How can I remove all devices from my Ubisoft account?

[Mr. Raider]

I have reasonable suspicions someone else has logged on my ubisoft account, so I changed password and enabled 2f authentication. Does the latter automatically remove all devices or are there any further steps I can take to ensure they can no longer enter?

[Ubi-Dastan]

Hey there!

I apologize for the delay in getting back to you.

When you login to the Account Management Website:

https://account.ubisoft.com/

Under the "Security" tab there is a section under 2-Step-Verification that says "Trusted devices" There, you can untrust all of them and that way all the devices in which a login took place get logged out. You may have to login with your own device again.

I hope this helps! If you need any further assistance, please let us know!

- Ubisoft Support

[Pluto]

when i try to login to the account management it still sais too many devices connected so how would i go on about fixing it

Ubi-Dastan původně napsal:

Hey there!

I apologize for the delay in getting back to you.

When you login to the Account Management Website:

https://account.ubisoft.com/

Under the "Security" tab there is a section under 2-Step-Verification that says "Trusted devices" There, you can untrust all of them and that way all the devices in which a login took place get logged out. You may have to login with your own device again.

I hope this helps! If you need any further assistance, please let us know!

- Ubisoft Support

when i try to login to the account management it still sais too many devices connected so how would i go on about fixing it

[Ubi-Orion]

Pluto původně napsal:

when i try to login to the account management it still sais too many devices connected so how would i go on about fixing it

Ubi-Dastan původně napsal:

Hey there!

I apologize for the delay in getting back to you.

When you login to the Account Management Website:

https://account.ubisoft.com/

Under the "Security" tab there is a section under 2-Step-Verification that says "Trusted devices" There, you can untrust all of them and that way all the devices in which a login took place get logged out. You may have to login with your own device again.

I hope this helps! If you need any further assistance, please let us know!

- Ubisoft Support

when i try to login to the account management it still sais too many devices connected so how would i go on about fixing it

Hey there,

Would you mind sending us a screenshot of the error message you're seeing please if you don't mind? Are you seeing this message specifically on the account management website?