Software Inc.

Software Inc.

View Stats:
avagg Dec 26, 2017 @ 5:11pm
Game starts, white screen then closes. [Solved]
The Issue: The game opens with a white screen, and after a few seconds the game decides to close itself without warning.

Solution: When deleting the game, before you remove it via steam - manually go and delete it's folder from the steam folder then uninstall via steam. Reinstall, and it will fix the issue.
Last edited by avagg; Dec 29, 2017 @ 6:38am
< >
Showing 1-5 of 5 comments
MysticDaedra Dec 26, 2017 @ 6:42pm 
Without hardware specs we can't even begin to help diagnose your issue.
avagg Dec 27, 2017 @ 7:03am 
Sorry, I was hoping it was maybe a common problem.

OS: Windows 10 Home
GPU: NVIDIA GeForce GTX 1060 3GB
CPU: Intel i7-6700 @ 3.40 GHz
RAM: Kingston DDR4 8GB x2
Monitor: 1920 x 1080

The issue: https://gyazo.com/99d0c145accdc5d9cab0fb7a5b539db4

Things I've tried this far:

- Reinstalling game
- Restarting computer
- Deleting Software Engineer Registry keys (Don't know why this would've worked, but hey I tried)
Last edited by avagg; Dec 27, 2017 @ 7:18am
MysticDaedra Dec 27, 2017 @ 1:10pm 
Hmm... Well I personally have no idea. The issue seems to be hardware related, especially since you've reinstalled AND restarted the computer. Try updating all your drivers, if that doesn't fix the problem then we are looking at potentially reinstalling the OS or replacing hardware, hope it doesn't come to that.
SolidSpaceDisk Dec 28, 2017 @ 12:39am 
I guess you already got the newest DirectX. Can someone test whatever can you open the game with no sound device? Because some games tends to crash without sound device. thanks
Last edited by SolidSpaceDisk; Dec 28, 2017 @ 12:39am
Shadowmaster Dec 28, 2017 @ 1:54am 
When reinstalling the game, updating all drivers and windows update are not helping, then I suppose reinstalling OS will help. In your link I have seen that you are using a tool for automatic computer cleaning.

I strongly recommend not using any sort of this tools (experienced it myself), since they will literally destroy your file system / OS in general over time. It deletes registry entries and .dll files that you may need, which can be the cause of your problem with the white screen.

Formatting and reinstalling your OS would then be your best chance, if the suggestions above don't help.
< >
Showing 1-5 of 5 comments
Per page: 1530 50

Date Posted: Dec 26, 2017 @ 5:11pm
Posts: 5