Random bluescreens using Windows 10

[AlbertoNS]

I need help. I just have bought Astroneer and Im getting random bluescreens (CRITICAL_APPLICATION_DIED). That happend only while I play Astroneer. I play normally to all my other games (Battlefield 1, csgo, GTA V...)

Im using:
Ryzen 7
Asus strix b350f
Gtx 1060 6gb
16 GB DDR4 2400 MHz
1tb SSD

I have updated all my drivers, reinstalled Astroneer 3 times, checked memory, disk, Windows updates...

Anyone knows how to solve this ?

Thanks

[Lil Puppy]

We know nothing about the error, we'll need more information:
Start -> type: event viewer
press enter

Once the event viewer opens, open the Windows Logs entry
right click on it and select Clear Log, hit the middle button on the dialog that comes up that says Clear, no need to save the logs.
Do the same for the System entry.

Now, run Astroneer, let it bluescreen, restart your computer and open the event viewer again.
Open the Application log, find the red ones, double-click each one, and hit the copy button on the window that opens and paste them individually in here.
Do the same for the System log.

Then we can tell you what's wrong with your system.

It should look like this:

Log Name:      Application
Source:        Microsoft-Windows-User Profiles Service
Date:          12/27/2018 10:21:50 PM
Event ID:      1534
Task Category: None
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      CoolBox
Description:
Profile notification of event Load for component {B31118B2-1F49-48E5-B6F5-BC21CAEC56FB} failed, error code is See Tracelogging for error details. 


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89b1e9f0-5aff-44a6-9b44-0a07a7ce5845}" />
    <EventID>1534</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-12-28T06:21:50.067583000Z" />
    <EventRecordID>578</EventRecordID>
    <Correlation />
    <Execution ProcessID="1280" ThreadID="11632" />
    <Channel>Application</Channel>
    <Computer>CoolBox</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData Name="EVENT_PROFILE_NOTIFICATION_FAIL">
    <Data Name="Event">Load</Data>
    <Data Name="Component">{B31118B2-1F49-48E5-B6F5-BC21CAEC56FB}</Data>
    <Data Name="Error">See Tracelogging for error details</Data>
  </EventData>
</Event>

[AlbertoNS]

Thanks for help me. I have this results (sorry for the languaje my Windows is in spanish):

--No one Red on Application--

These are the red ones on System:

Fecha: 28/12/2018 18:30:53
Id. del evento:41
Categoría de la tarea:(63)
Nivel: Crítico
Palabras clave:(70368744177664),(2)
Usuario: SYSTEM
Equipo: DESKTOP-JTUP1JL
Descripción:
Se reinició el sistema sin apagarlo limpiamente primero. Este error puede producirse si el sistema dejó de responder, se bloqueó o se interrumpió el suministro eléctrico de forma inesperada.
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2018-12-28T17:30:53.448445300Z" />
<EventRecordID>17037</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-JTUP1JL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">26</Data>
<Data Name="BugcheckParameter1">0x6001</Data>
<Data Name="BugcheckParameter2">0xffffffffc000000e</Data>
<Data Name="BugcheckParameter3">0x3b0000</Data>
<Data Name="BugcheckParameter4">0xffff99071f32d470</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">2</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>


-----------------------------------------------------------------------------------------------------------------------------



Nombre de registro:System
Origen: Microsoft-Windows-Kernel-Processor-Power
Fecha: 28/12/2018 18:30:53
Id. del evento:35
Categoría de la tarea:(2)
Nivel: Error
Palabras clave:
Usuario: SYSTEM
Equipo: DESKTOP-JTUP1JL
Descripción:
Se deshabilitaron las características de administración de energía en estado de rendimiento en el procesador 1 del grupo 0 debido a un problema de firmware. Consulte al fabricante del equipo si hay firmware actualizado.
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>35</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2018-12-28T17:30:53.891803300Z" />
<EventRecordID>17041</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="296" />
<Channel>System</Channel>
<Computer>DESKTOP-JTUP1JL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">1</Data>
</EventData>
</Event>


-----------------------------------------------------------------------------------------------------------------------------




Nombre de registro:System
Origen: EventLog
Fecha: 28/12/2018 18:31:01
Id. del evento:6008
Categoría de la tarea:Ninguno
Nivel: Error
Palabras clave:Clásico
Usuario: No disponible
Equipo: DESKTOP-JTUP1JL
Descripción:
El cierre anterior del sistema a las 18:29:16 del ‎28/‎12/‎2018 resultó inesperado.
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-28T17:31:01.028435000Z" />
<EventRecordID>17027</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-JTUP1JL</Computer>
<Security />
</System>
<EventData>
<Data>18:29:16</Data>
<Data>‎28/‎12/‎2018</Data>
<Data>
</Data>
<Data>
</Data>
<Data>106943</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E2070C0005001C0012001D001000DE00E2070C0005001C0011001D001000DE003C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>


-----------------------------------------------------------------------------------------------------------------------------



Nombre de registro:System
Origen: Microsoft-Windows-DistributedCOM
Fecha: 28/12/2018 18:31:05
Id. del evento:10016
Categoría de la tarea:Ninguno
Nivel: Error
Palabras clave:Clásico
Usuario: Servicio de red
Equipo: DESKTOP-JTUP1JL
Descripción:
La configuración de permisos específico de la aplicación no concede el permiso Activación Local para la aplicación de servidor COM con CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
y APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
al usuario NT AUTHORITY\Servicio de red con SID (S-1-5-20) en la dirección LocalHost (con LRPC) que se ejecuta en el contenedor de aplicaciones con SID No disponible (No disponible). Este permiso de seguridad se puede modificar mediante la herramienta administrativa Servicios de componentes.
XML de evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2018-12-28T17:31:05.134325000Z" />
<EventRecordID>17065</EventRecordID>
<Correlation />
<Execution ProcessID="600" ThreadID="768" />
<Channel>System</Channel>
<Computer>DESKTOP-JTUP1JL</Computer>
<Security UserID="S-1-5-20" />
</System>
<EventData>
<Data Name="param1">específico de la aplicación</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activación</Data>
<Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>
<Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>
<Data Name="param6">NT AUTHORITY</Data>
<Data Name="param7">Servicio de red</Data>
<Data Name="param8">S-1-5-20</Data>
<Data Name="param9">LocalHost (con LRPC)</Data>
<Data Name="param10">No disponible</Data>
<Data Name="param11">No disponible</Data>
</EventData>
</Event>



Thanks

[Lil Puppy]

Power management features in performance status were disabled on processor 1 of group 0 due to a firmware problem. Consult the equipment manufacturer if there is updated firmware.

You should look up the computer manufacturer's website for updated bios firmware for your computer, it seems to be causing a problem with the power throttling capability of your processor.

Additionally this error only shows up if you have disabled the SpeedStep functionality of your processor in the BIOS options. It is simply a power management functionality to lower the amount of power your CPU consumes during IDLE so it's probably not what's causing the problem.

[Lil Puppy]

ok, the manual instructions on how to fix the last error are quite complex and unfortunately there isn't a full script to do it for you and I'm not good enough with powershell scripting to do it.

The last error is probably the issue, it's about the RunTimeBroker, it handles a lot of things relating to permissions and apps, the problem is that windows didn't set the permissions correctly when you upgraded to windows 10 and so the universal windows apps (windows store apps) are crashing due to lack of permissions access to some things on your computer. This happens with the Live Tiles on the start menu if you have the start menu open too long - you can try turning Live Tiles off on the start menu: https://mspoweruser.com/disable-live-tiles-windows-10/

The info on how to fix the main problem is in this thread on the microsoft technet site:
https://social.technet.microsoft.com/Forums/en-US/7742f039-70af-49b5-b37e-9597da743971/event-id-10016-the-applicationspecific-permission-settings-do-not-grant-local-activation?forum=win10itprogeneral

There is a script to fix the permissions issue that you're experiencing, but it requires some manual adjustments in the registry to work.
https://gallery.technet.microsoft.com/Grant-Revoke-Get-DCOM-22da5b96?redir=0

[AlbertoNS]

After a few hours I finally managed to fix it. I have followed the steps you have indicated and the game was still failing but it has been very helpful.

As you said the problem was the DCOM error. After doing what you have told me, I had to give permissions in the regedit one by one to the applications that caused the failure, changed them from TrustedInstaller to Administrators.

Then, in the configuration of DCOM (Component Services - Computer - My Computer - DCOM Config) I gave the same permissions to RuntimeBroker (from TrustedInstaller to Administrators).

Reboot and solved! 2 Hours of gameplay and 0 crashes!

I publish the steps in case someone else has this problem and these indications can help you.

Thank you very much for all the help!