Cant equip gadget skin for glaz elite

[Paradoksas]

There is no option to equip it on both operator menu and in game loadout screens.

[Ubi_TheBerry]

Originally posted by Paradoksas:

There is no option to equip it on both operator menu and in game loadout screens.

Hey Paradoksas,

Thanks for reaching out and reporting this to us.

This doesn't appear to be something noted to us yet.

Does this continue after verifying the game's files[ubi.li] too?

If so, please could you capture any screenshots or video examples so we can take a closer look?

Much appreciated!

- Ubisoft Support

[Paradoksas]

Originally posted by Ubi_TheBerry:

Originally posted by Paradoksas:

There is no option to equip it on both operator menu and in game loadout screens.

Hey Paradoksas,

Thanks for reaching out and reporting this to us.

This doesn't appear to be something noted to us yet.

Does this continue after verifying the game's files[ubi.li] too?

If so, please could you capture any screenshots or video examples so we can take a closer look?

Much appreciated!

- Ubisoft Support

It does. Ive tried verifying multiple times.

It looks like this in operator menu:
https://imgur.com/Xrk1Ll0
And like this in match customisation menu:
https://imgur.com/b3Qu03y

The thing is, its only like this on glaz because on other elites I have I can select gadget skin. Heres ash for example:
https://imgur.com/OwR8MNL

[Ubi_TheBerry]

Originally posted by Paradoksas:

Originally posted by Ubi_TheBerry:

Hey Paradoksas,

Thanks for reaching out and reporting this to us.

This doesn't appear to be something noted to us yet.

Does this continue after verifying the game's files[ubi.li] too?

If so, please could you capture any screenshots or video examples so we can take a closer look?

Much appreciated!

- Ubisoft Support

It does. Ive tried verifying multiple times.

It looks like this in operator menu:
https://imgur.com/Xrk1Ll0
And like this in match customisation menu:
https://imgur.com/b3Qu03y

The thing is, its only like this on glaz because on other elites I have I can select gadget skin. Heres ash for example:
https://imgur.com/OwR8MNL

Hey Paradoksas,

Thanks for getting back to us!

So I understand that you're unable to see or equip any of the content of the Glaz Lethal Citizen skins?

But can equip the Sidewinder Ash skins?

It'd also be handy for us to check your inventory too.

Could you please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] and note any dates from when the Glaz Set became unavailable to you in-game (or if it was after a certain update)?

We can then confirm if the content is just visually missing or been removed from your inventory and let the team look into this.

Thank you!

- Ubisoft Support

[Paradoksas]

Originally posted by Ubi_TheBerry:

Originally posted by Paradoksas:

It does. Ive tried verifying multiple times.

It looks like this in operator menu:
https://imgur.com/Xrk1Ll0
And like this in match customisation menu:
https://imgur.com/b3Qu03y

The thing is, its only like this on glaz because on other elites I have I can select gadget skin. Heres ash for example:
https://imgur.com/OwR8MNL

Hey Paradoksas,

Thanks for getting back to us!

So I understand that you're unable to see or equip any of the content of the Glaz Lethal Citizen skins?

But can equip the Sidewinder Ash skins?

It'd also be handy for us to check your inventory too.

Could you please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] and note any dates from when the Glaz Set became unavailable to you in-game (or if it was after a certain update)?

We can then confirm if the content is just visually missing or been removed from your inventory and let the team look into this.

Thank you!

- Ubisoft Support

Not exactly. I only cant equip the unique ability skin on glaz. I can equip both elite uniform and headgear on him. And I can also equip the entire elite sets on all other operators. This issue seems to exist only on glaz and all the other players ive talked to that have glaz elite skin also claim that they couldnt find the unique ability skin. I can't exactly say when the skin became unavailable since I couldnt find it since the day I bought it which was about 4 months ago.

[Ubi-Orion]

Originally posted by Paradoksas:

Originally posted by Ubi_TheBerry:

Hey Paradoksas,

Thanks for getting back to us!

So I understand that you're unable to see or equip any of the content of the Glaz Lethal Citizen skins?

But can equip the Sidewinder Ash skins?

It'd also be handy for us to check your inventory too.

Could you please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] and note any dates from when the Glaz Set became unavailable to you in-game (or if it was after a certain update)?

We can then confirm if the content is just visually missing or been removed from your inventory and let the team look into this.

Thank you!

- Ubisoft Support

Not exactly. I only cant equip the unique ability skin on glaz. I can equip both elite uniform and headgear on him. And I can also equip the entire elite sets on all other operators. This issue seems to exist only on glaz and all the other players ive talked to that have glaz elite skin also claim that they couldnt find the unique ability skin. I can't exactly say when the skin became unavailable since I couldnt find it since the day I bought it which was about 4 months ago.

Thanks for confirming that for us.

The team are aware of this particular issue and are looking into it. As soon as we have more to share we'll return to the forums and our social channels for updates on this.

Thanks!

- Ubisoft Support

[Paradoksas]

Originally posted by Ubi-Orion:

Originally posted by Paradoksas:

Not exactly. I only cant equip the unique ability skin on glaz. I can equip both elite uniform and headgear on him. And I can also equip the entire elite sets on all other operators. This issue seems to exist only on glaz and all the other players ive talked to that have glaz elite skin also claim that they couldnt find the unique ability skin. I can't exactly say when the skin became unavailable since I couldnt find it since the day I bought it which was about 4 months ago.

Thanks for confirming that for us.

The team are aware of this particular issue and are looking into it. As soon as we have more to share we'll return to the forums and our social channels for updates on this.

Thanks!

- Ubisoft Support

Thank you

[Ubi-Orion]

Originally posted by Paradoksas:

Originally posted by Ubi-Orion:

Thanks for confirming that for us.

The team are aware of this particular issue and are looking into it. As soon as we have more to share we'll return to the forums and our social channels for updates on this.

Thanks!

- Ubisoft Support

Thank you

No worries! :)

- Ubisoft Support

[Ted]

I have the same issue,hope they fix it soon ,it seems to only effect glaz

[Daladex]

I'm also experiencing this issue, still unable to equip the flip sight skin from the elite bundle, even though I purchased it 2 years ago.

[Ubi-Vinci]

Hey Daladex,

Thanks for you post.
You can check the current progress on reported issues or report it again via https://r6fix.ubi.com/

If something is not in your inventory, please send us a support ticket for the game team to investigate - https://www.ubisoft.com/help/contact

Please attach screenshots to present the issue as clearly as possible.

Let us know if you have any further questions

Ubi-Vinci
Ubisoft Support