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As advised by ANAアナ connectivity troubleshooting including Port Forwarding can help with these sorts of issues. You can find the FAQ for this here:
{LINK REMOVED}https://support.ubisoft.com/en-Gb/Article/000078839/
Should the issue persist for you NIKU please let us know and we will investigate further with you.
Thank you.
- Ubisoft Support
Hello there,
Sorry for the delay in getting back to you.
If you're only able to play via VPN, have you attempted any of the further steps in the guide such as resetting your host files?[ubi.li]
If you are still unable to connect after attempting all of the steps in our guide, please contact us directly via our Support Site[ubi.li] or you can also reach us on Facebook[ubi.li] and Twitter[ubi.li] with images of your Port Forwarding settings.
We'd be more than happy to take a closer look, thank you!
- Ubisoft Support
Hey oLdY,
I'm sorry to hear our troubleshooting steps haven't been able to resolve this for you!
For us to be able to better assist and take a closer look, can you please open a case on our Support Site[ubi.li] or you can also reach us on Facebook[ubi.li] and Twitter[ubi.li]
Please attach images of your Port Forwarding settings so we can take a look at those too
Your friend is also very welcome to do the same if troubleshooting didn't help them, we'd be more than happy to take a closer look with them too!
- Ubisoft Support
Edit : When i reinstalled my game it gave me a new error (3-0x0001000B) and it said the servers are unreachable so i just thought the servers are down but when i was abt to play t hunt i saw i can queue up for newcomer and casual but i actually couldnt. Also my rank and renown and everything is reset and i have every op? someone help
Hey there,
Sorry to hear you've been having issues connecting!
3-0x0001000B is a very common code when your home network and the game's servers aren't able to connect properly.
Could you please be sure to give all the steps in our connectivity troubleshooting guide[www.ubisoft.com] a try, as these should help get you back up and running.
Should you continue to have issues after completing all of the listed steps, please contact us directly via our Support Site[ubi.li] ,Facebook[ubi.li] or Twitter[ubi.li] so we can assist further.
Thank you!
- Ubisoft Support
first of all can i use some really bad words to ubisoft? its a problem from their end these son of beautiful things want u to activate 2 fa but u know u did it before here's the main thing their 2 cents server dont even store the data or somehow corrupts it . so you need to remove your phone and 2fa mail and again re activate whole thing. thank me later
Port forwarding helped. thanks
Hello Yoosung,
Thank you for sharing this!
I'm glad that the issue has been resolved for you.
Happy gaming and if you have any additional questions, please let us know.
- Ubisoft Support
im still having some issues
about 10x......... problem
can not log in
is this ubisoft problem or mine?
plz help