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Could you first please try the following connectivity troubleshooting steps[www.ubisoft.com] to see whether they help?
If these steps don't help, the problem may be due to your privacy settings or NAT type. Please take a look into your account settings here[account.ubisoft.com] --> Privacy Center --> Social Preferences and ensure that the options are set to 'Everyone' or 'Friends of Friends' rather than 'No one'. If the issue still persists, could you please let me know your NAT type? Thank you!
how exactly do i check my NAT Type? my rainbow user is AI.Shadow
I believe you can check the NAT type in the main menu, where you can see the data centre.
Please also provide us with more information about what exactly is happening.