How can I contact live chat ubisoft support?

[MrValdac]

I have been trying for several days now to link a phone number to my account, with absolutely no success. Every single time I try, it gives me the BS "not up to ubisoft security standards" error message. From the digging I have done, it seems they outsource their entire verification system to some mystery third party, so ubisoft can't even tell me why none of the 4 DIFFERENT NUMBERS I have tried will work.

I am running out of family members who I can ask to borrow their phone number for this ridiculously incompetent system.

I am fed up. I want to contact them via live chat as a last resort, because I tried opening a customer support ticket 3 days ago now and have still not gotten a single reply from them despite explaining my issue in excruciating detail.

I have seen them throw around the "live chat" mantra a few times in other support threads, but not offer any explanation as how to actually do that. Thus, this post.

[Ubi-Pegasus]

Hey there MrValdac

I apologize for the issues you're having involving your phone number at the moment, I can understand how this might be frustrating.

Phone number issues are something we generally would advise handling via live chat, which are open currently between 2pm to 4pm BST.

To access this, you'll need to visit our support site and scroll to the "Contact Us" section [www.ubisoft.com]. It might be worth testing if accessing this logged out of your account helps at all as well.

Let me know if you have any more questions at all!

- Ubisoft Support