Got banned because my game crash

[Riko]

I got banned because my game crash at the last round now I got banned for ranked and standard for 60 min THANKS UBI

[Ubi-WheelyDuck]

Hey there,

Thank you for reaching out. Sorry to hear that you received a temporary ban after the game crashed. While we cannot remove temporary bans over Discord we would love to help prevent this happening again, I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

[Riko]

Originally posted by Ubi-WheelyDuck:

Hey there,

Thank you for reaching out. Sorry to hear that you received a temporary ban after the game crashed. While we cannot remove temporary bans over Discord we would love to help prevent this happening again, I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Before this lazy recruit rework my game works fine, after this lazy rework the game keep crashing after 2 round playing it! It's not my pc problem is your game!

[Riko]

Originally posted by Riko:

Originally posted by Ubi-WheelyDuck:

Hey there,

Thank you for reaching out. Sorry to hear that you received a temporary ban after the game crashed. While we cannot remove temporary bans over Discord we would love to help prevent this happening again, I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Before this lazy recruit rework my game works fine, after this lazy rework the game keep crashing after 2 round playing it! It's not my pc problem is your game!

even better now, game doesn't crash it just send me right back to the main menu IN THE MIDDLE OF THE GAME WITH ZERO EXPLANATION

[Ubi-Vinci]

Hello Riko

Sorry to hear it Rainbow Six Siege crashes on your PC (even without an error, it's still a crash).

The game has just been updated recently with the start of a new season.
Can you update it and test it again, please?

If it keeps crashing, can you tell us if this is happening in DX11 or DX12 mode?

Have you tried disabling background processes, especially 3rd party overlays?
Clean boot - https://ubi.li/XQEUx
Check if Discord overlay is active. If it is, disable it, please.

Please also try all the steps from our PC troubleshooting guide: https://ubi.li/8Nv0g

[Frederickpool]

running into it in 2025 with a fully up to date PC, no link to crashing to maps or anything, just randomly get dc'd every once in a while and even if I file a crash report I still am stuck with the ban.

[Ubi-Ineradicable]

Originally posted by Frederickpool:

running into it in 2025 with a fully up to date PC, no link to crashing to maps or anything, just randomly get dc'd every once in a while and even if I file a crash report I still am stuck with the ban.

Hello Frederickpool!

I'm sorry to hear that you are experiencing disconnects during the matches. If this happens again, could you please provide us with a screenshot showing the error message?