Support Team....what skills should they have?

[Chaonix]

I was wondering, what type of skills should my support team have? Programming, developing? both? I'm launching a new product and will have to hire a support team....just want to make sure i have the right people. Thanks!

[cfranks007]

Programming

[Chaonix]

thanks....but their effectiveness is extremely low.....any ideas why? I have tons of fridges and coffee makers, calculators that sort of thing.....

[Maevon]

Originally posted by Chaonix:

thanks....but their effectiveness is extremely low.....any ideas why? I have tons of fridges and coffee makers, calculators that sort of thing.....

have you checked if they have access to toilets or have enough social skill? If you do then it may be a bug. Also check the times they are hired if they are at work for too long they get tired and ask for raises and stuff.

[Maevon]

Also check the team compatibility.

[Awesomely Oscillating Ocelot]

Main causes for low effectiveness, from most basic to least (to me):

* Poor room environment (not enough light/not enough space/not enough heat/not enough cooling)
* Poor social environment (not enough meetings/no team lead/watercooler badly placed [you need four "half" spaces around it clear, I believe... but I tend to make four full spaces just to be sure. Like, up, down, left, right... not four squares in all directions!]
* Poor team chemistry (incompatible personalities; team compatibility below 250% is "poor" IMO; I aim for 300%+, go for Introvert/Optimist leaders and it is easier to find Amazing compatibility matches when searching, or at least I find it easier)

Note the watercooler thing only applies on the test branch, naturally.

Also on the testing branch: be wary of lazy team leaders!

[Chaonix]

it was too much noise! got rid of an AC.......Too bad there is no central air. Wonder why...there is central heating. :/

[Outer Wilds Enjoyer]

Originally posted by Chaonix:

it was too much noise! got rid of an AC.......Too bad there is no central air. Wonder why...there is central heating. :/

well AC IS a central cooling thing, i made a maintenance corridor that goes on the side of my office and fill them with AC things

[Outer Wilds Enjoyer]

you also can set programmers main team as support in free time

[Chaonix]

Originally posted by random failure generator:

Originally posted by Chaonix:

it was too much noise! got rid of an AC.......Too bad there is no central air. Wonder why...there is central heating. :/

well AC IS a central cooling thing, i made a maintenance corridor that goes on the side of my office and fill them with AC things

oh.....it's not per room?

[Outer Wilds Enjoyer]

Originally posted by Chaonix:

Originally posted by random failure generator:

well AC IS a central cooling thing, i made a maintenance corridor that goes on the side of my office and fill them with AC things

oh.....it's not per room?

yes, it works just like central heating, cooling every room it has power to cool

[Pazox]

If you click on a built AC unit, you can see the whole building and every room marked with blue borders. These are the rooms the AC unit will work on.

[Chaonix]

thanks guys. having alot of fun with this game. Needed a game like GameDev Tycoon....but deeper. this is a great game

[Daniel]

Originally posted by Chaonix:

I was wondering, what type of skills should my support team have? Programming, developing? both? I'm launching a new product and will have to hire a support team....just want to make sure i have the right people. Thanks!

well so far i discovered that not only programing, i put my 9 marketers in support they do the best job of all for some reason the que bug count decreases insanely fast, but on the other hand the fixed bug count almost never increases, so i'm assuming they get rid of people complaining but they don't fix it, also the skills i used in making the program were system and 2D code and art, SAME skills my marketers are learning slowly

Conclusion whatever you used to make the program like 3D art and System Coding should the support team have, i'll also train my Programmers in marketing to see if that helps