email

[bapaks]

Good day, I am unable to change the email address in my Ubisoft account as I’m not receiving the confirmation email. All tabs in my Google mail are empty. I don’t know what to do

[Ubi-Kubiq]

Hey Xpyck1m,

thanks for reaching out.

Are you sure that the correct email address is linked to your Ubisoft account? If so, please try the following solution:

Add these 2 email addresses [e-mail] and [e-mail] to your email whitelist in the email settings of the mailbox. Check if you are now receiving any messages from us.

[bapaks]

引用自 ubikubiq：

Hey Xpyck1m,

thanks for reaching out.

Are you sure that the correct email address is linked to your Ubisoft account? If so, please try the following solution:

Add these 2 email addresses [e-mail] and [e-mail] to your email whitelist in the email settings of the mailbox. Check if you are now receiving any messages from us.

You all keep saying the same thing. I have no Ubisoft emails in the blacklist, nothing is blocked, and I receive all newsletters and advertisements from Ubisoft. Yet I cannot receive a simple code to verify my email. Ubisoft support is the worst of all. I've been writing about my problem for an entire month, and for an entire month, I keep getting the same response. I am confident that the administration or moderation team is capable of accessing my account and manually replacing my email. I hate Ubisoft support.

[Ubi-Kubiq]

Hi there, I'm sorry that the issue persists.

We are unfortunately unable to assist with account-related issues through Steam for data security reasons. For further help, we recommend creating a new support case on our website if you have not done that yet https://ubi.li/heNTD. Once our team has received your case they will be able to follow up with you directly, where our private channel is much more secure.