Crash / Bug Report Thread

[Capcom Customer Service]

Hey Mega Fans,

While we hope everyone has a great time with the Mega Man Legacy Collection, there are always times where a game might not work under various hardware or software combinations. That said, we'll be using this thread to track crashes and bugs reported by the community. This thread will be actively monitored both by Capcom as well as the developers at Digital Eclipse!

Please use the following outline when posting a crash or bug report in the thread - it will greatly help in investigating issues!

System Specifications

1. CPU name and model
   
2. Graphics card chip / model
   
3. Video driver version number
   
4. System memory (i.e. RAM)
   
5. OS Version
   
6. OS Language
   
7. Anti-virus software name and version, if applicable

Description of the Issue

Please be as descriptive as possible when describing the problem you're having - as an example, "the game crashes when I fire Elec Man's beam during the Cut Man boss in Mega Man 1" as opposed to just "the game crashes." The more information we have on the how and when of a particular problem, the better it can be diagnosed. If you can replicate these steps, please post what steps need to be taken to replicate them as well.

A DxDiag or Crash Dump

A DxDiag is extremely helpful in particular, as it provides a lot of information about your hardware and may help in diagnosing specific issues. You can find more information on creating a DxDiag file here[www.fuzeqna.com]. The file can be uploaded and linked to from a file sharing service such as Dropbox.

Please refrain from posts that are not directly related to bug or problem reports; additional discussion not related to reports can and will be deleted to make reports easy to track.

Thanks for your continued support!

- Capcom Support Staff

[Sparkbomber]

Hey, just one to report:

Win 7 Dutch, AVG IS 2015. The game crashed when I tried the first Wily challenge. Also, during some of the challenges the controls freeze a little when switching screens.

[AltimaMantoid]

Just to keep everything in one neat thread (since I started one about this issue before I noticed this thread), I'll copy and paste from there about my issue with my specs.


I was looking in the leaderboards at times for the Mecha Dragon challenge and got a Crash to Desktop. Now the game does not wish to load up to play. I have uninstalled/reinstalled, reinstalled the VCs and used DXSETUP.exe, verified game cache, disabled/enabled Steam overlay... I'm out of ideas. Any help would be appreciated.

Headset: Plantronics Gamecom 780
Monitor #1: Dell E2311H
Monitor #2: Funai LF320FX4F LED 32" TV

Motherboard: Asus Sabertooth X58
CPU: Intel Core i7-940
Video Card: nVidia GeForce GTX 460 SE
RAM: 8 gigs G.Skill 1333 Mhz
PSU: Corsair CX750M (750W)
OS: Windows 7 64-bit

[UABBlazers]

Description of Issue: The game often stops responding and crashes when looking at the leaderboards or my own score in the challenges mode. It tends to happen when the game is searching in that mode or changing from one list to another.

CPU - Intel i7
Video Card - nVidia GeForce GT755M
RAM - 8GB
OS - Windows 8 (64 bit)

[chilling]

I get a blue bugged menu when opening the game. https://i.imgur.com/pwvb0yh.jpg
Any idea how to fix?

[Skynet]

UABBlazers původně napsal:

Description of Issue: The game often stops responding and crashes when looking at the leaderboards or my own score in the challenges mode. It tends to happen when the game is searching in that mode or changing from one list to another.

CPU - Intel i7
Video Card - nVidia GeForce GT755M
RAM - 8GB
OS - Windows 8 (64 bit)

Same here, Xeon E3 v3 1231, 16 Gb Ram, Radeon R9 290, Win 10

[TryHard]

When I clear a challenge with Silver time, is it supposed to show the time I need for Bronze? Shouldn't it show the time needed for the rank above the one I managed to get?

[WesleyB]

For some strange reason, while beating Megaman1, on Wily Stage 1 right after climbing on ladder to the top screen the game would pause, as in pause with a special MM1 alternative pause that just stops everything. Nothing worked except when I pressed the start button to bring weapon selection menu and then jumping back to the bottom. The bug persisted untill I pressed alt. pause at the bottom by myself. Nothing too gamebreaking, but that was annoying and unexpected.

[shano]

OS - Windows 10 64-bit
CPU - Intel i5-3550 @3.30GHz
GPU - Nvidia GTX 970 4GB (Driver - 355.60)
RAM - 8GB DDR3 @798 MHz
MOBO - Gigabyte B75M-D3H
Sound Card - ASUS Xonar DX Audio Device
Refresh Rate - 120Hz

Have only played Mega Man 1:

-I get lockups on the first ladder stage transition, game locks up i have to press pause then unpause to fix it, he falls back down the ladder, i go back up and same thing happens.

-Half the time when i select Mega Man 1 i can not press start it just hangs at the press start screen, need to press the menu button to quit game, keeps happening unless i exit and relaunch the game.

Edit: Here is the ladder bug this happens alot to me:
https://www.youtube.com/watch?v=3lMli95wOJU

[WesleyB]

shano původně napsal:

-When i run out of lives i can not press down to select stage.

No, you had to press the select button to move cursor to the SELECT STAGE, which is mapped by default to LB. Odd late 80's quirk, i know.

[shedlooker]

i had same problem that the first guy had crashed during first challenge useing windows 8.1

[shano]

WesleyB původně napsal:

shano původně napsal:

-When i run out of lives i can not press down to select stage.

No, you had to press the select button to move cursor to the SELECT STAGE, which is mapped by default to LB. Odd late 80's quirk, i know.

Oh ok thanks! will edit that part out then. :D

Can you help me with this then? I beat the Cutman boss got his powerup how do i then get back to stage select and select a new stage with the powerup still available?

[WesleyB]

shano původně napsal:

Can you help me with this then? I beat the Cutman boss got his powerup how do i then get back to stage select and select a new stage with the powerup still available?

After picking up the orby-thing that drops after defeating the boss you should've been transported to stage select (with Cutman blacked out), with Rolling Cutter (his weapon) in your possession. Its permanent and the aquired weapons should still be available on the rest of the stages even after numerous game over's.

[shano]

WesleyB původně napsal:

shano původně napsal:

Can you help me with this then? I beat the Cutman boss got his powerup how do i then get back to stage select and select a new stage with the powerup still available?

You should've been transported to stage select (with Cutman blacked out), with Rolling Cutter (his weapon) in your possession. Its permanent and the aquired weapons should still be available on the rest of the stages even after numerous game over's.

Lol. =/

What happened to me after i beat him was it put me back to the start of the stage. I guess this is another bug then?

[WesleyB]

shano původně napsal:

What happened to me after i beat him was it put me back to the start of the stage. I guess this is another bug then?

You died from his rolling cutter at the same time as you've defeated him, prompting a blue game over screen?

[shano]

WesleyB původně napsal:

shano původně napsal:

What happened to me after i beat him was it put me back to the start of the stage. I guess this is another bug then?

You died from his rolling cutter at the same time as you've defeated him, prompting a blue game over screen?

Haha true thats probably it thanks man!