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Just to make sure, you have Ubisoft Connect installed, not Uplay, right?
If not, please uninstall Uplay and go to our website to download the latest version:
{LINK REMOVED}https://ubisoftconnect.com/en-GB/
When you installed the game, did you fully download it on this computer, or did you move the files from somewhere else? It moving the files, please try uninstalling and downloading the game again.
- Ubisoft Support
Hi,
Sorry yes it is ubisoft connect i have installed. And yes i didnt move anything from anywhere else it was a complete new download and i have un-installed and re-installed the game probably 15 times now and still the same issue.
Hey there,
Have you tried installing the game to a different drive if that's possible for you? Do you have the game installed to an external drive or microsoft storage space device? Both of those are known to cause issues.
if you're still stuck and you've checked this as well I'd recommend submitting your system files to us on a support case to see if they can shed some light on what's causing this error.
You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.
After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:
MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]
Thanks.
- Ubisoft Support