Game crashes on main menu, then causes PC to turn off.

[Cashmoney206]

After 2-3 games when I'm on the main menu my PC freezes then the game crashes and an error message pops up saying "CTFMON.exe System error Unknown hard error" (I have tried disabled CTFMON but that just resulted in a different error message "SystemSettings.exe-System Error Execption Processing Message 0Xc0000005-Unexpected parameters") from there I can't use the start menu or task manager or Crtl+Alt+Del and after a while my monitor goes black and then my PC turns off.

[Ubi-Sigil]

Hi Cashmoney, sorry to hear you're getting those system errors. Can you try the steps below and let us know if it helps?

- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs

If those steps do not help could you please confirm your PC specifications?

[Cashmoney206]

My Pc specs are Rx 580, i5-7400 and 16gb ram 2400MHz and I'm on windows 10

[Ubi-Vinci]

Hey Cashmoney206,

CTFMON.exe is a Windows system file. If it comes up on your screen with an issue it means you may have corrupted Windows files.

There are some good advise articles posted above by Ubi-Sigil, make sure you go through them, please.

[Cesxline]

use directx 11 on launch setting, it works to me and make the ui more smoother

[Ubi-WheelyDuck]

Originally posted by Cesxline:

use directx 11 on launch setting, it works to me and make the ui more smoother

Hey Cesxline,

Thank you for kindly sharing your experience, it is great to hear that using DirectX 11 helps you.

If ever we can help with anything support related, just let us know