Rainbow six siege Vulkan error notification help

[jawjojo99]

I get this annoying notification every time I open the game, "display driver version catalyst, driver package build id is not supported. Please install the latest display driver available. Would you like to continue?" I hit continue and im able to play, but none of my friends get this error, and i cant find a fix anywhere. all of my drivers are up to date, ive uninstalled ubisoft connect and r6 ive tried everything. what am i doing wrong?

[Niki]

did you ever fix it

[Ubi-Keo]

Hi jawjojo99 & Niki,

Apologies for the late response. I'm sorry to hear you are experiencing this error when you launch the game.

The Vulkan API is no longer available so I am unsure why it mentions Vulkan.

Can you please try a clean reinstall of your GPU drivers then try again.

However, if the issue persists could you please provide the following:

- A screenshot of the error code
- Confirm your PC specifications

[U11Kr4pUrPants]

Originally posted by Ubi-Keo:

Hi jawjojo99 & Niki,

Apologies for the late response. I'm sorry to hear you are experiencing this error when you launch the game.

The Vulkan API is no longer available so I am unsure why it mentions Vulkan.

Can you please try a clean reinstall of your GPU drivers then try again.

However, if the issue persists could you please provide the following:

- A screenshot of the error code
- Confirm your PC specifications

I also have this issue, I re-installed everything including my GPU driver (with the factory reset option), Rainbow Six, Ubisoft Connect, BattleEye. Re-installed the game. HEre are my specs:
CPU: Ryzen 9 7950x
GPU: RX 7800 XT
RAM: 32 GB

If you need more info let me know.

Here is a screenshot of the error on launch:
https://gyazo.com/0f30b6aa33a16c5ab1fd890f6e718f06

[Ubi-Keo]

Originally posted by U11Kr4pUrPants:

Originally posted by Ubi-Keo:

Hi jawjojo99 & Niki,

Apologies for the late response. I'm sorry to hear you are experiencing this error when you launch the game.

The Vulkan API is no longer available so I am unsure why it mentions Vulkan.

Can you please try a clean reinstall of your GPU drivers then try again.

However, if the issue persists could you please provide the following:

- A screenshot of the error code
- Confirm your PC specifications

I also have this issue, I re-installed everything including my GPU driver (with the factory reset option), Rainbow Six, Ubisoft Connect, BattleEye. Re-installed the game. HEre are my specs:
CPU: Ryzen 9 7950x
GPU: RX 7800 XT
RAM: 32 GB

If you need more info let me know.

Here is a screenshot of the error on launch:
https://gyazo.com/0f30b6aa33a16c5ab1fd890f6e718f06

Hi U11Kr4pUrPants,

I'm sorry to hear that you are still receiving this error after re-installing everything.

Can you please check the games installation folder and see if you have executable files for DX11 and DX12 as these are the only supported API's now for Rainbow Six Siege. If you can see those as well as Vulkan could you please provide a screenshot of this. And also try launching the game using DX11 or DX12 to see if that works.

Also how are you launching the game? From a desktop shortcut, from Steam or from Ubisoft Connect?

[U11Kr4pUrPants]

Originally posted by Ubi-Keo:

Originally posted by U11Kr4pUrPants:

I also have this issue, I re-installed everything including my GPU driver (with the factory reset option), Rainbow Six, Ubisoft Connect, BattleEye. Re-installed the game. HEre are my specs:
CPU: Ryzen 9 7950x
GPU: RX 7800 XT
RAM: 32 GB

If you need more info let me know.

Here is a screenshot of the error on launch:
https://gyazo.com/0f30b6aa33a16c5ab1fd890f6e718f06

Hi U11Kr4pUrPants,

I'm sorry to hear that you are still receiving this error after re-installing everything.

Can you please check the games installation folder and see if you have executable files for DX11 and DX12 as these are the only supported API's now for Rainbow Six Siege. If you can see those as well as Vulkan could you please provide a screenshot of this. And also try launching the game using DX11 or DX12 to see if that works.

Also how are you launching the game? From a desktop shortcut, from Steam or from Ubisoft Connect?

Hi,
Thank you for your quick answer.
I am launching the game from my steam library and I choose the option "Play Tom Clancy's Rainbow Six Siege". So I guess it is the dx12 option since the other choice is dx11 and vulkan is not supposed to be there anymore. Here is a screenshot of my installation folder ordered by file type so all .exe files are at the top:
https://gyazo.com/1ec5598e9531433847f04b3e7332dfe7

Thank you for your time,

[Ubi-Vinci]

Hey U11Kr4pUrPants,

Have you ever installed any Vulcan modifications?
When you reinstalled the game, did you manually delete all game related folders?

Some of them can be in the Documents folder, and some hidden in Users > [User] > AppData > Local or Roaming

Please check them.

Also, does the game start correctly with DX11 exe file launched?

[U11Kr4pUrPants]

Originally posted by Ubi-Vinci:

Hey U11Kr4pUrPants,

Have you ever installed any Vulcan modifications?
When you reinstalled the game, did you manually delete all game related folders?

Some of them can be in the Documents folder, and some hidden in Users > [User] > AppData > Local or Roaming

Please check them.

Also, does the game start correctly with DX11 exe file launched?

Hi,
No I didn't install Vulkan modification or anything like that. I don't usually mess with these things. I have not though about deleting manually the files and settings folder, I tough uninstalling was enough. I'll try that today and re-install.
When I launch the game using dx11:
https://gyazo.com/044153ef5ad0aab174f006be67a62cc2

I don't get the RainbowSix Siege Vulkan Error, but I still have that notification in game:
https://gyazo.com/2fff65d206f4efb7430c78e89ae899ab

I'll let you know if deleting everything manually works today.

Thank you very much for your time.

[U11Kr4pUrPants]

Hi again,
I uninstalled and deleted every folder I could find:
steamapps/common/Tom Clancy's Rainbow Six Siege
Documents/My Games/Rainbow Six - Siege
AppData/Local/Ubisoft/Rainbow Six - Siege
AppData/Local/Ubisoft/r6siege

I checked Roaming but didn't find anything
I also uninstalled Ubisoft Connect and Battle Eye just to make sure.

Then I re-installed the game and launched it using the default option and I still got the error:
https://gyazo.com/08cc8c53fd77ca413f8982cc2b91d7df

But when that screen behind the error showed, it was written "Detecting system configuration..." at the bottom left, which doesn't happen normally and didn't happen again after restarting the game. Then when the message disapeared the error showed.

I guess since I deleted the folders it had to check my system to build its cache back, so it's kind of a validation that I deleted the user's configuration files. (I'm guessing here)

I also still have the notification in game. So nothing changed really.

I hope my tests are helpful to troubleshoot the problem. I also filled a ticket on R6Fix.

Let me know if I can do anything else to help.

Thank you,

[Ubi-Sigil]

Thanks for the info and the R6Fix post. I think we'll need to take a deeper look into this, can you create a support case on our help site (https://ubi.li/cOsJn) and attach your MSInfo and DXDiag reports please? You can find instructions for how to get those here: https://ubi.li/cUeYd

[U11Kr4pUrPants]

Originally posted by Ubi-Sigil:

Thanks for the info and the R6Fix post. I think we'll need to take a deeper look into this, can you create a support case on our help site (https://ubi.li/cOsJn) and attach your MSInfo and DXDiag reports please? You can find instructions for how to get those here: https://ubi.li/cUeYd

Hi,
I submitted the support case. Here is the case number: 22229212
Don't hesitate to contact me if you need anymore information about the issue.

Thank you for your time,

[ElDiablo45ACP]

Keep me updated on this as the same thing is happening to me! I will note, I can still play the game fine it seems

[Ubi-Keo]

Originally posted by U11Kr4pUrPants:

Originally posted by Ubi-Sigil:

Thanks for the info and the R6Fix post. I think we'll need to take a deeper look into this, can you create a support case on our help site (https://ubi.li/cOsJn) and attach your MSInfo and DXDiag reports please? You can find instructions for how to get those here: https://ubi.li/cUeYd

Hi,
I submitted the support case. Here is the case number: 22229212
Don't hesitate to contact me if you need anymore information about the issue.

Thank you for your time,

Hi U11Kr4pUrPants,

Thanks for creating a support case. Our support team will assist you further via your case, however we will reply to you on this thread if we require any further information from you.

[Ubi-Keo]

Originally posted by ElDiablo45ACP:

Keep me updated on this as the same thing is happening to me! I will note, I can still play the game fine it seems

Hi ElDiablo45ACP,

I'm sorry to hear that you are experiencing the same issue. I would also recommend that you create a support case as well following the steps provided by Ubi-Sigil in the post above.

[U11Kr4pUrPants]

Hi,
I posted a lot of information on the ticket (Case 22229212) and I answer all of the messages within hours.
I don't know if posting this here will help the case, but every message on the support ticket is answered by a different person and it doesn't look like they read previous messages on the ticket. Just this morning, one of them asked me to provide updated MSInfo and DxDiag, which I did. Then another person asked me to provide updated MSInfo and DxDiag again, 2 hours later, when nothing on my computer would have changed.

I also get asked to try things that I already did. I'm trying to be helpful and provide anything and try anything I'm asked to, but it looks like a waste of time if my response is viewed by a different dev everytime and the information is lost.

Will the ticket eventually reach someone that will look into it, or will it be passed to another person which will ask me to repeat previous step until I give up?

I'm sorry I don't mean to be rude, but it is frustrating...

[Ubi-Mysterion]

Hi U11Kr4pUrPants,

I'm sorry to hear that you're having issues with your case. I'm afraid we're unable to assist with support cases here on Discussions.

I understand it may be frustrating, but I can only advise you to keep responding via your case.