crashing before or mid-round

[Banana's Bloodlust]

Hello,

For the past month or so, my game has been crashing sometimes mid-round or before the round starts. I've noticed choosing certain characters like Twitch would make the game crash almost immediately, but other than that the round setup will load for a bit but without images and then it'll crash. Hopefully this made sense and someone has an answer as to what is happening.
ALSO: the game updated a few days ago but it's still crashing so not sure what to make of this.

Thanks,

TyanaBanana

[Ubi-Thrupney]

Hey Tyana Banana, thanks for telling us about these unfortunate crashes - I'll be happy to help.

We have a basic troubleshooting article over here[ubi.li], which explains steps that might help. In particular, I'd recommend verifying your game files, updating your drivers and OS, and making sure to turn off unnecessary background applications.

If that doesn't help, we'll be able to troubleshoot further with the help of some system files - a https://ubi.li/dxdiag and an https://ubi.li/msinfo. The two articles I've linked there will show you how to find each of them.

Once you have those files, you can reach out to us via our support website[support.ubisoft.com] (don't choose any of the drop-down menus, just scroll right down to the support ticket), or via Facebook or Twitter, to send them across, and we'll be able to use them to investigate the issue.

Let me know if I can clarify any of these steps

- Ubisoft Support