How to deal with Support? (Alpha 9)

[Amiths]

Hey guys.

I know this is a unstable version so i get it that some things are out of balance, but what is up with support tickets? I done a software with rougly 15k lines with 2 person (founder + 1 artist) and i got like 15k support tickets.

I've made a lot of money to hire a huge support team but this just seems off.

Im sure this issue is still going to be fixed (its a new feature after all). But how do you guys deal with this? Just hire 20 guys to handle support and thats it?

Awesome version by the way, i stopped playing at alpha 7 and this new alpha is really fun, cant stop playing (to bad i cant get Alpha 9 on my mac too but thats ok)

[TrueDeviL™]

I have a $12bil company (1996), with most things on auto-production, I have 2 support teams, 1 days, 1 evenings, each have 48 support guys, and 1 leader.. I've only run accross the "support can't keep up" msg 2 times thus far..

If the product is buggy at release, it should generate more support tickets..

I ran into problems, not because of this, but because it just sold so many, like 2.5mil items >.<

15k lines of code realy isn't much tbh fair, I've released some on other saves, that had 1-2mil lines of code, and didn't get many support for them..

[Amiths]

Originally posted by TrueDeviL™:

I have a $12bil company (1996), with most things on auto-production, I have 2 support teams, 1 days, 1 evenings, each have 48 support guys, and 1 leader.. I've only run accross the "support can't keep up" msg 2 times thus far..

If the product is buggy at release, it should generate more support tickets..

I ran into problems, not because of this, but because it just sold so many, like 2.5mil items >.<

15k lines of code realy isn't much tbh fair, I've released some on other saves, that had 1-2mil lines of code, and didn't get many support for them..

I had the Beta phase run almost 4 months (i play with 8 days per month). But oh well i guess it was a kind of bug, i never had this problem anymore.



Nice company by the way, 12 bi by 1996 is a very nice number.

[Coredumping]

Your support tickets will be very high if a lot of people buy the product, as the same bug can be reported several times.

[TrueDeviL™]

Originally posted by Amiths:

Nice company by the way, 12 bi by 1996 is a very nice number.

Ty :)

[Amiths]

Originally posted by Coredumping:

Your support tickets will be very high if a lot of people buy the product, as the same bug can be reported several times.

Yeah sorry i noticed that, although the tickets were very high i got the fix for all the bugs, so the tickets started to drop really fast. Thats a cool feature!