Siege sits at loading screen but have an error in the launcher log

[Dardoon_TTV]

I havent been able to log into r6 Siege for over a month. Can't get a hold of anyone from ubisoft and posted a ticket over a week ago. I have uninstalled/installed Ubisoft connect and the game a dozen times. I have checked the log files and this line is pretty common every time I launch it (below). Any ideas? Drivers and software are all up to date:

Specs
Win 11
AMD Ryzen Threadripper PRO 5995WX 64-Cores, 2701 Mhz, 64 Core(s), 128 Logical Processor(s)
Installed Physical Memory (RAM) 512 GB
NVIDIA GeForce RTX 4090

Log Error
[32252] 2023-12-29 14:44:12 [23224] ERROR JobHttp.cpp (173) Http status code is 404 for url https://public-ubiservices.ubi.com/v2/profiles/48091a86-c2ef-4fde-9d04-cb88619c149c/club/progression/title?locale=en&spaceId=0d2ae42d-4c27-4cb7-af6c-2099062302bb.
[32252] 2023-12-29 14:44:12 [23224] ERROR UbiServicesClubProgressionGet.cpp (118) Get club progression failed with code 1003.

[rato_rat]

I have this same issue in my side, rainbow six siege splash screen stuck

my hardware is new, I've just bought this brand new pc
WIN 11
RTX 4080 SUPER
AMD RYZEN Threadripper PRO 7970X 32/64
128 RAM

checking the folder
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs
All logs have maaaaaaaaaany issues with trying to access few app.... I pasted few of them:

game_starter_log:
[] 2024-05-07 09:09:35 [25700] ERROR GameProcessWatcher.cpp (323) Failed to open process (pid: 38808): 5

launcher_log
[14180] 2024-05-10 21:19:02 [27660] ERROR UbiServicesClubProgressionGet.cpp (118) Get club progression failed with code 1003.
[14180] 2024-05-10 21:20:30 [35772] INFO ApiProcessConnection.cpp (125) Game with process id 12712 connected.
[14180] 2024-05-10 21:20:30 [35772] INFO ApiProcessConnection.cpp (151) Game with process id 12712 has been started with product id 1843 (branch: 'default').
[14180] 2024-05-10 21:20:30 [35772] INFO ApiProcessConnection.cpp (296) Game with process id 12712 disconnected.
[14180] 2024-05-10 21:20:30 [35772] INFO GameStartPipe.cpp (82) Accepted connection.
[14180] 2024-05-10 21:20:30 [35772] INFO GameStartPipe.cpp (83) Starting game session.
[14180] 2024-05-10 21:20:30 [35772] INFO PlayGame.cpp (1248) Gamestarter must be Initialized befor game can be launched.
[14180] 2024-05-10 21:20:35 [35772] INFO ApiProcessConnection.cpp (125) Game with process id 30712 connected.
[14180] 2024-05-10 21:20:35 [35772] INFO ApiProcessConnection.cpp (140) Game with process id 30712 has been started with product id 1843 (branch: 'default').
[14180] 2024-05-10 21:20:35 [35772] WARNING PlayGame.cpp (1661) early return. statistics where already send.
[14180] 2024-05-10 21:20:36 [35772] INFO UplayGameConnectionHandler.cpp (402) Game with process id 30712 connected (API version: 2.9.0).
[14180] 2024-05-10 21:20:36 [35772] INFO ApiProcessConnection.cpp (296) Game with process id 30712 disconnected.
[14180] 2024-05-10 21:20:36 [35772] INFO UplayGameConnectionHandler.cpp (350) Game with process id 30712 disconnected.
[14180] 2024-05-10 21:20:36 [35772] INFO PlayGame.cpp (1775) Game process ended.
[14180] 2024-05-10 21:20:37 [27660] ERROR JobHttp.cpp (181)
[14180] 2024-05-10 21:20:37 [27660] ERROR UbiServicesClubProgressionGet.cpp (118) Get club progression failed with code 1003.
[14180] 2024-05-10 21:20:42 [35772] INFO ApiProcessConnection.cpp (125) Game with process id 5568 connected.
[14180] 2024-05-10 21:20:42 [35772] INFO ApiProcessConnection.cpp (151) Game with process id 5568 has been started with product id 1843 (branch: 'default').
[14180] 2024-05-10 21:20:42 [35772] INFO ApiProcessConnection.cpp (296) Game with process id 5568 disconnected.
[14180] 2024-05-10 21:20:42 [35772] INFO GameStartPipe.cpp (82) Accepted connection.
[14180] 2024-05-10 21:20:42 [35772] INFO GameStartPipe.cpp (83) Starting game session.
[14180] 2024-05-10 21:20:42 [35772] INFO PlayGame.cpp (1248) Gamestarter must be Initialized befor game can be launched.
[14180] 2024-05-10 21:20:47 [35772] INFO ApiProcessConnection.cpp (125) Game with process id 5920 connected.
[14180] 2024-05-10 21:20:47 [35772] INFO ApiProcessConnection.cpp (140) Game with process id 5920 has been started with product id 1843 (branch: 'default').
[14180] 2024-05-10 21:20:47 [35772] WARNING PlayGame.cpp (1661) early return. statistics where already send.
[14180] 2024-05-10 21:20:48 [35772] INFO UplayGameConnectionHandler.cpp (402) Game with process id 5920 connected (API version: 2.9.0).
[14180] 2024-05-10 21:20:48 [35772] INFO ApiProcessConnection.cpp (296) Game with process id 5920 disconnected.
[14180] 2024-05-10 21:20:48 [35772] INFO UplayGameConnectionHandler.cpp (350) Game with process id 5920 disconnected.
[14180] 2024-05-10 21:20:59 [35772] INFO ApiProcessConnection.cpp (125) Game with process id 38816 connected.
[14180] 2024-05-10 21:20:59 [35772] INFO ApiProcessConnection.cpp (140) Game with process id 38816 has been started with product id 1843 (branch: 'default').
[14180] 2024-05-10 21:20:59 [35772] WARNING PlayGame.cpp (1661) early return. statistics where already send.
[14180] 2024-05-10 21:20:59 [35772] INFO UplayGameConnectionHandler.cpp (402) Game with process id 38816 connected (API version: 2.9.0).
[14180] 2024-05-10 21:21:45 [35772] INFO ApiProcessConnection.cpp (296) Game with process id 38816 disconnected.
[14180] 2024-05-10 21:21:45 [35772] INFO UplayGameConnectionHandler.cpp (350) Game with process id 38816 disconnected.
[14180] 2024-05-10 21:21:47 [35772] INFO PlayGame.cpp (1775) Game process ended.
[14180] 2024-05-10 21:21:47 [27660] ERROR JobHttp.cpp (181)
[14180] 2024-05-10 21:21:47 [27660] ERROR UbiServicesClubProgressionGet.cpp (118) Get club progression failed with code 1003.

[Dardoon_TTV]

I gave up on this. Ubisoft support is the absolute worst. Haven’t heard from them in a month and a half. They had me do the same troubleshooting techniques over and over, provide the same log files over an over. It’s clearly an issue with the software communicating with the Ubisoft connect app but it’s impossible to talk to anyone real time and no one knows anything over there except the script they read to troubleshoot. I won’t be purchasing anything else from them in the near future.

[rato_rat]

I did more research, looks if you check this reddit: https://www.reddit.com/r/R6Extraction/comments/set0gk/rainbow_6_extraction_and_threadripper_crash_on/

they have same issue, looks like if ubisoft games notice that your cpu has few more core/thread, it just don't run the application properly....

[Ubi-Keo]

Hi Dardoon_TTV & rato_rat,

I'm sorry to hear you are experiencing an issue launching the game.

Could you take a look at the PC troubleshooting in the link below and go through any of the steps you may not have tried, then try again:

https://ubi.li/x17TX

However, if the issue persists I would recommend trying each of the following:

- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Add the game to the white list of your anti virus software
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs

If the issue persists, please let us know.

- Ubisoft Support

[Dardoon_TTV]

Originally posted by rato_rat:

I did more research, looks if you check this reddit: https://www.reddit.com/r/R6Extraction/comments/set0gk/rainbow_6_extraction_and_threadripper_crash_on/

they have same issue, looks like if ubisoft games notice that your cpu has few more core/thread, it just don't run the application properly....

Thanks…it actually ran before for awhile then just stopped.

[Dardoon_TTV]

Originally posted by Ubi-Keo:

Hi Dardoon_TTV & rato_rat,

I'm sorry to hear you are experiencing an issue launching the game.

Could you take a look at the PC troubleshooting in the link below and go through any of the steps you may not have tried, then try again:

https://ubi.li/x17TX

However, if the issue persists I would recommend trying each of the following:

- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Add the game to the white list of your anti virus software
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs

If the issue persists, please let us know.

- Ubisoft Support

I’ve done every hoop and troubleshooting technique your team has wanted me to for 4 months straight since December of 2023…multiple times….I actually have a ticket that hasn’t been responded to and has been pending for almost 2 months. Done with this company and the game.

[Ubi-Keo]

Originally posted by Dardoon_TTV:

Originally posted by Ubi-Keo:

Hi Dardoon_TTV & rato_rat,

I'm sorry to hear you are experiencing an issue launching the game.

Could you take a look at the PC troubleshooting in the link below and go through any of the steps you may not have tried, then try again:

https://ubi.li/x17TX

However, if the issue persists I would recommend trying each of the following:

- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Add the game to the white list of your anti virus software
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs

If the issue persists, please let us know.

- Ubisoft Support

I’ve done every hoop and troubleshooting technique your team has wanted me to for 4 months straight since December of 2023…multiple times….I actually have a ticket that hasn’t been responded to and has been pending for almost 2 months. Done with this company and the game.

I'm sorry to hear that the troubleshooting has not helped and that you have not received a response to your support case.

Due to the high volume of contacts it is taking longer than usual to receive a reply, however our support team will respond to you as soon as it is possible.

- Ubisoft Support

[Dardoon_TTV]

Sounds like the support department needs better trained. I’ve had a hard time getting responses since I’ve placed the ticket in December. And when I have heard from support I have had to supply the same log files over and over and do the same troubleshooting techniques over and over with different people. Talking through email is so inefficient especially when it’s to people who use the same scripts for troubleshooting. Not impressed with how the company handles customer support issues. It’s been 6 months now with no solution and no real answers from the support team for a game I’ve spent money on that use to work on the exact same machine. I’ve wasted so many hours of my own time researching and troubleshooting in addition to redoing every troubleshooting technique over and over that quite honestly it’s not even worth it anymore to me. I’ve uninstalled it and won’t be playing anymore Ubisoft games.

[rato_rat]

Hello Ubi-Keo,

So I tried all steps you suggested, and unfortunately it didn't work....
I really don't know what to do, any other suggestion?

[Ubi-Keo]

Originally posted by Dardoon_TTV:

Sounds like the support department needs better trained. I’ve had a hard time getting responses since I’ve placed the ticket in December. And when I have heard from support I have had to supply the same log files over and over and do the same troubleshooting techniques over and over with different people. Talking through email is so inefficient especially when it’s to people who use the same scripts for troubleshooting. Not impressed with how the company handles customer support issues. It’s been 6 months now with no solution and no real answers from the support team for a game I’ve spent money on that use to work on the exact same machine. I’ve wasted so many hours of my own time researching and troubleshooting in addition to redoing every troubleshooting technique over and over that quite honestly it’s not even worth it anymore to me. I’ve uninstalled it and won’t be playing anymore Ubisoft games.

I'm sorry to hear about the troubles you have had with your support case and that the issue is still not resolved. If you can provide your case number I will forward your feedback on to the relevant team.

- Ubisoft Support

[Ubi-Keo]

Originally posted by rato_rat:

Hello Ubi-Keo,

So I tried all steps you suggested, and unfortunately it didn't work....
I really don't know what to do, any other suggestion?

I'm sorry to hear that the troubleshooting has not resolved your issue.

The only other thing I can suggest would be to create a support case, and attach your system files and launcher logs so that our support team can investigate further.

https://ubi.li/e1rUR
https://ubi.li/I77bb
https://ubi.li/vXcfe

Due to the high volume of contacts it may take longer than usual to receive a reply, however our support team will respond to your case as soon as it is possible.

- Ubisoft Support

[Dardoon_TTV]

Originally posted by Ubi-Keo:

Originally posted by rato_rat:

Hello Ubi-Keo,

So I tried all steps you suggested, and unfortunately it didn't work....
I really don't know what to do, any other suggestion?

I'm sorry to hear that the troubleshooting has not resolved your issue.

The only other thing I can suggest would be to create a support case, and attach your system files and launcher logs so that our support team can investigate further.

https://ubi.li/e1rUR
https://ubi.li/I77bb
https://ubi.li/vXcfe

Due to the high volume of contacts it may take longer than usual to receive a reply, however our support team will respond to your case as soon as it is possible.

- Ubisoft Support

I’ve had a support ticket open for over 6 months and I’m no closer to a solution than the day I submitted it. Heck…I just checked my case and no one has responded since March. I repeat…Ubisoft is a JOKE.