Still cannot select audio devices in options

[Derek aka Derek]

unable to use voice chat because of this. Cannot select my audio device for input or output. I've tried all of the suggestions.

[Ubi-Orion]

Originally posted by Derek aka Derek:

unable to use voice chat because of this. Cannot select my audio device for input or output. I've tried all of the suggestions.

Hey there.

Sorry to hear about this.

You can try the following [urk=https://www.reddit.com/r/Rainbow6/comments/6towxm/voip_troubleshooting/
]troubleshooting steps[/url], to see if it helps with this matter.
We would also ask you to follow our FAQ[support.ubisoft.com] for issues with your in-game voice chat

Please make sure your microphone is set as "Default Communication Device" in your settings.

Then also make sure that your microphone have the proper right in your Windows:
1. Open your “File Explorer” and click on “Control Panel”. Then click on “Hardware and Sound” and then click on “Sound”.
2. Click on the “Recording” tab and then select your microphone (i.e. “Headset mic”, “Internal mic”, etc.) and click "Properties".
3. Click the "Advanced" tab. Click on the check mark in the box next to "Allow applications to take exclusive control of this device" to remove the check mark from the box. Then click "Apply".

If after doing so you're still experiencing issues please send your system files over to us on a support case so we can investigate further.

You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]

Thanks.

- Ubisoft Support