on start. I've no idea why the consumer is expected to jump through so many hoops. Devs seem to be blaming people's hardware/software instead of turning the looking glass on their own methods.

[DarthBinky]

With the latest patch, I'm able to play again. But it still crashes out with a fatal error every couple of battles. Not great, but it's progress I guess.

[amrag]

Same here. Patch helped a bit.

[FE Help Desk]

Originally posted by Dirty Pudding:

I'm having the same problem.
I have followed all the troubleshooting.
All drivers are up to date and the executable files are set to admin authority.
I've checked the integrity and all seems fine. No idea why it won't run. Please advise.

avast anti virus
Windows 7 Ultimate 64-bit
AMD FX(tm)-6350 Six-Core Processor (6 CPUs), ~3.9GHz
8174MB RAM
NVIDIA GeForce GTX 960
Speakers (Realtek High Definition Audio) 6/10/2014

A. Windows 7 Ultimate 64-bit:

If you do not have the Service Pack 1 installed, you do not have the latest version of Windows 7.
Please run Windows Update in order to update Windows 7.

B. Speakers (Realtek High Definition Audio) 6/10/2014:

Please update the driver of the REALTEK HD audio device:

1. Click http://www.guru3d.com/files-details/realtek-hd-audio-2-79-driver-download.html
2. Download and run the application 'Win7_Win8_Win81_Win10_R279.exe'.