Ultrawide is broken AGAIN :: Tom Clancy's Rainbow Six Siege Player Support

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Tom Clancy's Rainbow Six Siege > Player Support > Topic Details

xob0t

Mar 16, 2021 @ 7:10am

Ultrawide is broken AGAIN

i guess we should expect it by now - they broke ultrawide with every new operation release

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Showing 1-6 of 6 comments

sourhowar

Mar 17, 2021 @ 12:20pm

Widescreen Letterbox Broken with Latest Update

I have an ultrawide (21:9) screen and I prefer to run the game with letterbox so that the game is in 16:9.

After the latest update, these settings are now broken. ONLY the actual game and background videos are in 16:9. Everything else (menus, text, operator selection, etc.) is still in 21:9 across my whole screen, which means that content is appearing over the vertical black bars.

Intractability is within the 16:9 frame itself, which means that I often have to click empty space to interact with buttons being displayed over the vertical black bars (ex: Settings gear button).

In this screenshot example, you can see:
- Things are running off the 16:9 frame
- The settings gear is highlighted because I am hovering over it, but actually my mouse is positioned over my "222" level--where the settings icon should be.

https://steamcommunity.com/sharedfiles/filedetails/?id=2427679121

Ubi-WheelyDuck [developer] Mar 20, 2021 @ 1:58pm

Hey xob0t,

Sorry to hear you are having trouble with your ultrawide monitor and Siege, can I check the aspect ratio of your monitor and how you are affected? Once we know this we will then be able to troubleshoot accordingly.

Many thanks

- Ubisoft Support

xob0t

Mar 20, 2021 @ 2:31pm

Originally posted by Ubi-WheelyDuck:
Hey xob0t,

Sorry to hear you are having trouble with your ultrawide monitor and Siege, can I check the aspect ratio of your monitor and how you are affected? Once we know this we will then be able to troubleshoot accordingly.

Many thanks

- Ubisoft Support

32:9
i noticed that sometimes it works in some matches but not in others

Ubi Milky [developer] Mar 22, 2021 @ 9:29am

Thank you for confirming your aspect ratio xobot.

How does the game display for you both in menu and in the different game modes? Do you get any black bars and are you able to send us a screenshot as an example please?

Can I also ask if you have tested this in full screen mode and borderless window mode?

Have you altered your DPI settings in Windows in any way and are you able to switch this back to 100%?

Ubisoft Support

Last edited by Ubi Milky; Mar 22, 2021 @ 9:33am