Sound Issues

[Arstarpy]

Hey,
So I've had a little look online but haven't seen anyone mention the same small issue I'm having when it comes to in game audio.

I have connected my Mic as i was playing with some people who were very vocal (I'm using a headset with a built in microphone, so i mean having the input device as my headset microphone via Windows setting)
Since doing this the audio output from the game becomes very diminished, but it only happens when a match has been found. when I'm searching for a match the audio is good and full but then as soon as it has found a match i hear a very dramatic change and it is just poor, it doesn't fully affect me as i can still hear roughly where sounds are coming from but it is not as accurate as it should be. Any advice apart from not having my microphone connected as i have tried disabling it and it hasn't sorted it out. sometimes it will fix itself mid match but then after the match is over, i loose connection to the servers and have to close and restart the game and then the audio is messed up again
P.S
I could be watching a YouTube video or listening to music whilst searching for a match and the audio of the video or music will become poor when the match is found, as soon as the match is over, sound goes back to normal.

TL;DR
Audio goes poor when a match has been found and stays poor until the game is over, only started happening since i connected my microphone and i have also disabled it but the issue is still happening. please help

[76561198868149032]

Hey,

I'm not sure if this will help but try going to:

C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\UplayID

Go to GameSettings.ini

Go to Audio

Change "VoiceChatCaptureMode=" to a 1 on the variable.

This is something that has fixed voice chat issues for others in the past, so maybe it will also help out with your issue with sound quality.

- Ubisoft Support

[Arstarpy]

Originally posted by UbiFroggard:

Hey,

I'm not sure if this will help but try going to:

C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\UplayID

Go to GameSettings.ini

Go to Audio

Change "VoiceChatCaptureMode=" to a 1 on the variable.

This is something that has fixed voice chat issues for others in the past, so maybe it will also help out with your issue with sound quality.

- Ubisoft Support

Hey, thanks for you reply.
no this hasn't sorted out my problem but i appreciate the help :D

[Ubi-Orion]

Originally posted by White Afro:

Originally posted by UbiFroggard:

Hey,

I'm not sure if this will help but try going to:

C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\UplayID

Go to GameSettings.ini

Go to Audio

Change "VoiceChatCaptureMode=" to a 1 on the variable.

This is something that has fixed voice chat issues for others in the past, so maybe it will also help out with your issue with sound quality.

- Ubisoft Support

Hey, thanks for you reply.
no this hasn't sorted out my problem but i appreciate the help :D

Hey there,

It sounds like some sort of software or OS adjustment is happening in the background. Do you have any drivers or specific software installed for the headset/mic you're using, there could perhaps be a setting enabled that shouldn't be? I experienced a similar issue personally because my bluetooth headphones were activating some sort of voice call mode whenever I had a game open and it sounds similar to what you're experiencing, I had to go into the windows device settings and force disable that specific thing from activating.

If possible if you're unable to resolve this and can capture this could you send us a link to a short video clip demonstrating what's happening please?

Thanks,

- Ubisoft Support

[Arstarpy]

Originally posted by Ubi-Orion:

Originally posted by White Afro:

Hey, thanks for you reply.
no this hasn't sorted out my problem but i appreciate the help :D

Hey there,

It sounds like some sort of software or OS adjustment is happening in the background. Do you have any drivers or specific software installed for the headset/mic you're using, there could perhaps be a setting enabled that shouldn't be? I experienced a similar issue personally because my bluetooth headphones were activating some sort of voice call mode whenever I had a game open and it sounds similar to what you're experiencing, I had to go into the windows device settings and force disable that specific thing from activating.

If possible if you're unable to resolve this and can capture this could you send us a link to a short video clip demonstrating what's happening please?

Thanks,

- Ubisoft Support

Hey,
I've found out my issue,
whether this is the true cause or not, i'm not sure, all i know is that my problem is solved haha.
I'm not using a headset with gaming as its main purpose so when i have my microphone enabled it changes the audio to mono automatically. luckily i have a camera with a decent microphone, so I've set that as my active mic in the windows setting and the audio works fine.

just explaining in case anyone else has this issue and can hopefully use this as a work around.

thank you for your response though.

[Ubi-Orion]

Originally posted by White Afro:

Originally posted by Ubi-Orion:

Hey there,

It sounds like some sort of software or OS adjustment is happening in the background. Do you have any drivers or specific software installed for the headset/mic you're using, there could perhaps be a setting enabled that shouldn't be? I experienced a similar issue personally because my bluetooth headphones were activating some sort of voice call mode whenever I had a game open and it sounds similar to what you're experiencing, I had to go into the windows device settings and force disable that specific thing from activating.

If possible if you're unable to resolve this and can capture this could you send us a link to a short video clip demonstrating what's happening please?

Thanks,

- Ubisoft Support

Hey,
I've found out my issue,
whether this is the true cause or not, i'm not sure, all i know is that my problem is solved haha.
I'm not using a headset with gaming as its main purpose so when i have my microphone enabled it changes the audio to mono automatically. luckily i have a camera with a decent microphone, so I've set that as my active mic in the windows setting and the audio works fine.

just explaining in case anyone else has this issue and can hopefully use this as a work around.

thank you for your response though.

That's excellent news and thanks for returning to the thread to let us know. I've flagged your post as the topic answer just in case anyone else stumbles upon the thread experiencing similar issues.

Thanks!

- Ubisoft Support

[Rolo256]

Originally posted by White Afro:

Originally posted by Ubi-Orion:

Hey there,

It sounds like some sort of software or OS adjustment is happening in the background. Do you have any drivers or specific software installed for the headset/mic you're using, there could perhaps be a setting enabled that shouldn't be? I experienced a similar issue personally because my bluetooth headphones were activating some sort of voice call mode whenever I had a game open and it sounds similar to what you're experiencing, I had to go into the windows device settings and force disable that specific thing from activating.

If possible if you're unable to resolve this and can capture this could you send us a link to a short video clip demonstrating what's happening please?

Thanks,

- Ubisoft Support

Hey,
I've found out my issue,
whether this is the true cause or not, i'm not sure, all i know is that my problem is solved haha.
I'm not using a headset with gaming as its main purpose so when i have my microphone enabled it changes the audio to mono automatically. luckily i have a camera with a decent microphone, so I've set that as my active mic in the windows setting and the audio works fine.

just explaining in case anyone else has this issue and can hopefully use this as a work around.

thank you for your response though.

thank you this worked for me too